Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

Reply
New User
banjomom
Posts: 3
Registered: ‎04-18-2010
0 Kudos

dead nook

I've had trouble with it freezing up and have been able to get it working again in the past...with everyones help here.  But this time is different.  I need your help again.  I haven't used it for some time due to being very busy.  I charged the battery today with plans to begin reading tonight.  It won't turn on.  The screen is showing the screen saver.  The amber light was on during charging.  I removed the battery and re-inserted and still nothing.  I even tried plugging it in w/out the battery as someone suggested on here but still nothing.  Any ideas on what I can do?  Thanks.

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
0 Kudos

Re: dead nook

banjomom,

First off, do not try charging your NOOK without the battery.

 

1)      Remove the battery from the NOOK for 15-30 minutes.

 

2)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

 

3)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

 

4)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

 

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

 

Side Loading Software Update

 

1)      To Side load software updates, download update from B&N.com under the nook tab.

 

2)      Go to the FAQ and Support Tab and click the “available here,” link.

 

3)      Download the file to your desktop, ensure the file name is exactly “signed_bravo_update.dat”  This name must match exactly. Please make sure that the file name has not been modified in any way and that Windows did not automatically add a “(1)” or “(2)” or some other extension or modification to the file name.

 

4)       If not already connected, connect nook via USB to PC

 

5)      Open My Computer and drag update file “signed_bravo_update.dat” to the nook drive.

 

6)      Eject the nook by right-clicking nook drive and clicking Eject (disconnect Nook from USB)

 

7)      Ensure nook is powered off then power on nook… on the lower right hand corner of the E-Ink display a update progress percentage will countdown indicating your update is working.

 

8)      If applicable register your nook with appropriate information.

 

 

Contributor
CharH
Posts: 5
Registered: ‎12-13-2009
0 Kudos

Re: dead nook

I stopped using the nook for a while because the draining battery life on the previous version annoyed me too much, so I was really excited about the new update -- but now it seems worse than ever!
I charged my nook in the evening, downloaded the update (with it plugged in!) and the battery was dead by morning - so dead that nothing worked except doing what Michael suggested above.  I charged the nook fully yesterday using that procedure.  Last night I used the nook (yay!) but this AM woke to discover that the nook is drained, again, and when I plug it in to charge, nothing's happening - no light, nothing.  I am planning on doing the above procedure, but am pretty frustrated right now -- would love to hear any thoughts anyone had about what's going on.  Is the new update draining my battery so much that it can't recharge itself without requiring me to take off the back and reset the battery?  Does anyone else have this issue?
Thanks!
Charleen
Wordsmith
gandalf1369
Posts: 725
Registered: ‎08-13-2010
0 Kudos

Re: dead nook

 


CharH wrote:
I stopped using the nook for a while because the draining battery life on the previous version annoyed me too much, so I was really excited about the new update -- but now it seems worse than ever!
I charged my nook in the evening, downloaded the update (with it plugged in!) and the battery was dead by morning - so dead that nothing worked except doing what Michael suggested above.  I charged the nook fully yesterday using that procedure.  Last night I used the nook (yay!) but this AM woke to discover that the nook is drained, again, and when I plug it in to charge, nothing's happening - no light, nothing.  I am planning on doing the above procedure, but am pretty frustrated right now -- would love to hear any thoughts anyone had about what's going on.  Is the new update draining my battery so much that it can't recharge itself without requiring me to take off the back and reset the battery?  Does anyone else have this issue?
Thanks!
Charleen

 

My experience with the update to 1.5 is exactly the opposite of yours.  My battery charge appears to last longer than with the 1.4 firmware.

 

From your description of what's happening with your nook it sounds like you have a defective battery that cannot hold a charge.  If I were you I would call Customer Service, talk to them, and see if they can replace your battery for you.  Your nook is probably under warranty so I don't think there will be any monetary charges.

 

 

**** He Who Dies With The Most Toys Wins ****
Contributor
Mdmulhern
Posts: 13
Registered: ‎12-26-2009
0 Kudos

Re: dead nook

I've got the battery out but I can't get the nook to completely power down (the 2nd step.)  The screene saver stubbornly remains on the screen.

Frequent Contributor
geertm
Posts: 1,193
Registered: ‎02-09-2010
0 Kudos

Re: dead nook


Mdmulhern wrote:

I've got the battery out but I can't get the nook to completely power down (the 2nd step.)  The screene saver stubbornly remains on the screen.


 

An e-ink screen does not need power to show a picture, it only needs power to change the screen.

You will see the screensaver (even without power) until the Nook has power again to clear the screen.

 

Contributor
CharH
Posts: 5
Registered: ‎12-13-2009
0 Kudos

Re: dead nook

Thanks, Gandalf!

Wordsmith
gandalf1369
Posts: 725
Registered: ‎08-13-2010
0 Kudos

Re: dead nook

 


CharH wrote:

Thanks, Gandalf!


 

You're welcome!!  Did you get your nook working??

 

**** He Who Dies With The Most Toys Wins ****
Reader 4
benjamin921
Posts: 3
Registered: ‎07-05-2010
0 Kudos

Re: dead nook

My nook is just dead. I followed the instructions above but the nook will not turn on. The battery is not the issue at all. The battery and nook are fairly new. I have v1.5 installed and it just died when I connected the nook to my laptop. I have done this many times in the past but this last time, it just locked tight.

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
0 Kudos

Re: dead nook

@benjamin921,

Please try these steps and DO NOT SKIP ANY STEPS....

This is important and pay particular attention to the bolded instructions especially removing the battery for 45 minutes as indicated on 3....

 

Use the following procedure to restore functionality to an unresponsive NOOK.

 

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

 

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

 

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

 

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

 

3)      Remove the battery from the NOOK for 45 minutes.

 

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

 

5)      After 45 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

 

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

 

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

 

 

Side Loading Software Update

 

1)      To Side load software updates, download update from B&N.com under the NOOK tab.

 

2)      Go to the FAQ and Support Tab and click the “available here,” link.

 

3)      Download the file to your desktop, ensure the file name is exactly signed_bravo_update.dat

 

4)       If not already connected, connect nook via USB to PC

 

5)      Open My Computer and drag update file “signed_bravo_update.dat” to the NOOK drive.

 

6)      Eject the NOOK by right-clicking NOOK drive and clicking Eject (disconnect Nook from USB)

 

7)      Ensure NOOK is powered off then power on nook… on the lower right hand corner of the E-Ink display a update progress percentage will countdown indicating your update is working.

 

7)      If applicable register your NOOK with appropriate information.

 

INVALID UPDATE MESSAGE

Try these steps to get NOOK fully functioning again if an error message reading  “invalid update” appears during or immediately after trying to update your NOOK with the latest software update:

 

  1. Check your computer to verify that the NOOK software update file that you just downloaded from BN.COM and saved on your computer is named  “signed_bravo_update.dat”. This name must match exactly. Please make sure that the file name has not been modified in any way and that Windows did not automatically add a “(1)” or “(2)” or some other extension or modification to the file name.
  2. Verify that the file is the correct memory size for the current V 1.5 software update, which should be 62.6MB. If the file size is anything else, you  should delete the file and download it again from BN.COM.
  3. Tap Settings on NOOK's Home menu and make sure NOOK's battery charge is at 20% or more.
  4. Connect NOOK to a computer using the USB cable that came with NOOK. A new, removable NOOK drive should show up in My Computer (Mac users will see the NOOK drive appear on the desktop or in devices). A"USB Mode" image will also be visible on the NOOK screen.
  5. Double click on the NOOK drive that appears in My Computer or on the desktop and make sure there are is no file named signed_bravo_update.dat currently on the device.  If so, delete it.
  6. Drag and drop the downloaded file from your computer onto the main directory of the NOOK drive. Do not create a new folder on the NOOK drive or add the file to an existing folder.
  7. After the file has finished fully copying to their NOOK, make sure the customer is un-mounting properly by right clicking on the NOOK drive in My Computer and selecting Eject.
  8. NOOK will recognize the file and proceed to install the update automatically.
  9. DO NOT TURN OFF YOUR NOOK during the installation process.
  10. Once installation is complete, NOOK will automatically shut-down, restart and go to the Home screen. You may also notice that the EInk display flashes a couple of times during the installation and restart; this is normal. Once on the Home screen, the installation is done. You should tap the Home icon, tap Settings and verify the software version number on the Settings screen.

 

Reader 4
benjamin921
Posts: 3
Registered: ‎07-05-2010
0 Kudos

Re: dead nook

Thanks Michael. I did the steps again and the nook is now charging again and back to life. Weird stuff but thanks again.

Contributor
CharH
Posts: 5
Registered: ‎12-13-2009
0 Kudos

Re: dead nook

Hi Gandalf,

I contacted tech support.  I was just at the point where I would be over the warranty period, but they said that it was a battery issue & were shipping me a new one, so I should be getting it any day now!  I've probably had the problem for a while -- it was just that I thought that the 1.4 update (which everyone complained about) was harsher on the battery than it actually was.

 

Thanks again!

Char

Top Kudoed Authors
User Kudos Count
323
207
177
120
114
Users Online
Currently online: 23 members 223 guests
Please welcome our newest community members: