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JCTetzlaff
Posts: 1
Registered: ‎12-28-2010
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USB Cable Connection to Nook

I have a Classic Nook, a black-and-white with WiFi/3G.  The cable connection at the bottom of the device is extremely loose and it's hard to get the cable/plug oriented so that I can get a charge.  Any ideas?  Perhaps I need a new cable?  I tried to call Customer Service but ran out of time on an extremely long "hold" (likely because it's holiday season).  I also emailed Customer Service but haven't had much luck with that in the past.   (I often don't get an answer to my email queries at all.)

 

Any recommendations would be much appreciated.

Bibliophile
bklvr896
Posts: 4,818
Registered: ‎12-31-2009

Re: USB Cable Connection to Nook

 


JCTetzlaff wrote:

I have a Classic Nook, a black-and-white with WiFi/3G.  The cable connection at the bottom of the device is extremely loose and it's hard to get the cable/plug oriented so that I can get a charge.  Any ideas?  Perhaps I need a new cable?  I tried to call Customer Service but ran out of time on an extremely long "hold" (likely because it's holiday season).  I also emailed Customer Service but haven't had much luck with that in the past.   (I often don't get an answer to my email queries at all.)

 

Any recommendations would be much appreciated.


Can you get to a store?  If so, take the Nook and the cable to the store.  They can try a different cable and determine if that is the problem.

 

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009
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Re: USB Cable Connection to Nook

The cable is pretty standard.  Take it to radio shack or any cell phone store and you can find a replacement.

 

Most Android phones use the same type of cable and you can usually use the Andorid charger for the nook too.

 

But your problem is most likely NOT the cable unfortunatly.  

 

Problems you are describing usually result from damage to the socket on the bottom of the nook caused by bumps or tugs when the cable is plugged in.

 

It would be covered by the extended warranty for sure, and MAYBE covered by the regular warranty, but they may decide it was caused by abuse.

 

 

Contributor
kd-did47
Posts: 12
Registered: ‎08-19-2010
0 Kudos

Re: USB Cable Connection to Nook

I also had this problem come up over the holiday and thought it might be a bad connector - email from B&N completely unhelpful, long holds on the phone, so I went to my local B&N and a wonderfully helpful employee there checked my cable, found it to be slightly (ever so slightly) bent and that my connector worked fine with another cable he had there.

 

He swapped my cable for his (for FREE!) and everything works fine now, can charge and connect to my computer without a problem. 

 

Many thanks to the guy at the Asheville B&N for helping out!

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