05-03-2010 05:08 PM
Have you contacted our Customer Service line at 1-800-THE-BOOK (1.800.843.2665)
I am looking into this for you also.
05-04-2010 08:50 AM
Can you give more specifics as to when it is it that you are receiving the "user not active" message? Where you reading an eBook, using the Web Browswer, in airplane mode, etc.
This way we can narrow this down for you.