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jtww
Posts: 4
Registered: ‎05-07-2013
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NO Customer Service for Nook HD

Have had a problem with my apps since the upgrade to 2.1 . Have tried to get help through Customer Service but they have no idea how to help me. Guess I should have bought an I-pad, at least they pretend to care.......

Inspired Scribe
Doreenpv
Posts: 1,872
Registered: ‎11-15-2010
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Re: NO Customer Service for Nook HD

If you are close to a store, I am sure their nook rep will be glad to figure out what is going on.

 

Inspired Bibliophile
compulsivereaderTX
Posts: 1,119
Registered: ‎01-09-2010
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Re: NO Customer Service for Nook HD

generally, these forums can be very helpful but you have to ask for help or we don't know you need it.

Contributor
ejohnson53
Posts: 19
Registered: ‎05-04-2013
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Re: NO Customer Service for Nook HD

Tries the chat thing and they just disconnected as soon as I posted my problems with the update. Not a good way to do business.

 

New User
clxr66
Posts: 4
Registered: ‎05-07-2013
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Re: NO Customer Service for Nook HD

just got disconnected from chat while typing my question after waiting 8 minutes for the chat person to incorrectly paraphrase my first question. Very sad customer service
Inspired Bibliophile
compulsivereaderTX
Posts: 1,119
Registered: ‎01-09-2010
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Re: NO Customer Service for Nook HD

as I already stated...ask your question HERE and you might get answers. There are many of us that may have found solutions to your issues..but we don't read minds. You have to tell us specifically what the issue is and if we can help, we will.

Frequent Contributor
Claimdude
Posts: 62
Registered: ‎06-23-2011
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Re: NO Customer Service for Nook HD

jtww,

 

Take a valium or something. I have had very good service from B&N customer service in the past as have others. The folks here on this forum are EXTREMELY helpful and don't get paid a penny. Oddly enough though they can help with HD+ problems they don't read minds so state your problems and see if someone here can help OR, sell your HD and get an iPad for about $300 more. Then life will be grand for you and us cause you won't be whining here. Hmmmmmm, not a hard decision for me.

 

BTW, I lost my scrapbooks with the update but frankly the update added so much additional functionality I haven't even mentioned the scrapbook issue in the forum before now.

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: NO Customer Service for Nook HD

Seriously.

 

If you write down what your problem is then you might get help.

 

If you don't say what your problem is then no one can help.

 

Writing something general and vague like 'my apps aren't available' doesn't help. More details.