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New User
Posts: 1
Registered: ‎07-01-2010
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Re: cannot turn on wifi

Had the exact same defect here this afternoon.  Returned the Nook, got a replacement and this one is fine - the hotspot option appears. 

New User
Posts: 1
Registered: ‎11-05-2010
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Re: cannot turn on wifi

For what it is worth. I had the exact same issue with my brand new Nook WI-FI. I called CS and was on the phone for 90 minutes, and they acted like they had never heard of this issue before. Finally after making me go through the Factory "Fallback" process twice, they decided I need to return it and they will send a replacement (took 20 minutes to go through the return process on the phone). Seems like they might want to document this as a known issue, so that the process on the phone can go a little quicker!!! Very frustrating!!!

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