04-10-2012 09:09 PM
First off: On the Nook's "settings" screen, it clearly states under the "email address" that it's "not registered". I have tried to register but everytime I put my email in and click "submit", it tells me that the Nook is already registered and that I must un register it first. I'm so confused. I have a 1st edition, also it is not giving me the option at all to "de register" under the "settings" menu. HELP PLEASE!
04-11-2012 02:56 PM
Did you buy a second-hand Nook?
In that case the previous owner probably did a factory reset of the Nook, without unregistering it first. So on B&N's servers the Nook is still registered to another account.
B&N can remove the old registration, but it is very difficult to get them to do this.
04-12-2012 07:47 AM
04-14-2012 01:15 AM