02-05-2010 09:07 PM
I received my Feb. 12 order today, Feb. 5. The good news is that the nook came earlier than expected. Unfortunately it comes on the same day as the software update and 45 minute hold times are not very productive. The reading screen is very dark (almost black) and has a white line down the left side. There is no way to read anything. I can tell the pages are changing and there are boxes to register, but not readable.
Is there any adjustment that I can make myself of with digital support over the phone? Alternatively should I write this up to a defect and return the store and reorder?
02-05-2010 09:42 PM
This is a defective unit.
You might see if a local store can help you out for a quick exchange. Otherwise, you will just have to deal with customer service.
02-06-2010 10:12 AM
Very well described. I am having the same problem except that my "dead line" is on the right side of my screen. When I turn pages, the screen briefly flashes white but then goes back to a dark screen. You can barely read anything on the screen and you can see another page underlying the one that is selected to read.
I find it curious that both of us received our Nook yesterday and are experiencing the same problem following the software update.
02-06-2010 10:40 AM
Just got off the phone w/ customer service. Sounds like the battery didn't charge properly. He gave me some pointers to see if we could fix it, but we won't know for a few hours. I would suggest to keep trying to get through to customer service. I was on hold for 56 minutes before I got to someone, but at least I feel like I've made some progress.
02-06-2010 07:17 PM
It ended up not working for me, which is why I wasn't back here earlier. Sorry about that. We ended up concluding that it probably wasn't really a problem with the battery.
But, I'll tell you what we did - maybe it will work for you. He had me remove the back cover & the battery. Then, he had me plug the nook into the wall which was supposed to cause a hard restart. Unfortunately, it didn't. Then he had me put the battery in while it was plugged in. He had hoped that would work. It didn't. So, then we kept it plugged in for 3 hours hoping that would help. It didn't.
I've ended up needing to replace the unit. Hopefully you have better luck! If it's any consolation, he told me that I was the only person that he knew of that they had talked to about this problem. So you & I must just have bad luck I guess.
Best of luck!
02-07-2010 12:31 PM
I tried some of these same things based on other posts with no luck. Yesterday I returned at a store with no trouble and ordered another unit.
02-13-2010 09:14 AM