07-04-2013 07:56 PM
I've purchased several books and downloaded them fine on my 1st Edition Nook. Now the last two times that I've tried I'm getting a message that Network Unavailable. I have Wi-Fi and was able to purchase the book. I just can't download it. Please help!
07-05-2013 06:00 PM
I have been having the same problem. Just got off a live chat with someone on bn. He said "the issue is not with your NOOK device, the issue is from our BN server end. We have forwarded the issue to our concern department and they are working on it."
So hopefully they get it fixed. This is getting annoying.
07-08-2013 07:01 PM
I'm having the same problem. The book titles show up on my 1st edition Nook, but when I go to download them via "Item details and options," it tells me "no network connectivity." This is getting very frustrating. Hopefully they will be able to fix it soon.
07-12-2013 06:46 PM
07-31-2013 12:59 AM - edited 07-31-2013 01:01 AM
This has happened every time I've purchased a book recently. You can't tell me that the server is conveniently down at 9PM Pacific every few days.
I have a 1e nook that was a hand-me-down from my mom. It worked perfectly well until the last month or so.
07-31-2013 10:46 AM
You can't tell me that the server is conveniently down at 9PM Pacific every few days.
Well, it might be (although not "conveniently" so). 9 PM Pacific is Midnight Eastern, which is the time at which new releases from the big New York-based publishers become available and when price changes become effective. Conceivably, something could be causing system load or temporarily going off-line during the catalog updates.
I have no idea if that's the case or not. It's just one reasonable possibility.
08-13-2013 12:51 AM
I have this same issue every time I try to download a book. This is both for new books I buy and books I am rereading (they were archived). This happens all hours of the day, not just in the evening. I can buy books through the shop and also surf the web on the nook with no problems, but every time I try to download one, it says "Network Unavailable." If I wait a few hours and try again, it usually works. I just can't read anything that isn't already downloaded to the nook in the meantime. It's gotten to where I download as many as I can once it gets connected again, but this is extremely frustrating. I am on disability and read a lot, so this is constantly a problem for me. I used to recommend nooks to my friends, but have stopped since I've had this problem. Please, please, PLEASE figure out what's causing it and FIX this!!
08-17-2013 10:52 PM
I'm having the same problem. I used to not and now I have it every single time I buy a book. This is ridiculous that they are always seeming to have problems with their server being down. They have the money to get it fixed once and for all, so FIX IT! I now understand why everyone else has a Kindle and I'm really starting to think about buy one myself so I don't have to always deal with this issue.
09-03-2013 11:19 PM
I have also been having this problem for the last few days. I've tried all the "quick fixes" that I've found recommended for the issue in the past - unregistering my Nook, going to the website do delete and re-add my default credit card information, and then going back on my Nook to re-register it (which, also made me lose all the shelves I had set up on my Nook, by the way); turning my Nook off and rebooting it, and right now I'm trying the old freeze fix-it of removing the battery for awhile before replacing it and leaving it to charge for a few hours.
When I tried to connect my Nook to my computer via USB to transfer the eBook I just purchased that way, my computer also didn't recognize my Nook as a Nook or even an external data storage device. Rebooting my computer didn't help.
09-03-2013 11:31 PM
... And now that I have replaced the battery and turned my Nook on again, I have also discovered that I lost all of the books that I had previously downloaded as well, which considering I am an avid reader and I've had my Nook for two and a half years, is NOT an insignificant number of books I now can only access through my Barnes and Noble account on my computer.
Please fix this issue as soon as you can.
09-14-2013 08:06 PM
09-15-2013 10:13 AM
The First Edition just happens to be the only Nook that made the B&N storage available on USB. If the book is available on your computer, you can use USB to drag&drop it into the Nooks storage. You can also back up books by dragging from the Nook to the computer.