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New User
Sarsmi
Posts: 7
Registered: ‎05-03-2013
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Cannot get past MyNOOK Setup, using windows XP

I click on it, it takes me to a webpage, theres only one option available for download, it is the MyNOOKSetup.dmg.zip file. Isn't dmg for macs? I can't open this in any case, I downloaded windows media player 11 because i read in the FAQ that might be a problem, but I can't open it with that or explorer. What do I need to do now?

BN_AlexG
Posts: 473
Topics: 68
Kudos: 519
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Registered: ‎09-19-2011
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Re: Cannot get past MyNOOK Setup, using windows XP

Have you ever connected a NOOK to that computer previously? Color/Tablet, etc?

If so, you may have to do some searching within these forums or the web to help clear your drivers before updating them again.

Hope this helps.

- Alex
Click the Laurel leaf to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
New User
Sarsmi
Posts: 7
Registered: ‎05-03-2013
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Re: Cannot get past MyNOOK Setup, using windows XP

I haven't, I'll search the forums, thanks.

New User
Sarsmi
Posts: 7
Registered: ‎05-03-2013
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Re: Cannot get past MyNOOK Setup, using windows XP

Ok here is the link I get when I click on MyNOOK Setup.html:

 

http://www.NOOK.com/MyNOOKSetup.

 

This makes me download a .dmg file. Apparently those are only for Macs, I just need a linkt to download a setup file for XP.

 

 

New User
Sarsmi
Posts: 7
Registered: ‎05-03-2013
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Re: Cannot get past MyNOOK Setup, using windows XP

Is there an email for their support staff? I can't find one, just a chat option.

New User
Sarsmi
Posts: 7
Registered: ‎05-03-2013
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Re: Cannot get past MyNOOK Setup, using windows XP

Ok I think I found the right email, that was way more difficult than it should have been heh. Uh if anyone has any ideas though I would appreciate them. I'm really confused why this is so hard, why would the setup file only be good for macs? I can't imagine they dont have a windows option.

Distinguished Correspondent
jamartMF
Posts: 178
Registered: ‎11-24-2010
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Re: Cannot get past MyNOOK Setup, using windows XP

There is a file for windows. Go to suport page for nook hd+ at the side click on software upgrades and follow instructions. Good luck.
Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: Cannot get past MyNOOK Setup, using windows XP

Do you have HD or HD+.

 

What software version are you on?

BN_AlexG
Posts: 473
Topics: 68
Kudos: 519
Solutions: 41
Registered: ‎09-19-2011
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Re: Cannot get past MyNOOK Setup, using windows XP

Hi Sarsmi,

Sorry for the trouble you've had. We'll also be rolling out OTA updates shortly. You can force the OTA by doing the following:

Tap Settings > Device Information > Software Version . Check for updates

Hope this helps!

- Alex
Click the Laurel leaf to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
New User
Sarsmi
Posts: 7
Registered: ‎05-03-2013

Re: Cannot get past MyNOOK Setup, using windows XP

I have HD, I unplugged the cable from the computer and plugged it back in and now have an internal storage folder. Progress! Right now i'm trying to follow their directions for the software update. Very excited that something new is happening now. :smileyhappy:

New User
Sarsmi
Posts: 7
Registered: ‎05-03-2013
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Re: Cannot get past MyNOOK Setup, using windows XP

Ok think it is all figured out. Thank you everyone for your help. :smileyhappy:

New User
virgle
Posts: 1
Registered: ‎01-05-2014
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Re: Cannot get past MyNOOK Setup, using windows XP

What did you find? is it fixed?
New User
Ajemm
Posts: 1
Registered: ‎02-12-2014
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Re: Cannot get past MyNOOK Setup, using windows XP

My Nook is updated, and I still can't add books or movies I have fom my computer onto it. Please, someone update this... I have windows XP