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CrankyBeach
Posts: 57
Registered: ‎12-20-2010
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Tripped over cord, messed up plug-in port... how to get fixed?

[ Edited ]

Silly me, I had the thing charging on my nightstand, wasn't looking where I was going when I got out of bed, hooked the cord with my foot, knocked the whole mess to the floor, unplugging the cord from the Nook in the process. Nook seemed to survive the fall (thank you, cover) but the next time I went to plug it in to charge it, the cord just kind of flops around in the receptacle. If I turn the Nook over onto its tummy and hang the cord just at the right angle, it will still charge, but it seems rather iffy.

 

I'll be traveling today, and I'm going to stop at the B & N store where I bought it, and see if they have a spare cord I can try with it, so I can find out whether the problem is with the cord, or with the Nook itself.

 

Needless to say, I'm quite annoyed with myself for having screwed the thing up. Does anyone have any further suggestions, and/or what is the best procedure for getting this fixed? Thanks.

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tabascobaby
Posts: 194
Registered: ‎06-08-2010
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Re: Tripped over cord, messed up plug-in port... how to get fixed?

I think you just need to do what you said (go to BN store and see what they have to say). Hopefully you had the extended protection plan that will allow you more leeway with an accident. Hope all turns out well!

New User
lkellyr
Posts: 1
Registered: ‎05-26-2011
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Re: Tripped over cord, messed up plug-in port... how to get fixed?

I have the same issue... except I didn't have an accident.  I had my NookColor plugged in on the kitchen table, charging.  Later the same day I noticed the green fully charged light wasn't on - no light was on at all.  I picked it up, wiggled it around gently and saw a quick flash of green, which then went out.  I haven't been able to get the cord to work at all now.  I hate to think that the cord is already toast (I've only had my NookColor a couple of months!).  Has anyone else had this issue?

Inspired Contributor
CrankyBeach
Posts: 57
Registered: ‎12-20-2010
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Re: UPDATE: Tripped over cord, messed up plug-in port...

I did take the Nook to the store and they tested it with their cord. It's the Nook, not the cord. The good news is, it will still charge, if the cord is hanging just right and the other end is plugged into electrical power. The bad news is, it will NOT talk to the computer, even if the charge light comes on when I plug it into the USB port, so I can't sideload the new books I just found free at Kobo.

 

The guy at the store said it should still be covered under the manufacturer's warranty, since it's less than a year old.

 

So I called tech support. I was only on hold for a minute or two. Oddly enough, the representative could not find either my serial number or e-mail address on the system, so she has to put in a ticket for the missing serial number. She did, however, get approval for the Nook to be replaced.

 

However, I need to call back in a week or so, when hopefully the missing serial number issue will be straightened out, and then they can go ahead with the replacement process. They did issue me a case ID number for what has been done so far. So stay tuned....

Distinguished Scribe
Ya_Ya
Posts: 3,334
Registered: ‎09-29-2010
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Re: UPDATE: Tripped over cord, messed up plug-in port...

I had my NOOK Wifi replaced for a bad USB port as well.

 

I never tripped over it or anything, but it just quit being recognized by any of our three computers.  At first it would connect/disconnect and eventually I got the "USB not Recognized" error from Windows.

 

Customer service first sent me a new battery, then a new cord and then a new device.  We did a factory fallback and a few register/unregisters as well.

 

I always thought it was the port, but I totally understood why they were trying less expensive (potential problem) fixes first.

 

I'm sure once the serial number issue is figured out you'll have a new NOOKColor you'll love to pieces, hopefully not literally.  :smileyvery-happy: 

Inspired Contributor
CrankyBeach
Posts: 57
Registered: ‎12-20-2010
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Re: UPDATE: Tripped over cord, messed up plug-in port...

Actually, it's a 3G-Wifi original Nook, not a color.... :smileyhappy:

 

I won't be returning it until I get back from my vacation in about 3 weeks. I have a boatload of books on it that should keep me busy through my vacation. The tech support lady said it would be find to wait. Hopefully, the thing will continue to charge properly for the next 3 weeks... if it won't, I'll be up lunch creek without a sandwich!

Distinguished Scribe
Ya_Ya
Posts: 3,334
Registered: ‎09-29-2010
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Re: UPDATE: Tripped over cord, messed up plug-in port...

I never had any issues charging, just with my PC.  I think you'll be good.

 

Sorry about my confusion.  You said "Nook" in your original post; a responder said NOOKColor and, well, I'm a dumb@$$.  :smileywink: 

 

 

Inspired Contributor
CrankyBeach
Posts: 57
Registered: ‎12-20-2010
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Re: UPDATE: Tripped over cord, messed up plug-in port...

Sorry about my confusion.  You said "Nook" in your original post; a responder said NOOKColor and, well, I'm a dumb@$$.  :smileywink: 

 



Naw, just easily confused, like me....  Hey, I tripped over the cord 'cause I wasn't looking where I was going. So who's really the dumb@$$?? Hmmm??????

:smileyvery-happy:

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