02-07-2010 01:58 AM
Ever since I updated to version 1.2 I have gotten the issue of my documents gettng corrupted which caused the issue some folk experenced with the My Library goes to home page. After deleting all those documents on my internal storage and SD card (also formatted my SD card using Windows and I used the longer format, not the quick format) I've had this issue.
Issue: Whenever I copy PDFs orEpub files on my SD card the first time and select "Check for new content" the newly transferred documents show up on my Nook without issue. But when I transfer files to the Nook on the second time they don't show up under My Documents until I power on and off the Nook. Again it only occurs when I put new files on the SD card after disconnecting the Nook a second time and selecting Check new content, the newly transferred files on the SD card doesn't show up in My Documents. I will then have to power off an on the Nook. Once it is turned on, I can see the new Documents on my Nook. This only happens with the SD card and not the Nooks internal storage. When I copy files to the internal storage the PDFs and Epub files are updated even after the second time I connect the Nook. I tried it up to 10 times to copy files,eject the Nook, Check for new content", and the files show up in "My Document" every time. So this issue only occurs when I copy new files to the Nooks SD card the second tme my Nook is connected to my PC. I have replicated this issue on Windows XP Pro SP3 as well.
I've been troubleshoting this issue since Friday when I updated my Nook. Here are some things I've done:
1 The files that copied back on the Nook and SD card isn't from the Nook when it got corrupted and are all files I had backed up prior to loading them on the Nook so they are not corrupted.
2. I always eject the Nook by going to the USB icon (Windows 7) and selecting "eject nook".
3. Reformatted the SD card by using full format and not quick format in Windows.
4. Used another SD card that is the same size, manufactured by the same company and it still has the same results. The other SD card is in my Blackberry and was workng great. I reformmated this card just in case and used it on the Nook. Prior to version 1.2 I was able to use the SD card without any issues.
Has anyone else experienced this after upgrading to 1.2? I checked the forums and found folks with SD cards not showing the correct storage size or other issue, but not this issue above. Thanks for anyones help in advance.
02-07-2010 05:57 AM
This is odd. I updated mine and did not have this problem. All of my documents are there, and they all seem to open up just fine? I have no SD card present, maybe that's it?
What could have caused this? I was not reading anything when I did my update, and I did it OTA via "Checking for new content".
I hope an answer happens with this. Good luck!
02-07-2010 08:50 AM
I had a problem very similar to this and was only able to resolve it by restoring the nook to version 1.1.1. Here is the link with instructions for doing that:
02-08-2010 01:19 PM
Thanks for the temporary solution MikeWI. I agree that downgrading to version 1.1 will fix the issue, but with airplane mode on wifi will be disabled. I do appreciate your efforts on this as a workaround solution. Mine for now has been to power on and off the Nook and that does the trick too.
BTW, I have contacted Nook Tech support and pointed them to both of our threads. They will pass on this bug issue to their development team and hopefully in a future update they will get this issue hammered out.
02-08-2010 01:47 PM
2. I always eject the Nook by going to the USB icon (Windows 7) and selecting "eject nook".
Ah, there is a clue....
Check this on Windows 7 and Vista:
- First you have to eject BOTH the nook and the expansion card.
- Second, if the USB cable icon remains on the screen after doing so, it means that the nook does not know that it has been ejected.
If you click Start, Computer, and then right click the drive letter of the MicroSD card first, and select Eject, and then repeat for the nook itself you will see the nook remove its USB cable icon, and return to normal operation mode. This indicates it was properly removed as far as it is concerned.
If the nook does not believe it has been properly removed, it might not be finalizing the saving of the file.
02-08-2010 02:03 PM
Icebike, when I eject the Nook in that fashing in Windows 7 it will "properly" remove the Nook and SD cards from Windows. Also I've tested this with Windows XP SP3 as stated earlier and now Vista business with the same results. These OSes are installed on different comptuers and I even tried them on different VMs. I understand that ejecting/removing a device that is connected via USB is different with various versions of Windows OS. When I had vesion 1.0 and 1.1 installed on my Nook ejecting it with the steps highlighted in #2 worked and when I ejected it with Windows XP Pro it would work; the new documents show up on the Nook when pressing "Check for new content". Above I highlighted that there is a pattern to this issue, which points to a bug, which to me isn't a big deal since I discovered a work around. Also, MikeWI has posted up another work around as well. Thanks for the instructions, but I assure you when I check Computer/My Computer the Nook and it's SD cards are gone from showing up in Windows and are not even in the device manager's disk management section of my computer so I know that the Nook with it's SD cards are safely disconnected from Windows and was properly removed.
02-08-2010 02:14 PM - edited 02-08-2010 02:16 PM
Ok, Injinl752005, didn't mean to insult your intelligence here.
Just pointing out that many others have posted on other threads that until the nook removes the USB cable image IT does not think it has been safely removed, regardless of what windows thinks.
The fact that in many windows 7 machines the tray icon leaves that image on the nooks screen where as my point #2 above does not suggests that Windows is mounting synchronously, and skips doing a true USB disconnect.
Remember, it doesn't matter what windows 7 thinks the state of the drive is. All that matters is what the nook thinks.
For the record, I do not have this problem, and don't have to reboot the nook to see my newly added content. But then I'm careful to do it as i mentioned above, or from linux.
02-08-2010 02:20 PM
Hey icebike. No worries. I didn't think you were trying to insult my intelligence. I just wanted to respond to your helpful suggestion since this thread may be looked at by the B&N developers as a bug. Just wanted to convey to them that I done my due deligence on my end and make sure it wasn't a user error (hey, it happens to the best of us).
You are correct in what you pointed out that Windows 7 or other versions might now have unmounted the device and SD cards. I made sure it wasn't the case unfortunately in this event. But in any case we got two workarounds which is always good. I would rather have a workaround than none at all. Take it easy.
02-18-2010 12:13 AM
FYI - Same exact issue - with Mac OSX (Tiger and Snow Leopard) - so it is not strictly a PC platform issue. Sadly, I've had to remove the SD card and shelve it until they fix this.
02-19-2010 01:05 AM
I have a similar problem, except that since installing update 1.2, I cannot access my library--neither B&N eBooks, nor PDF documents--at all. I do not have an SD card installed; when I click on My Library, it flashes the message stating that its checking for new content, and then goes back to my home screen. A few minutes ago, I somehow got an error message that said something to the effect of "library drive not accessible" or something similar; unfortunately, I don't know exactly what I did to get the error message, nor have I been able to duplicate it...
02-19-2010 09:28 AM
@ seanandkaren: Have you tried rebooting your nook yet?
First, try holding the power down for 20 seconds, and then pressing the power button again. If that doesn't reboot your Nook, try:
1. Unplugging the nook.
2. Remove the battery (if you don't know how, there are further instructions in the manual).
3. Plug the nook in, without the battery.
The Nook should begin to go through its booting process. Once booted, replace the battery (don't turn the nook off or unplug).
If that doesn't work, you may want to try plugging your nook into your computer and removing all your eBooks and PDF files from your libraries. Then on your nook, check for new content. Then go back to your computer and reload your files back into your nook library. Check for new content again.
If these steps don't work, you may have to call our digital support team in customer service. They can be reached at 1-800-THE-BOOK (1-800-843-2665).
02-23-2010 08:31 AM
I have this problem on 2 nooks I recieved the day before christmas. I dont think the problem is occuring on nooks manufactrured after that batch. I had to revert to the previous OS verison which is time consuming so my wife could read a book on the SD card. Then last night she turned off airplane mode, bought a book, the 1.2 update was applied again and now she cant see the books on the SD card again. I guess I will be revertinf the OS again this weekend. What a hoop to jump through.... Customer Service claims they have no knowledge of this problem and offered to exchange the nook. I wonder if this a round about way to replace original nooks.
03-07-2010 10:13 AM
I have the exact same issue regarding the sd card. It will intially read it and then I can't get to my library after it searched for new documents. I have tried all the things the sysad suggested, re-format, re-boot, take the battery out...same result. It would be a bummer to have to send it back and receive a new one. My nook is one of the first...I pre-ordered. Could this be a hardware issue that was spotlighted by the 1.2 OTA upgrade. Doesn't sound like reverting back to 1.1 is a long term solution. I guess I might have to call tech support and swap this one out...bummer. If anyone finds a better way, let me know.
03-07-2010 12:47 PM
Out of curiosity what size card is everyone using, and what type Micro, SD or SDHC?
I have a 2GB Micro SD that does not have this problem.
I have 2 8GB Micro SDHC's both have this problem.
I have Win7 and have tried both methods of ejecting, the safely remove icon in the systray and ejecting each separately in win explorer. Neither method makes a difference. Check for new content does not find the new files, turning off and on does.
So, I'll just use the 2 GB card until I fill it or an update fixes the problem.
03-07-2010 03:27 PM
I have an 8GB Kingston and don't have any problems.
I did see something strange last night when I plugged my nook into my PC, it wanted me to format the micro SD card, I ignored the message, ejected the nook and when I plugged it in again, I didn't get the message. Everything is still as it should be with my documents, the card and the ability to see it all on either the PC (when nook is plugged in) or on the nook itself.
03-08-2010 09:45 AM
I have a 16gb Kingston that works fine in one other nook, but B&N techs seem to think it is a specific PDF file causing the issue even after reformatting and spending about 45 minutes troubleshooting.
I received a replacement lasty week that looks like a newer revision, battery compartment is a litte different and the plastic inside is black instead of the grey on all the early nooks I have seen. Same problem on the replacement.
Come on 1.3?????