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Contributor
Ed57
Posts: 19
Registered: ‎12-11-2009
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WiFi issues with Nook

Greetings,

 

I've had my Nook for several days now and every feature I've tried works; save one.  I haven't had much luck getting my Nook to connect to a WiFi network.  I've only tried a couple of hotspots so far but in both the results were the same.  My Nook would appear to connect, showing the correct status and SSID of the network and then disconnect within 30 seconds or so.  Each time I would reconnect the result was the same.  I haven't seen a lot of comment regarding Wifi problems, so I'm wondering if it's just me.

 

Thanks.....

Correspondent
PhotoGuyDL
Posts: 71
Registered: ‎12-20-2009
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Re: WiFi issues with Nook


Ed57 wrote:

Greetings,

 

I've had my Nook for several days now and every feature I've tried works; save one.  I haven't had much luck getting my Nook to connect to a WiFi network.  I've only tried a couple of hotspots so far but in both the results were the same.  My Nook would appear to connect, showing the correct status and SSID of the network and then disconnect within 30 seconds or so.  Each time I would reconnect the result was the same.  I haven't seen a lot of comment regarding Wifi problems, so I'm wondering if it's just me.

 

Thanks.....


The users manual clearly states that you can not connect to hotspots that require you accept terms and conditions or that use proxy servers.  So, if the hotspots you visited fall into one of these categories, you are out of luck.  My nook works just great on my home wifi.

Contributor
Ed57
Posts: 19
Registered: ‎12-11-2009
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Re: WiFi issues with Nook


PhotoGuyDL wrote:

Ed57 wrote:

Greetings,

 

I've had my Nook for several days now and every feature I've tried works; save one.  I haven't had much luck getting my Nook to connect to a WiFi network.  I've only tried a couple of hotspots so far but in both the results were the same.  My Nook would appear to connect, showing the correct status and SSID of the network and then disconnect within 30 seconds or so.  Each time I would reconnect the result was the same.  I haven't seen a lot of comment regarding Wifi problems, so I'm wondering if it's just me.

 

Thanks.....


The users manual clearly states that you can not connect to hotspots that require you accept terms and conditions or that use proxy servers.  So, if the hotspots you visited fall into one of these categories, you are out of luck.  My nook works just great on my home wifi.


 

Agreed.  But my network at home and our open network at work do not require any type of acceptance or authentication. 

Contributor
DLReid
Posts: 14
Registered: ‎12-07-2009
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Re: WiFi issues with Nook

I have found that if the wifi does not broadcast it's SSID then the nook won't connect. 

 

The wifi connection we have at work has WEP security setup and I setup the nook to connect and it does with no problem - our work connection does broadcast it's SSID.

 

My home wifi connection also has WEP security setup but does not broadcast it's SSID.  I set the nook up to connect and it looks like it will but then shows network out of range.  If I go into my wifi router setup and tell it to broadcast the SSID, then the nook will find the connection and connect every time.

 

 

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009

Re: WiFi issues with Nook

DKReid:

 

Not broadcasting your SSID is no protection (except, apparently, from those evil Nook users).

 

Those people that want to *cough* borrow some wifi from you will have your ssid in about 12 seconds.

 

If at all possible, convert to WPA2, which the nook just loves and then you won't have to hide your SSID.

 

Ed57:

  Other things that can prevent your nook from using your wifi include restrictions on specific Mac Addresses being set up in the router, use of 802.11N, (Nook is b/G only), or some unusual encryption methods.

 

 

Contributor
Ed57
Posts: 19
Registered: ‎12-11-2009
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Re: WiFi issues with Nook

Well.... I had my WAP set to use WPA-PSK, which the Nook is supposed to support, but with no luck.  I changed it to WEP (I know,,,,I know) and it seems to work fine.    I don't have any type of MAC filtering set up so I know that's not it.  I'll keep trying some different combinations and maybe even replace the WAP.

 

Thanks for the input.

Frequent Contributor
bookbug127
Posts: 46
Registered: ‎12-08-2009
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Re: WiFi issues with Nook

I thought I was the only one with this problem. When I first tried to connect my nook to my home wi-fi I couldn't get it to work. It had the same problem, it would act like it was connected and then disconnect after a short time. I eventually had to just make our router completely open. We tried WEP, WPA and WPA2 and they all acted like that. I called B&N tech support (before we tried making it completely open) and they told me there was nothing they could do, but they'd look into it an e-mail me in a few days. I never heard back from them. But I came on here and it seemed everyone else got theirs to work fine, so I figured it was just my router.

Inspired Correspondent
AdamSelene
Posts: 336
Registered: ‎11-09-2009
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Re: WiFi issues with Nook

> I had my WAP set to use WPA-PSK, which the Nook is supposed to support, but with no luck.

 

The nook supports WEP, WPA-TKIP and WPA2-PSK.  WPA-PSK is an expired draft, not a standard, and while it would have been smarter to support it, they are under no formal obligation to.

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009

Re: WiFi issues with Nook

Sometimes a router firmware upgrade is useful. 

 

When a new laptop wandered into the house a year ago, our old router was discovered to be sadly out of date.  Luckily there was an upgraded firmware available from the manufacturer.

New User
Mark57
Posts: 1
Registered: ‎01-29-2010
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Re: WiFi issues with Nook

I've read all the messages here about the different security settings and thoughts, I still can't get my nook to connect to my wireless router.  I have had many computers, ipod touches and iphones connect without any issues.  I am using WPA2 and TKIP+AES algorithm.  I hesitate to change the settings because then I'd have to change all my other wireless devices and who knows if those devices may have issues with the new settings. 

 

I'm going to try going to a B&N and see if I can connect in the store and possibly other hotspots to see I can connect.  Just irritating.

 

Sorry, no real help here.  Just releasing some steam.

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009
0 Kudos

Re: WiFi issues with Nook

[ Edited ]

 


Mark57 wrote:

I've read all the messages here about the different security settings and thoughts, I still can't get my nook to connect to my wireless router.  I have had many computers, ipod touches and iphones connect without any issues.  I am using WPA2 and TKIP+AES algorithm.  I hesitate to change the settings because then I'd have to change all my other wireless devices and who knows if those devices may have issues with the new settings. 

 

I'm going to try going to a B&N and see if I can connect in the store and possibly other hotspots to see I can connect.  Just irritating.

 

Sorry, no real help here.  Just releasing some steam.


 

 

Check this post:

http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/WiFi-Not-working/m-p/459765#M30196

 

And switch from  TKIP (which is not widely supported as it has been compromised) to WPA2-PSK.

Both are AES, but the nook does not support TKIP.

 

If you are broadcasting your ssid, chances are that the switch will be automatic, as the pass-phrase structure is similar.  Worst case, you have to re-enter your pass-phrase.

 

I'm not actually convinced there is such a thing as WPA2-TKIP.

Correspondent
ps56k
Posts: 658
Registered: ‎10-24-2009
0 Kudos

Re: WiFi issues with Nook

[ Edited ]

 


Ed57 wrote:

Well.... I had my WAP set to use WPA-PSK, which the Nook is supposed to support, but with no luck.  I changed it to WEP (I know,,,,I know) and it seems to work fine.    I don't have any type of MAC filtering set up so I know that's not it.  I'll keep trying some different combinations and maybe even replace the WAP.

 

Thanks for the input.


BTW - what version of firmware are you running ?

 

ok - in your first message, you mentioned you couldn't connect to "hotspots" -

which usually implies other sourced commercial places.... not your own network....

which you later indicate is actually just your home network + work network

 

Now you indicate it's your own network.... AND that it is related to the security settings.

 

We're not mind readers across the Internet....  put all the WiFi connection details into the first message...

 

Now you indicate that it works with WEP security - is that correct ?

 

SO - it's not really a WiFi issue, but rather one dealing with which security setting & key actually work in your specific network...

 

Correspondent
ps56k
Posts: 658
Registered: ‎10-24-2009
0 Kudos

Re: WiFi issues with Nook

[ Edited ]

 


Mark57 wrote:

I've read all the messages here about the different security settings and thoughts, I still can't get my nook to connect to my wireless router. 


Since the nook is so flakey - I would just try it with no security, just to see if it will connect via WiFi. Then methodically try each security protocol - just for info - if nothing else. I wonder if the implementation in your WAP and the nook are each related to that particular vendor's choice of coding, modem type, etc -

 

http://en.wikipedia.org/wiki/Wi-Fi_Protected_Access

 

here are general wireless security options....

WEP - (64 or 128 bit keys)

WPA - TKIP or AES

WPA2 - personal (PSK) and TKIP or AES

 

So, you really have WEP, WPA, WPA2 - as the main security protocols,

then the "key" is either personal (pre-shared key PSK) or embedded,

and the actual encryption type - TKIP or AES -

 

SO - it helps to list the model of your WAP,
and exactly which security setting is setup on your WAP and which is selected on your nook ?

New User
KatieS
Posts: 1
Registered: ‎02-07-2010
0 Kudos

Re: WiFi issues with Nook

GREAT NEWS! Apparently if your Nook won't allow you to connect with the WiFi you need to make sure that it has been synced with the 3G Network.  All you have to do is connect it once to the 3G network and get it synced and then you "should" be able to connect to the WiFi wherever you are.

New User
Mel57
Posts: 1
Registered: ‎07-06-2010
0 Kudos

Re: WiFi issues with Nook

I have read all of the comments here....I bought a Nook WiFi $149.00 for my mother & need to know what router we can get for her home so she can download books without having to go to a "HotSpot". Any recommendations?

She is not mobile & she Loves to read so I thought the Nook would be perfect for her.

Thanks,

Melanie

 

Contributor
Anthenia
Posts: 14
Registered: ‎07-06-2010
0 Kudos

Re: WiFi issues with Nook

I have the exact the same problem as you are and I did try to contact Nook Support, but the waiting time is forever.

 

I am computer illiterate, so any technical terms such as SSID, WP2, WP3, or #802.11N sound like French to me. :smileyhappy:

 

Please help me how to solve this problem to.

 

Thanks.

 

Anthenia. :smileyhappy:

Inspired Correspondent
Big_Dave_H
Posts: 334
Registered: ‎06-22-2010
0 Kudos

Re: WiFi issues with Nook


Mel57 wrote:

I have read all of the comments here....I bought a Nook WiFi $149.00 for my mother & need to know what router we can get for her home so she can download books without having to go to a "HotSpot". Any recommendations?

She is not mobile & she Loves to read so I thought the Nook would be perfect for her.

Thanks,

Melanie

 


 

What kind of ISP does/will she have: cable or DSL?  Everyone will have their favorites, but I have always had good luck with Netgear products. 

Contributor
Anthenia
Posts: 14
Registered: ‎07-06-2010
0 Kudos

Re: WiFi issues with Nook

BTW, I also have the problem connect to the Hotspots. Please kindly help me to solve this problem too.

 

Greatly appreciate! :smileyhappy:

 

Anthenia. :smileyhappy: 

Inspired Correspondent
Big_Dave_H
Posts: 334
Registered: ‎06-22-2010
0 Kudos

Re: WiFi issues with Nook


Anthenia wrote:

I have the exact the same problem as you are and I did try to contact Nook Support, but the waiting time is forever.

 

I am computer illiterate, so any technical terms such as SSID, WP2, WP3, or #802.11N sound like French to me. :smileyhappy:

 

Please help me how to solve this problem to.

 

Thanks.

 

Anthenia. :smileyhappy:


 

SSID = Your WiFi network name.  When your Nook scans for networks, this is the name it will display.  Think of it as a message in a beacon signal that advertises the network.  SSID can be suppressed though most people will not do this. 

 

WEP and WPA/WPA2 are security protocols/algorithims (AKA encryption).  Many hotspots have no security at all, such as those you might find at McDonalds or a coffee shop.That means anyone with some basic equipment can read what you are sending or receiving.  WEP is an old encryption standard that is relatively easily broken.  WPA or better yet WPA2 are much more secure and less likely to be broken. 

 

Passkey is a hexidecimal key (uses numbers 0-9 and letters A-F) used to "seed" the encryption algorithim. 

 

Passphrase is a regular text "phrase" which can be used to generate a passkey.  For example, the passphrase "Barnes&Noble1" may generate a passkey of "41EE8FC87E09B0BFD58F101F06"

 

Password is a front end authentication into a system, usually paired with a "User name", "Login", or "User ID".  This provides NO encryption.  Basically, what you did to sign into this website.

 

802.11 is an international standard concerning networks.  For WiFi networks there are different standards called 802.11a, 802.11b, 802.11g, and 802.11n (actually there are a lot more than that, but those are the ones we need to be concerned about).  Most home networks and hotspots are 802.11b or g.  The Nook should connect to b or g networks.  802.11n networks  can be a problem unless they are running in the backwards compatible "mixed" mode. 

Contributor
Anthenia
Posts: 14
Registered: ‎07-06-2010
0 Kudos

Re: WiFi issues with Nook


Big_Dave_H wrote:

Anthenia wrote:

I have the exact the same problem as you are and I did try to contact Nook Support, but the waiting time is forever.

 

I am computer illiterate, so any technical terms such as SSID, WP2, WP3, or #802.11N sound like French to me. :smileyhappy:

 

Please help me how to solve this problem to.

 

Thanks.

 

Anthenia. :smileyhappy:


 

SSID = Your WiFi network name.  When your Nook scans for networks, this is the name it will display.  Think of it as a message in a beacon signal that advertises the network.  SSID can be suppressed though most people will not do this. 

 

WEP and WPA/WPA2 are security protocols/algorithims (AKA encryption).  Many hotspots have no security at all, such as those you might find at McDonalds or a coffee shop.That means anyone with some basic equipment can read what you are sending or receiving.  WEP is an old encryption standard that is relatively easily broken.  WPA or better yet WPA2 are much more secure and less likely to be broken. 

 

Passkey is a hexidecimal key (uses numbers 0-9 and letters A-F) used to "seed" the encryption algorithim. 

 

Passphrase is a regular text "phrase" which can be used to generate a passkey.  For example, the passphrase "Barnes&Noble1" may generate a passkey of "41EE8FC87E09B0BFD58F101F06"

 

Password is a front end authentication into a system, usually paired with a "User name", "Login", or "User ID".  This provides NO encryption.  Basically, what you did to sign into this website.

 

802.11 is an international standard concerning networks.  For WiFi networks there are different standards called 802.11a, 802.11b, 802.11g, and 802.11n (actually there are a lot more than that, but those are the ones we need to be concerned about).  Most home networks and hotspots are 802.11b or g.  The Nook should connect to b or g networks.  802.11n networks  can be a problem unless they are running in the backwards compatible "mixed" mode. 


 

Thank you Big_Dave_H for the detail explaination. :smileyhappy:

 

How do I find out whether my Network is 802.11a, 802.11b or 802.11g? 

  

I love my Nook and still try to figure out how to use it. :smileyhappy: Just got mine yesterday! :smileyhappy:

 

Thanks again.

 

Anthenia.

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