Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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Reader 4
sunshinejenn03
Posts: 1
Registered: ‎07-07-2010
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Permanent eInk marks on screen

I have two permanent eInk marks on my Nook's screen.  Has anyone else experienced this?  I'm going to call CS to see if I can get a replacement, but I'm a little wary; one of the marks has a super tiny suface scratch.  It's hard to see unless you're in the right light and almost impossible to feel, unless you use your fingernail and hit it just right.  But I don't want them using that as a reason to deny me a replacement...

 

Anyway, I'm also having intermittent issues with it staying in USB mode after I've ejected it from my computer and the screen flashing black and white before spontaneously restarting.  I've had it 2 months today, but these issues are quite recent.

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
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Re: Permanent eInk marks on screen

Thank you for posting.  We're striving to improve the reading experience and your input is valuable. 

Please contact our Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.  Please let us know if your issue was resolved.

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