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New User
Posts: 1
Registered: ‎04-24-2010
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nook frozen

my nook is frozen in the my library setting it won't turn off even.

Posts: 184
Registered: ‎02-03-2010
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Re: nook frozen

Try holding the power button down for 20 seconds, it should start back up and reboot.

"5 out of 4 people don't understand fractions"
Posts: 5,522
Kudos: 4,015
Registered: ‎03-09-2010
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Re: nook frozen

lynnvt wrote:

my nook is frozen in the my library setting it won't turn off even.

How can you tell it won't turn off? There isn't an 'on' light.


"Frozen" usually means "no power". When the nook loses power, whatever's on the screen stays on the screen.


Unless the touch-screen is lit, the only indication that a nook has power is that it responds. If it doesn't respond, it probably doesn't have power.


I suggest that you contact Customer Service at 1-800-THE-BOOK (1-800-843-2665) and ask for Digital Support. They can help walk you through getting your nook up and running again.

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