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New User
paulinarizona
Posts: 3
Registered: ‎11-07-2010
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nook locked up

Cannot do any navigation and cannot get it to power off.....any idea's?

Nallia
Posts: 4,758
Topics: 125
Kudos: 3,263
Solutions: 4
Registered: ‎02-15-2010
0 Kudos

Re: nook locked up

That only happens to me if my battery drains completely while my NOOK is asleep.  Plug it in and leave it alone for 2-3 hours.  Then see if it starts working again.

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
0 Kudos

Re: nook locked up

@paulinarizona,

Use the following procedure to restore functionality to an unresponsive NOOK.

 

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

 

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

 

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

 

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

 

3)      Remove the battery from the NOOK for 15-30 minutes.

 

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

 

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

 

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

 

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

Contributor
DFen911
Posts: 17
Registered: ‎03-18-2010
0 Kudos

Re: nook locked up

I've had this happen a couple of times. If your screen saver is on, but pushing the top button doesn't wake it up, do as the other poster suggested and plug it in for a while. Mine came back on after about an hour.

 

A side note, it's very helpful to have the Wi-Fi turned off unless you're using it to save on battery life.

Frequent Contributor
MLBerry
Posts: 165
Registered: ‎02-17-2010
0 Kudos

Re: nook locked up

I would like to have airplane mode the default setting.  In fact, I would like the Nook to automaticaly set to airplane mode after a set time of sleeping like say 30 minutes.  My practice is to have airplane mode on at all times except when I want to connect.

New User
miket97
Posts: 2
Registered: ‎11-14-2010
0 Kudos

Re: nook locked up

This fixed my problem. Unfortunately I had to go thru a few other trials and error, as I had not seen your post in time. This was just something I stumbled on. I have to be more dilegent at finding out answers here before trying a million and one things. I wish the Operating System on this thing could manage itself better...This just should not happen!!

Contributor
maxthedog
Posts: 7
Registered: ‎11-17-2010
0 Kudos

Re: nook locked up

[ Edited ]

I just received a refurbished Nook.  (My original developed a cracked button after 4 months of use).  I've had it home for 2 days.  Today I went to read at lunch and it is completely stuck on a picture of Joseph Conrad.

 

I followed the directions here - first I tried holding the power button for 20 seconds.  No luck.  Then I took the back off and took the battery out. 

 

Do Not Charge your NOOK without the Battery.

Thank You.

Your Admin.,

Michael-V

 

My other thought is the new power cord is bad, but that is what I used to charge it with in the first place.

 

I am really not happy about the prospect of sending a 2nd nook back within 2-3 days.  Any other ideas??

Inspired Contributor
withfeeling
Posts: 756
Registered: ‎11-16-2010
0 Kudos

Re: nook locked up

If the charging led next to the USB connector comes on then it is probably not the power cord.

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
0 Kudos

Re: nook locked up

@maxthedog,

Use the following procedure to restore functionality to an unresponsive NOOK.

 

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

 

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

 

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

 

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

 

3)      Remove the battery from the NOOK for 15-30 minutes.

 

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

 

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

 

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

 

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

New User
paulinarizona
Posts: 3
Registered: ‎11-07-2010
0 Kudos

Re: nook locked up

Thanks for the advice, however I spoke with Tech Support w/ Barnes and Noble and they shipped me a new Nook,,Now I do I get a screen saver?

New User
cleaver656
Posts: 2
Registered: ‎01-22-2011
0 Kudos

Re: nook locked up

I also have had my nook lock up in the sleep mode. I have been unable to get Homer to go away. It will not power off. I followed the steps removed the battery, held down the button for 45-60 seconds and lelf the Battery out for 2 hours.  I Plugged the charger in and still it has Homer on the display. Any other sugestions

Inspired Wordsmith
gstone
Posts: 1,317
Registered: ‎09-05-2010
0 Kudos

Re: nook locked up


cleaver656 wrote:

I also have had my nook lock up in the sleep mode. I have been unable to get Homer to go away. It will not power off. I followed the steps removed the battery, held down the button for 45-60 seconds and lelf the Battery out for 2 hours.  I Plugged the charger in and still it has Homer on the display. Any other sugestions


Have you checked the connection to the charger in the wall and the nook?

Yes.
Have you checked that the charger is not plugged into a wall switch that is turned off?

Yes

 

If there is a Barnes and Noble near you, take it there and ask them to try a different charger\cable. Otherwise call customer support.

New User
paulinarizona
Posts: 3
Registered: ‎11-07-2010

Re: nook locked up

I called b and N tech support...they replaced the nook

New User
cleaver656
Posts: 2
Registered: ‎01-22-2011

Re: nook locked up

After having the Nook plugged in overnight it came back to life. It appears to be working OK now.

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