Since 1997, you’ve been coming to to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

New User
Posts: 1
Registered: ‎04-28-2011
0 Kudos

ebook uploaded from public library - 'user not activated' message

I have a new Nook, so please know that I am a novice at this, but one of the main reasons that I selected the Nook over the Kindle was so I could borrow books from my library; which supports the Nook.. II downloaded Adobe Digital Editions, software from the library site.  I downloaded "I, Alex Cross", by James Patterson, to Adobe Digital Editions. No problem. I 'activated' my new Nook to the Adobe Digital Editions. I dragged this book and two others that I had downloaded from the internet to the device in the left panel of the screen.

When I go to my library in the Nook, the book is under documents (does that matter?), with 'unknown author' (does that matter). When I try to open the book in my Nook library, I get message 'user not activated'.  Can't open the book!

BUT, I also downloaded 2 other books, from the internet; not from the Adobe Digital Editions and I CAN open them on my Nook.  I have emailed my library asking them if this is a library issue or a 'nook' issue.  I have not heard back from them yet.
... Any suggestions would be GREATLY appreciated!!

Distinguished Scribe
Posts: 3,334
Registered: ‎09-29-2010
0 Kudos

Re: ebook uploaded from public library - 'user not activated' message

This link contains the answer to your problem.


The quick version - quoted from icebike in that thread:


Use the File Manager (Windows Explorer) to look a the nook.  You should see a directory named .adobe_digital_editions and another one named "Digital Editions".  

Delete both of these folders and everything in them from the nook.  Then look in "my documents" on the nook and delete the library book if it is there.

Then, Open ADE.  It should see the nook as a new device and offer to Authorize it again.  Go thru the authorization process (its like one click If I recall).


Then drag the library book to the nook bookshelf again.  Eject (using windows explorer as above), and open my documents on the nook, check for new content, and see if the book will open.


Top Kudoed Authors
User Kudos Count
Users Online
Currently online: 26 members 248 guests
Please welcome our newest community members: