Another Nook PC Sign in (1017) Issue - Any administrators paying attention?

[LynnNoE]

I called the number, and the tech gave me all the same suggestions  that are here, and they still don't work.  Now what?

[mehraaaan]

I've tried all of the reply's and still can't sign in with windows 7 !!!

p .s : please someone try these things in windows 7 service pack 1 ! maybe it will work !

[boden_sister]

I tried:  Customer Service X2  about 4 hours!

            Uninstalling

            Installing

            Re-installing

            Downloading                     NOTHING HAS WORKED AND I CAN'T GET TO ANY OF MY

            Redownloading                 BOOKS,  EVERYTIME I SIGN IN I GET THE MESSAGE:  

            Shutting Down  X6               Network error - please try again (Sign in :1017) 

            Emailed tech support X3

[blue-bell]

I'm getting the same thing started last night,

[boden_sister]

I found the solution for mine on someone else's post.  IF you have MacAfee, this is what you do:

1.Open the McAfee Security Center

2. Click "Firewall On" to locate the "settings" link

3. Click on settings

4. Click "Program Permissions"

5. Scroll down to locate the Nook program listing and click on it to select

6. Click Edit

7. Set Access level to Full

Hope it works for you    (It did for me)

[boden_sister]

(sign in:1017 Problem)  If you have McAfee, here's the answer:

1.Open the McAfee Security Center

2. Click "Firewall On" to locate the "settings" link

3. Click on settings

4. Click "Program Permissions"

5. Scroll down to locate the Nook program listing and click on it to select

6. Click Edit

7. Set Access level to Full

It worked for me...Thank you for whoever found the answer and posted this previously.

[sbcSC]

This solution solved our problem.  I hope B&N is keeping tracking of how folks are solving the problems because right now their help desk needs to expand its knowledgebase.  I hope the product and support improves over time.

[CowboyDiplomacy]

Dear B&N,

I have the same error when I try to log in and when I try to download a book:

"We've enountered a network error - please try again. (Download:1017)"

Here is the detailed error report from Windows:

Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: BNDReader.exe
P2: 2.5.3.4630
P3: 4d52caa9
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:

Attached files:

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: e399a6e9-9947-11e0-ab25-080027007c45
Report Status: 1

Windows 7 Home Premium SP1 64 Bit (Version 3.1.7601)

Symantec Norton 360 anti-virus/firewall

I am tearing the Nook PC software apart in Linux right now using Hexedit through a Virtual Windows 7 PC on VirtualBox.  Weirdly enough, it runs fine in Wine for Ubuntu 11.04.  Please tell your programers they need to learn how to properly code there software to use Windows' COM infastructure.  Also, they need to learn proper memory management to avoid software hanging.  The way it is now, it's re-writing data in memory for a different use before the subroutines can properly initialize and start looking for the then-overwritten data, causing the program to become unresponsive on Windows 7 SP1.  What language are they using?  Some flavor of C hopefully?  In addition, if Barnes and Noble decides to forfeit the idea of corporate resposibility and offer proper tech support, and rely on the community, you MUST make the B&N software open source.  Just an idea.  Feel free to e-mail me.

[YikesAW]

I kept getting the error as well and when I updated my date and time to the correct settings everything worked great. Good luck!

[Bailbondbeverly]

did you ever get an answer? I n eed help