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DoloresGA
Posts: 1
Registered: ‎02-05-2011
0 Kudos

Pandigital e-reader

My daughter gave me a Pandigital for the Christmas.  I was able to download a few books, and read them...but now I purchased a book from B&N and although my account has been charged, I cannot get the book to download even though I was able to get the sample. I am so disgusted with this thing I am ready to toss it.  I have spent 2 days trying to get this thing to work.  Is this thing compatible with Nook? 

Inspired Correspondent
ivers
Posts: 142
Registered: ‎07-02-2010

Re: Pandigital e-reader

I know basically nothing about the Pandigital. I googled around a bit but forums dedicated to the Pandigital seem to be focused on hacking it to use it like an android tablet.

 

Your device should be able to read nookbooks once you are able to get them on there. When all works according to plan, do books download wirelessly to the device, or do you need to download them to your computer first and then transfer them over?

 

If the former, all I can suggest is make sure your device is able to access whatever network it downloads the books over, presumably your local wifi.

 

If the latter, there are a couple different ways to download nookbooks from your online B&N library to your computer, and if that is where you are having problems let us know, as it is something people here have experience with and can explain.

 

The toll-free number for the Pandigital is 1-800-715-5354 but I don't know what their support is like.

 

Good luck and I hope you are able to get it sorted out soon and get back to reading!

Distinguished Correspondent
gabourele
Posts: 165
Registered: ‎06-03-2010

Re: Pandigital e-reader

Dolores- A couple customer's came into my store with these devices and we called panditigal and nook support. Apparently there is a firmware update on pandigital's website you have to download since they upgraded their software that is the only way you will be able to get a hold of your bn books. This is not a problem with BN it is a problem with the software on pandigital's reader.

Light travels faster than sound. This is why some people appear bright until you hear them speak.
Reader 4
dekay59
Posts: 4
Registered: ‎01-12-2011

Re: Pandigital e-reader

Mine did the same thing. I went about 2 weeks without being able to download anything. I finally went into the settings and did a factory reset and it has worked great ever since. I have the 7" black. If you are facebook, there are a couple pages devoted to the pandigital readers and a lot of helpful information. One in particular is I Love the Pandigital Novel e-reader. Hope this helps.

Inspired Scribe
Josh_W
Posts: 566
Registered: ‎11-12-2009

Re: Pandigital e-reader

Hi DoloresGA,

 

We apologize for the inconvenience you are experiencing. Would you be able to contact our digital support team at 1-800-the-book option 2 for a resolution?

 

Thank you.

 

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