Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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Reader 4
RobinsReadings
Posts: 5
Registered: ‎12-13-2009
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Server Problem in December

I still have one book where the order was canceled during that "server slowdown" and I can't download the replacement as the "call customer service" comes up.  CSvc says that the only way to get that "non-downloaded" book off (or ANY order failure) is to call Tech Support...Is that right?  Why can't I take it off the online Nook library?

Distinguished Bibliophile
ABthree
Posts: 4,123
Registered: ‎01-27-2010
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Re: Server Problem in December

@RobinsReadings

 

Welcome!  :smileyhappy:

 

Something apparently got messed up with the file during the server problems.  Call  1-800-THE-BOOK (1-800-843-2665), select Option 2 for Digital Support, and they should be able to help you.

 

If you decide to sideload the book, make sure that you save it to My Documents -- your Nook won't let you save it to "My B&N Downloads" in a usable form.

+LORD, preserve the good in their goodness, and+
+in your kindness, make the wicked become good.+
-- St. Basil the Great+
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