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Reader 4
Posts: 5
Registered: ‎12-13-2009
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Server Problem in December

I still have one book where the order was canceled during that "server slowdown" and I can't download the replacement as the "call customer service" comes up.  CSvc says that the only way to get that "non-downloaded" book off (or ANY order failure) is to call Tech Support...Is that right?  Why can't I take it off the online Nook library?

Distinguished Bibliophile
Posts: 4,123
Registered: ‎01-27-2010
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Re: Server Problem in December



Welcome!  :smileyhappy:


Something apparently got messed up with the file during the server problems.  Call  1-800-THE-BOOK (1-800-843-2665), select Option 2 for Digital Support, and they should be able to help you.


If you decide to sideload the book, make sure that you save it to My Documents -- your Nook won't let you save it to "My B&N Downloads" in a usable form.

+LORD, preserve the good in their goodness, and+
+in your kindness, make the wicked become good.+
-- St. Basil the Great+
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