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raspberry88
Posts: 2
Registered: ‎01-02-2011
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bottom left corner of screen black

I turned on my nook tonight and when I did the bottom left of the screen to the buttons that turn the page are black (it's a rectangular black shape). It happened when I turned it on, and I tried resetting it to the factory settings but that did nothing and now when I turn off the nook it still is black. I take excellent care of the nook and the screen is not cracked. Customer service is closed right not and I'm going to call in the morning, any other advice on what I should do? I just got it as a holiday present and I'm devastated.

Wordsmith
gandalf1369
Posts: 725
Registered: ‎08-13-2010
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Re: bottom left corner of screen black

 


raspberry88 wrote:

I turned on my nook tonight and when I did the bottom left of the screen to the buttons that turn the page are black (it's a rectangular black shape). It happened when I turned it on, and I tried resetting it to the factory settings but that did nothing and now when I turn off the nook it still is black. I take excellent care of the nook and the screen is not cracked. Customer service is closed right not and I'm going to call in the morning, any other advice on what I should do? I just got it as a holiday present and I'm devastated.


 

If you just got it as a present I would immediately take it back to the store and exchange it.  Sounds like your e-ink display is defective.

 

**** He Who Dies With The Most Toys Wins ****
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shilohMD
Posts: 371
Registered: ‎12-09-2010
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Re: bottom left corner of screen black

Just be totally sure...

 

you said: "...the bottom left of the screen to the buttons that turn the page are black (it's a rectangular black shape)..."

 

that is a precise description of the touchscreen.  Are you saying the touchscreen is not "lighting up"? 

Or that the (e-ink) reading screen has a dead/black rectangle above the touchscreen.?

 

Either one is of course a problem, but...maybe the touchscreen "off timer" is stuck?  (sorry for the non-techie description, but the AM caffeine has not fully kicked in...)

"A bookstore is one of the only pieces of evidence we have that people are still thinking" [Jerry Seinfeld]
Reader
raspberry88
Posts: 2
Registered: ‎01-02-2011
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Re: bottom left corner of screen black

it's the e-ink reading screen, not the touch screen.

Distinguished Scribe
Ya_Ya
Posts: 3,334
Registered: ‎09-29-2010
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Re: bottom left corner of screen black


raspberry88 wrote:

it's the e-ink reading screen, not the touch screen.


If the black "spot" didn't resolve with a reboot, it sounds as if the e-ink screen on your NOOK is damaged or defective.  You probably want to return it and exchange it.  

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