09-16-2013 05:33 PM
09-16-2013 07:55 PM
Just a heads up Christine.
I spent 3+ hours yesterday ( Sunday) at the local B&N trying to get the books they allowed me to purchase for my Mother downloaded to the 1st Gen Nook. What I was finally told yesterday was that it was a "known issue" and to try again to download on Monday 9/16/13. The store also "reset to factory", wiped out my entire library as well.
Well as of 4:52 PST I have tried to download several times. Called in to customer svc again and was told you will know when the issue is fixed when you can download your books.
Needless to say I will NOT be suggesting my mother upgrade this Nook.
09-16-2013 08:48 PM
I'm experiencing the same thing. I've heard rumors that B&N may not support the nook gen. 1 for much longer. I'm wondering if that time is now. Frankly, I might be ready to jump to the kindle...my mother has one and she never seems to have the issues I have with my nook. My issue is I have over 100 books in my B&N library and I hate to give that up... I wish B&N could either get that act together or let us know if they are phasing out the gen. 1 once and for all. (I asked the customer service lady yesterday and she had a pretty canned response of "we do not comment on that matter at this time....").
09-17-2013 01:17 AM
09-17-2013 01:25 AM
09-19-2013 09:42 AM
I just don't understand how they haven't sent out any communication at all? If they want to keep their customers wouldn't they want to make us happy? I think it is absurd if you are forced into an upgrade. I just wish they would send some sort of correspondence to all of us loyal customers.
09-20-2013 06:51 PM