Problem with library books-help please!

[Reader5280]

NOOK, 1st Edition

Problems:

1) Digital library books, in pdf and epub formats, are not showing up in NOOK’s My Documents.

2) Personal pdf documents that I have copied and pasted from my computer’s My Documents to the NOOK’s My Documents (while tethered via USB) are not showing up in NOOK’s My Documents.

This is the current status:

1)  Adobe ID/password that is the same as my B & N ID/password.

2)  Adobe Digital Editions loaded on computer.

3)  Computer authorized to use ADE.

4)  NOOK authorized to ADE.

5)  NOOK software version 1.7.0.

6)  When NOOK is tethered to computer via USB, NOOK is recognized by ADE (NOOK shows up as a shelf).

7)  Library books and free sample books can be opened in ADE.

8)  Library books and free sample books all at least have viewing  permission (as per “Item Info”)

9)  When viewing NOOK files from my computer, the library books sample books are NOT found in My Documents; they are visible in the Digital Editions folder.

10)  When viewing NOOK files from my computer, personal documents show up in My Documents.

11)   When trying to find and open books and documents on NOOK, I tap on the following: Library --> My Documents --> Check for new content.

This is what I have done to try to fix the problem:

1)  Uninstalled and reinstalled ADE software (total of 6 times, 2 times were at the request of B & N Tech Support).

2)  Deauthorized and reauthorized Nook (in ADE) by deleting the Digital Editions folder and .adobe-digital-editions folder (total of 6 times, 2 times at the request of B & N Tech Support).

3)  Powered down Nook (too many times to count).

4)  Unregistered and reregistered Nook through B & N (twice)

5)  Manually copy and pasted library and sample books from ADE to NOOK’s My Documents folder (found this suggestion on several forums)

6)  Copy and pasted the Digital Editions folder and .adobe-digital-editions folder into NOOK’s My Documents; several forums say that those two folders should be in the My Documents folder (found this suggestion on several forums)

7)  Checked the manifest file found in the .adobe-digital-editions folder. This is a sample of what I have found:

1. Purchased B & N books have the following path: <de:localPath relative="true">../my B&N downloads/2940000422939.epub</de:localPath> [No trouble finding or opening these but a folder is designated
2. Sample ebook: <de:localPath relative="true">Daisy_Miller.pdf</de:localPath> [Note that no folder is designated
3. Library book:  <de:localPath relative="true">How_to_Shine_at_Work_0001.pdf</de:​localPath> [Note that no folder is designated
4. Personal pdf: <de:localPath relative="true">../my documents/CV_11-16-2011_PDF.pdf</de:localPath> [Folder is designated but still does not show up on NOOK]

8)   Tried the above with different library books, sample books, and personal pdf documents.

9)   Did a factory reset.

I’ve had my NOOK for two years, but I have never tried to load documents or library books. For

THREE weeks I have been combing the forums and talking with tech support to no avail. The only thing I have not done is a factory reset, which I am planning on doing next. Does anyone have any other suggestions?

Thanks in advance.

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[bklvr896]

The library books are supposed to be in the ADE file, you have to copy them from the computer to the Nook while in ADE.  Other documents you load or books that don't need ADE should be in My Documents folder.

Your B&N ID and password do not need to be the same as your Adobe password, that's not what's causing any of your problem.

You say you tap Library, My Documents, check for new content.  Just to be sure, on your touch screen, at the top, does it say "Go to My B&N Library" or "Go to My Documents" when tap check for new content?  Are there any books or documents showing?

[Reader5280]

The library books are supposed to be in the ADE file, you have to copy them from the computer to the Nook while in ADE. *Yes, I realize this and have been using ADE.

Other documents you load or books that don't need ADE should be in My Documents folder. *Yes, I realize this; I have manually copied them to the My Documents folder. My point of mentioning this in the original post is that NOTHING is showing up in my NOOK's My Documents folder.

Your B&N ID and password do not need to be the same as your Adobe password, that's not what's causing any of your problem. *Some forums, including the ADE support site, say that it is a problem. Regardless, it is a moot point at this time.

You say you tap Library, My Documents, check for new content.  Just to be sure, on your touch screen, at the top, does it say "Go to My B&N Library" or "Go to My Documents" when tap check for new content?  Are there any books or documents showing? *Says "Go to My B & N Library". As I stated in my original post, there are NO BOOKS or DOCUMENTS showing up on my NOOK.