01-16-2012 04:04 PM
Also something else just occured to me, if the issue is a communication problem between the shop feature and the N1E, then why would it matter where we all are? Wouln't it be across the board until solved? Hmmm...
01-16-2012 04:22 PM
This is not a B&N support forum. This is a user-to-user support forum. B&N support is provided via their stores and through their phone service at 1-800-THE-BOOK (1-800-843-2665).
You can also leave notes in the Ask Your Community Manager forums, and they're supposed to get forwarded on. There is no guarantee of any response.
Don't see where it is specified anywhere that this is a user-to-user support forum. And since I've been logging in here for a year, I am surprised that I didn't notice it earlier.
I've done all the work to try and get my nook working again, and am not even terribly upset about the situation, but I know more about my nook than anybody I've spoken to. Customer service at the store or technical support on the phone. I don't ask my 7 year old to help me with my taxes, and thats about the level of assistance I've gotten from BN.
Its to the point where I'm still amused enough to occasionally check here to see if anything has come up. And I'm sure it eventually will be figured out. I just can't believe they are so stupid that they don't take this more seriously.
01-17-2012 10:07 AM
First the Read-in-store feature is gone, now can't buy books without a computer or WiFi.
What fails next???
When did read in store go away? I used it before Christmas...
01-17-2012 11:16 AM
Duck tape is silver.
Book Sharks: No need to breathe, just read!
01-17-2012 11:55 AM
I'm located on the East Coast in the Mid-Atlantic region. The 3G Shop function now appears to be working on my N1E, but the book covers don't download on a purchase unless I use WiFi, which for me is inconvenient since I don't have WiFi access at home, which is why I bought the Nook with 3G and haven't moved on to Nook Color or Nook Tablet, which only access WiFi. To get book covers means trips to a location with WiFi access. God grant me patience, and I want it now.
01-17-2012 04:53 PM
Seattle Washington here...haven't had the Shop feature since Friday? Finally got on "chat" helpline and the guy said to turn off, on, re-register...told him I had read all that on line and nothing worked. He said he hadn't heard of anything going on with the 1st edition shop!!! WHAT?!! Glad I found this forum or I would have thought it was my nook. thanks for all the information...but if I hear turn it on and off one more time!! YIKES!
01-17-2012 05:30 PM
Ok sorry about this....I went back and read some more comments and saw that MaleficantIL did set hers back to Factory settings after un-registering it and hers is working now..Has this worked for anyone else? By the way I'm on WiFi and have 1.7 firmware. and also got the Free Friday book through my computer and it downloaded to my nook no problem. dah...I thought that meant the Shop was working but no.
01-17-2012 05:34 PM
I have now been in four B&N stores in the last 3-4 months where the read-in-store feature does not work for the original nook. If it's working for you, consider yourself fortunate. For now, I can't read in store, and can't buy books unless at the store or near wifi. (while paperbacks in store are the same price if not cheaper than many, many ebooks)
01-17-2012 06:44 PM
01-17-2012 08:53 PM
I have the Wifi only version of nook and shop and read in store still are not working for me either. this is getting really really old. I keep waiting and nothing is working for me. Nook has worked perfectly fine up to now.
01-17-2012 10:52 PM
Well, here's a new twist. I haven't been able to add books to my wishlist throught the website for several weeks. With the shop button on the Nook not working, I now have no way to add books to my wishlist. This totally sucks.
For the record, I just tried shutting down my Nook and re-starting it and it still doesn't work. I do not want to reset it to factory settings and have to re-download everything.
01-18-2012 08:31 AM
I talked with technical support on Friday and Monday about not being able to shop. They had me to unregister and register my nook and it still does not work. When I first start talking they act like they don't have a clue to what I am talking about and then I tell them about other people having this problem and then they admit they have a problem. They don't know when it will be fixed. The guy told me to call back in 2 or 3 days and see how it was going. This Thursday will be one week that I know it has been down.
01-18-2012 02:05 PM
It doesn't appear that our problem will be fixed with the Shop button. I've called tech support (worthless), I've gone down to the store (again) and have done everything I can think of other than start a FB page to protest what appears to be a failure of supporting those of us with the 1st edition Nook. There is no way I'm ever going to buy a nook again since it most likely will be phased out in 2 years. I truly believe this is as good as it's going to get. Yes, we can purchase books via other devices and then update our library on our 1E nook but that negates the reason many of us purchased this to begin with.
I'm fed up with B&N and am now looking into a Kindle - yes, a Kindle though I have over 300 B&N ebooks. I don't hear Kindle customers complaining about not using a feature on theirs, including the first Kindle customers out there.
Good luck to the rest of you! I'm only sorry about the many people I referred to the Nook from the beginning.
01-18-2012 02:32 PM
It doesn't appear that our problem will be fixed with the Shop button.
I appreciate your frustration, but don't really get how you can make this assertion.
Yes, it's been down for a week for many users.
Yes, the communication between CS, tech support, and the stores has been its usual non-existent self.
But, the one communication that seems to be clear is that they are working to resolve the issue.
I understand that patience is wearing thin. But give them a chance. This hit right before a holiday weekend. There are only so many technical resources to put on the problem and still attend to the day-to-day operations.
Despite the chicken-little-ism I keep seeing, this is not currently a catastrophe. You can buy B&N content through other channels. You can update that content to your N1E. Inconvenient, yes. Catastrophically so, no.
If the problem persists, then that's another issue.
In reality, at least to me, the problem is less the technical issue and timeline and more B&N's communication failures: acknowledging the issue, communicating it to all stakeholders, making regular updates on progress, etc. This is something we see time and again with B&N and many other companies.
01-18-2012 07:25 PM
I just found this thread while looking into a charging issue. Flipped mine over to 3G only and hit the shop button. Works perfectly. Didn't buy anything because I don't want any books right now but the search feature worked just fine.