can't get my library to update

[pocceygirl]

When I try to update my Library, I get an error message. "Unable to complete the operation"

Anyone have any tips for fixing it?

[Michael-V]

@pocceygirl,

Have you contacted our Customer Service line at 1-800-THE-BOOK (1.800.843.2665)

Are you still getting this message?

Your Admin.,

Michael-V

[PaintFL]

I keep getting the same message and customer non service has not been able to help. They said thta it's a generic message when the traffic is heavy, etc. The problem for me is I can't get any of my books!

[icebike]

Are you on wifi or wireless?

Try wifi if 3G won't work, and vice versa.  

[pocceygirl]

Yes, I've contacted customer service twice now and they still don't know what to do.

Does anyone know of a way to uninstall 1.3?  I like the sudoku, but I can get sudoku elsewhere a lot cheaper than I paid for my nook.  I'd rather be able to read my books.

[icebike]

You can roll back to whatever your nook was shipped with by following the proceedures explained in post 5 and 7 of this thread:

http://bookclubs.barnesandnoble.com/t5/NOOK-Q-A-and-Support/Library-Won-t-Open-Called-Customer-Servi...

If you do this, the first time you turn on wifi, it will try to download 1.3 again, so you have to be prepared to permanently go without wifi until 1.4 (or what ever) comes out.

Please post back on this thread after you have done this, because it seems a lot of people posture about rolling back but very few ever do so.

[laurieb52]

Poccey,

Try updating your library first through the Barnes and Noble Desktop Reader.

I had a similar experience caused by a conflict with a Nicholas Sparks sample ebook that I downloaded, then subsequently bought, which never opened as a full version on my nook. (The version did fully open on the desktop reader, however). After the 1.3 download, when I went to update my library, I received the similar message,(mine was "unable to synchronize") but with a freeze. I had to shut down the nook, and restart it.  After the restart, I was able to update my library; two versions of the Nicholas Sparks book appeared on the nook, and both were complete.

Prior to the update, did you have any sample ebooks downloaded which you subsequently bought, but were not complete upon download?

[jessiesmom]

This customer service is a joke, they have noc lue and it freezes ever since I did the upgrade to 1.3

Any gurus know what ot do - the library also will not upgrade.

[Michael-V]

@jessiesmom,

Thank you for posting.  We're striving to improve the reading experience and your input is valuable.  Can you supply us with some specific details with regards to the freezing issue such as at what point this is happening?

Try these steps, one at a time to get your NOOK fully functioning again:

1.  Press and hold the power button for 20-30 seconds and then release.  Then press it again for about 4 seconds to power up your NOOK. 

2.  The battery on your NOOK may be completely drained. Connect your NOOK to a wall outlet using the NOOK AC-Adapter and charge your NOOK for at least 2 hours.* 

*In some cases, re-charging may require the following steps below:

-Unplug the NOOK.

-Remove the battery (if you don't know how, I have attached a video page on how to remove the battery): 

http://www.barnesandnoble.com/NOOK/video.asp?bnit=H&bnrefer=HOMEPAGE&cds2Pid=30195#vid3

Once the battery is removed, connect your NOOK to a wall outlet using the NOOK AC-Adapter.  The NOOK should begin to go through its booting process.  Once booted, replace the battery (don't turn the NOOK off or unplug) and charge your NOOK for at least 2 hours.

After performing these steps, would you please verify you have the latest update going to Settings from the Home menu and check to see that your Software version is 1.3.0.

Please give me an update.

Your Admin.,

Michael-V