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Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

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Reader 4
Posts: 1
Registered: ‎07-07-2010
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Permanent eInk marks on screen

I have two permanent eInk marks on my Nook's screen.  Has anyone else experienced this?  I'm going to call CS to see if I can get a replacement, but I'm a little wary; one of the marks has a super tiny suface scratch.  It's hard to see unless you're in the right light and almost impossible to feel, unless you use your fingernail and hit it just right.  But I don't want them using that as a reason to deny me a replacement...


Anyway, I'm also having intermittent issues with it staying in USB mode after I've ejected it from my computer and the screen flashing black and white before spontaneously restarting.  I've had it 2 months today, but these issues are quite recent.

Posts: 2,466
Registered: ‎03-01-2010
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Re: Permanent eInk marks on screen

Thank you for posting.  We're striving to improve the reading experience and your input is valuable. 

Please contact our Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.  Please let us know if your issue was resolved.

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