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New User
Primm
Posts: 1
Registered: ‎05-24-2013
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Screen loads/stalls at 99% and won't open to my main page

Ugh, this morning I attempted to turn on my Nook HD+. It loaded but seemed to be frozen so I restarted it. It began loading as usual and then stopped at 99%. It will  not move on and I can't get into it to solve any issue it may have. It had been working normally up until now. Any suggestions/help would be GREATLY appreciated ^^

New User
Danni1972
Posts: 1
Registered: ‎05-25-2013
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Re: Screen loads/stalls at 99% and won't open to my main page

I had the same thing happen this week. I used it last weekend and it worked fine, now it won't work. tried charging it, depleting it and charging again. No use. Would love to know what to do since I cant get past the grey 99% screen in order to update or do anything

Inspired Correspondent
bugeek
Posts: 98
Registered: ‎02-06-2011

Re: Screen loads/stalls at 99% and won't open to my main page

Try a hard reset using the nook button and the power while it's unplugged? 

 

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: Screen loads/stalls at 99% and won't open to my main page

Yes, that shoudl work for some people.

 

Lots of people are getting this issue. Not sure why.

 

What has worked for some people is what bugeek said:

 

Press and hold 'n' button and power button for 30 seconds.

 

Note: Please try this and not a complete reset (7 times power button for 20 seconds).

New User
ginger2424
Posts: 1
Registered: ‎07-02-2013
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Re: Screen loads/stalls at 99% and won't open to my main page

I had the same thing happen today. Spent all day working on it. Finally called google play support and they walked me though how to clean out the data and reinstall the games. Now, I am having a problem getting the games to finish reloading.. Not sure if it is still a problem with the nook or the google play apps.