frozen screensaver [ Edited ]

[randi37]

When I picked up my nook this evening to read, the screensaver was frozen with horizontal lines through it on the bottum half of the reading screen. The top half of the page shows what would be on the bottum half of the regular page. It's as if the whole page moved 1/2 way up, and has the screen saver with lines through it on the bottum half. When I turn it off by depressing the power for 20 seconds, everything goes off except the screensaver part still stays on. HELP! My nook is only about 4 months old.

Update - I just took my battery out, and the frozen part of the screensaver with the horizontal lines is still there with the battery out - yikes! What to do?

[icebike]

See if you can get it to power back on.

There is nothing unique about an image remaining on the nook, even with the battery out.

E-Ink needs no power to continue to display an image once it has been written to the screen.

The horizontal lines are more worrisome.  They usually indicate the display is defective, and needs replacement.

If powering it back on does not fix the problem call Customer Services for a warranty replacement.

Lines can also be caused by drop damage.

[LilGator]

This happens to mine about once or twice a month. I just have to cylcle the power a few times and it will clear the screen and work again. I just had to do this again this am.

[Michael-V]

@randi37,

 Try this...

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

3)      Remove the battery from the NOOK for 15-30 minutes.

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”