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Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Top 10 Nook HD and HD+ Issues + Workarounds

[ Edited ]

Please Note: This is just a list of the most common issues. The aim is to have the workarounds/solutions in ONE THREAD so that it's easy for new HD and HD+ owners to find.

 

I'll add Issues and solutions one by one.

 

PLEASE FEEL FREE TO ADD ISSUES and SOLUTIONS.

PLEASE DO NOT add anything about breaking DRM and rooting as otherwise this thread will get removed.

 

First Issue: How to transfer Library Books and Books bought from other stores that support ePub to Nook HD and HD+.

 

First Solution (via Jeremy (Jeremy)): (If solution works for you please thank him at the thread linked to below the solution).

 

*****

If you have had problems getting to see your HD/HD+ so that you can transfer your public library books, do not dispair.  Here is one solution:

 

1) Activate your ADE acct on your HD/HD+.  [Settings>Account Setting>ADE]

2) Dowload book from public library to ADE on PC.

3) Connect HD/HD+

4) On PC, Open Explorer>Libraries>Documents>My Digital Editions

 

     ALTERNATELY:Computer>Local disc C>Users>Name>My Documents>My Digial Editions

 

5) Select book

6) Drag and drop or "Copy to folder". I selected My Files>Books on the HD

7) Disconnect HD. Open My Files>Books. Find book. Press and hold, and Add to Home.

 

Peace,

Jeremy

*****

 

Thread if you want more details: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Getting-ADE-to-work-on-HD-HD/td-p/1423134/...

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Top 10 Nook HD and HD+ Issues + Workarounds

Issue #2: Shelves disappear.

 

Solution: Use Good Reads or Calibre.

 

Solution courtesy CompulsiveReader:  Shelving solution using Calibre.

 

http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/My-shelving-solution/m-p/1422506#U1422506

 

The first post has all the details on how to use Calibre.

 

Related: How to Access your Calibre Library from HD and HD+ via WiFi: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Accessing-Your-Calibre-library-from-you-HD...

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Top 10 Nook HD and HD+ Issues + Workarounds

Issue #3: Email App Not Working

 

Workaround #1 (courtesy forum users) : Use the free K9 Email App - http://www.barnesandnoble.com/w/k9-for-nook-brandroidorg/1112775274?ean=2940043920553

 

Workaround #2 (courtesy sgsmith23) :

 

Have you set up a child profile on your device? I kept having the same issue you are having until I deleted the child profile I had created. And it's not a problem with my physical device.

 

Thread for discussion about these problems: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/E-mail-app-buggy/m-p/1423330#M1950

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Top 10 Nook HD and HD+ Issues + Workarounds

[ Edited ]

Issue #4: Mac can't see HD+. PC can't see HD+.

 

 

***** For Mac

 

Workaround #1:

 

This thread has some good solutions - http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/MyNOOK-amp-Mac-OS-X-file-transfer-troubles...

 

 

One of them is this (courtesy AskTheDust) :

 

relating to earlier poster MTP isn't natively supported by Mac

 

but free download

 

http://www.android.com/filetransfer/

 

quick install and now it works likes it is supposed to on 10.6.8

 

using the Android File Transfer App that is.

 

***** Workaround #2 for Mac:

Workaround 2: Go to Settings.

 

Then Storage Management. Then click on 'USB Connectivity'. Then switch from MTP to PTP and see if that works.

 

***** Workaround #3 for Mac:

 

Use Dropbox. http://www.barnesandnoble.com/w/dropbox-dropbox-inc/1106820817?ean=2940043861405

 

And www.dropbox.com.

 

***** FOR PC

 

***** For PC

 

 

Workaround #1:

Restart Nook and restart PC. Try this with Nook plugged in.

 

Also see this thread: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/NOOK-HD-not-recognised-on-my-PC/m-p/142261...

 

Workaround 2: Go to Settings.

 

Then Storage Management. Then click on 'USB Connectivity'. Then switch from MTP to PTP and see if that works.

 

Workaround #3:

Use Dropbox. http://www.barnesandnoble.com/w/dropbox-dropbox-inc/1106820817?ean=2940043861405

 

And www.dropbox.com.

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Top 10 Nook HD and HD+ Issues + Workarounds

Issue #5: Flash doesn't work.

 

You'll have to do the following:

 

1) Set Desktop Browser Mode in Browser Settings.

 

Settings > Applications > Browser > Advanced > Desktop Mode. Check that.

 

2) Navigate to any site that uses Flash. Click on the box where Flash should be.

 

3) Let it take you to site to install Flash.

 

That should work if you're lucky.

 

***** Here is Jeremy's solution for what worked for him:

 

I got it as a "plug-in."  I went to a tv website (cbs.com, I think) and tried to play a video.  It told me I needed a Flash Player upgrade, and offered me a link.  I clicked on that, opened a new tab, and it asked me some setting preferences and then seemed to freeze.   I waited with no results, closed the tab, closed the browser.  Reopened the browser and tried it again and the video played.  In my apps, I have one labeled as "plug-in."  Seems to work.

 

***** Here is compulsive reader's solution

 

I went right to the adobe site and downloaded the flash app from them and installed in on my HD+. It didn't want to work right away so I rebooted and tried again and now i have it.

 

***** Here is NookLoverRJ's steps

 

I got flash on mine. Make sure your stock browser is set for full website. Go to a video that requires flash. It will prompt you to shop or go to browse. Choose shop and download app. Mine works now.

 

*****

 

 

If not, try these same steps with one of these three browsers:

 

a) Puffin - http://www.barnesandnoble.com/w/puffin-web-browser-free-cloudmosa-inc/1108148934?ean=2940043877833

 

b) Dolphin - http://www.barnesandnoble.com/w/dolphin-browser-mobotap-inc/1112438665?ean=2940043876461

 

c) Maxthon - http://www.barnesandnoble.com/w/maxthon-web-browser-for-nook-maxthon/1109557078?ean=2940043889133

 

One of these three should work.

 

If not, then try solutions at this thread: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Flash-misery-and-app-store-absences/td-p/1...

 

and on this thread: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/NOOK-HD-not-recognised-on-my-PC/m-p/142261...

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

Issue #6: Router WiFi Issues. Nook not getting WiFi or getting low speeds.

 

Solution: There is no known comprehensive solution that works for all or most people.

 

Please see this thread: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Nook-HD-Wi-Fi-Issue-Router-throttling-down...

 

There are a few things to try

 

1) Make sure that you are not using Mixed Mode for the wireless band. Try with 2.4 GHz.

 

2) Make sure you are using b or g and not n. Some people had problems with n.

 

3) restart your router.

 

4) restart your Nook.

 

5) go to WiFi, 'forget' the connection, and then enter it again.

 

6) Go to 192.168.1.1 or whatever you router IP is and change settings there to tweak.

 

Router IP: http://compnetworking.about.com/od/workingwithipaddresses/f/getrouteripaddr.htm

 

If someone has a better solution, please add it. Same for any of the earlier issues.

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

Issue #7 - Facebook doesn't work.

 

Firstly, see the list above of Browsers. Does it not work on any of them?

 

Secondly, Facebook made some changes to its website in second week of December that broke things for lots of people. For some they can't see photos, some can't comment, and others can't use site.

 

Use - http://m.facebook.com/

 

This is the mobile version of the site.

 

No one here can change Facebook's website. So please don't reply saying 'I want the old site back'. You should contact Facebook directly for that.

 

The mobile site works so use that - http://m.facebook.com/

Inspired Bibliophile
compulsivereaderTX
Posts: 1,119
Registered: ‎01-09-2010
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

Thank you 5ivedom. I'm going to be refering back to it when if I run into any of these problems. Nice job!

Inspired Correspondent
mrskooshie
Posts: 132
Registered: ‎01-14-2012

Re: Top 10 Nook HD and HD+ Issues + Workarounds

I don't know if anyone else has mentioned that you can just download the Overdrive app for library books and DRM free books. Works great and no need to plug into your computer.
mrskooshie
Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

[ Edited ]

Thanks MrsKooshie.

 

It turns out that earlier posts can't be updated now. Strange.

 

Anyways, here are the pros and cons.

 

Overdrive Pros - Easy to Use, No having to do PC transfers, has a true night mode, available for other platforms too.

 

Overdrive App link  - http://www.barnesandnoble.com/w/overdrive-media-console-overdrive-inc/1113021293?ean=2940043354334

 

Overdrive Cons - Doesn't have an in-built dictionary. You might like the native reader on the Nook more.

 

So, for library books, Overdrive is a great option.

Inspired Bibliophile
compulsivereaderTX
Posts: 1,119
Registered: ‎01-09-2010
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

I didn't like that my ebooks didn't show up in my main library with OD. They weren't library books, just drm'd books from Kobo, etc. I did NOT like that. I DO however use Overdrive for my library ebooks and audiobooks. Calibre keeps my non library drm books out of OD for me where I can find them easier.

Contributor
rw5373
Posts: 22
Registered: ‎12-11-2012
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

Its a bit disingenuous not to mention that for many of these "solutions" -particularly those relating to flash or requiring alternative apps - that UK nook users are out of luck - the UK app store is a pale shadow of what is available in the US. Particularly since the differences between UK and US is discussed in many of the forums the solutions have been summarised from.
Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011

Re: Top 10 Nook HD and HD+ Issues + Workarounds

rw5373,

 

we've had perhaps a grand total of 5 or 10 UK users on the forum so far. Correct me If I'm wrong.

 

There is nothing 'disingenuous'. How can anyone posting here suddenly shift their thinking from 3 years of US only to suddenly start thinking US and UK.

 

That's all it is. We don't want to ignore you or trick you. Just give people some time to get used to the new reality of there being UK owners too.

 

Finally, we're just trying to help. We can't do ANYTHING about the problems UK Nook owners are having until we first sort out issues we are running into. If it helps you - great. If it doesn't - feel free to write down what works for you.

 

Please don't make this a forum about anything other than providing solutions. Everyone here is trying to help other people. If any of us had a 'Fix Everything for Everybody' button we would use it.

 

*****

 

I've been on the forums for over a year. UK owners have been present for the last 2 weeks. Yes, it might seem to you like you've been here forever but it's just a few weeks.

 

Give everyone time.

Inspired Bibliophile
compulsivereaderTX
Posts: 1,119
Registered: ‎01-09-2010

Re: Top 10 Nook HD and HD+ Issues + Workarounds

To add to the Shelving workaround, there is a Goodreads plug in available for calibre, With the Goodreads plug in selected, you can add books to your shelves from Calibre and then sync them to your Goodreads acct. Then the shelves are available on the Goodreads app on the Nook device. I like that you can add books to a shelf in bulk.

 

Ex: In Calibre, open the tag for Fantasy, select all the books listed and add them to a shelf at once. Or author or series, whatever is easiest. Then sync to Goodreads and everything is there for your app to show.

 

I haven't done a lot on this yet, just played around a bit, so I can't say how it translates as a comprehensive library system on the device yet..but throwing it out there for those who don't like the previous solutions offered, but might find this one easier to do and use.

 

Inspired Correspondent
mrskooshie
Posts: 132
Registered: ‎01-14-2012
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

Hmm, I use Calibre I will need to look into the Goodreads I will need to check out that plug in. Thanks for the tip :-)
mrskooshie
Inspired Bibliophile
compulsivereaderTX
Posts: 1,119
Registered: ‎01-09-2010

Re: Top 10 Nook HD and HD+ Issues + Workarounds

just bumping it up for the new folks to the board

Wordsmith
AlbionRose
Posts: 364
Registered: ‎12-04-2012

Re: Top 10 Nook HD and HD+ Issues + Workarounds

Ghost SD card files in media players


Ghost picture, song and video files can appear in the built in Gallery and Music Player apps. These are duplicate copies of songs, pictures and videos stored on an SD card that won't play. 

Music - if you tap on a ghost, the device skips to the first music file it can play in that album or 'sorry the player does not support this type of audio file' message if whole album is ghost;

Photo - Gallery shows two or three thumbs of the same photos and blank spaces - you may only see a scattering of pictures interspersed with blank spaces rather than the more usual solid grid of thumbnails. When you click onto a photo to view in full screen, the bar at the bottom of the device shows gaps in the thumbs available for viewing and if you swipe the screen to move to the next photo you get 'Thumbnail not available' message on black screen for the ghosts

Video - Seems to be an 'unsupported' message that comes up when you click on the ghost.

 

I have a call in to 3rd line CS support about this - first line and their managers didn't know what was updated in 2.0.5 - and will add what they say to my own findings:

 

Getting rid of ghosts

 

Nuclear option is to erase and deregister the device.

It works, but it is a pain as you lose passwords, bookmarks and any sideloaded files - so make sure you have copies of all login names, passwords and back up copy files on your pc before you do it. 

Turn device off, take card out, turn device back on, go to settings cog>Device Information>Erase & Deregister Device.

Re-attach to wifi & re-register.

I have then just inserted the SD card, which is read by the device and my files appear only once in the gallery and music player.

 

Laborious option is to delete the files individually.

This worked for ghost music files:

Open music player

Open Album and you will see multiple copies of songs listed

tap on first song to play and watch like a hawk to see which song it actually plays (highlighted in blue)

The ones above that are ghosts to be deleted.

The song highlighted in blue that plays is the version you want to keep.

In my case, the song I wanted to keep was always the last copy of that song listed. This meant that for a block of identical songs, I could delete all but the last in the list.

To delete, tap and hold on a song title.

You get a menu offering Play, Add to Playlist, Delete, Search

Tap Delete

You get a warning that this will permanently delete the song from USB storage (but for ghosts it won't)

Tap ok

I then did a quick check of the album to make sure I had good copies of all the songs.

The ghosts stay deleted and do not reappear when the device is shut down.

(unless the device fails to recognise the sd card when started up again....but that's another story!)

 

This method didn't seem to work for me with photo files, but I may have given up too soon! I ended up with 1,900 odd copies of my 260 photos and I was deleting the multiples that I could see but couldn't delete the blank spaces. It may have been that if I kept deleting what I could see and powering the device down and up and repeating I may have cleared the lot. 

 

Not sure about Video files, as I focussed on photo and music files. Maybe someone who has been 'exploring' the video file issues could chip in :smileyhappy:

 

Wordsmith
AlbionRose
Posts: 364
Registered: ‎12-04-2012
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

[ Edited ]

SD card Ghost issue - Advanced Debugging

I also posted a couple of weeks ago that putting the device into advanced debug mode and removing the sd without unmounting it, rebooting the machine, replacing the sd and rebooting the machine seemed to kind of work. It was very hit or miss, and I suddenly took fright after reading on XDA how delicate sd cards were. (Am I wrong here? I read that if card is corrupted each reformat takes a year off their short life?)

But to get the device into advanced debug mode:

settings cog>All settings>Device Information

Press volume up button to full on and hold (it will bleep)

Tap the screen between the word 'Settings' and the blue volume bar

Diagnostic info screen comes up

Diagnostic info>Debug and Diagnostics> Advanced Debugging> check the box

This seemed to help, and sends activity reports via wifi which may get the techies working on it sooner.

Wordsmith
AlbionRose
Posts: 364
Registered: ‎12-04-2012
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

Avoiding Ghost files in the first place

 

Until resolved by future update, keep all files in device memory

Roustabout mentioned this one - until the sd card is more stable keep files on the device only and do not use the sd card for file storage.

There was also an issue with 2.0.4 version of the software secretly corrupting files written via the device onto the sd card - not sure if this issue applies to 2.0.5 as well. Dragging files from pc to sd via card reader should prevent this problem.

I only have a 16GB device and 20GB of music, so putting all files onto device wasn't ideal for me.

I settled on keeping the photo files, which I can't deghost by deleting, on the devices internal memory and music and video files, which I can deghost by deleting, on the sd card.

 

Do not turn device on & access music player/ gallery if sd card removed temporarily

I have been removing my sd card from the device after powering down and adding files via card reader from my pc.

If you do this, keep the device switched off until you replace the sd card complete with new files and THEN switch the device back on.  No ghosts and the new files show up ok.

 

On one occasion I powered up the device and looked at the gallery to see which videos I had put onto the device's internal memory, checked the media player to see if albums and songs appeared to still be in place in spite of the sd card being removed (they were), powered down, put SD card back, powered up & voila ghosts.

 

Avoid other known triggers

I have also created ghosts by:

- Trying to create a play list, though it may well be that I had tried to include a music file that had been corrupted during the 'write to sd via usb and device on 2.0.4' process;

- Accidently copying a zip file to sd via device usb;

- Swapping SD cards over with different file heirachies, even though I powered down before removing sd's;

- Deleting a bunch of non ghost files and leaving ghosts in my music player.

So carefully avoiding this lot now!

 

 

 

Contributor
karateka
Posts: 10
Registered: ‎12-10-2012
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Re: Top 10 Nook HD and HD+ Issues + Workarounds

Thank you mrskooshie, I wonder if you know why overdrive would tell me I need to authorize my nook with ADE when I have already done that? t didn't give me an option to enter my ID again, just to get an ID. Tried restarting the nook...no dice. Do I need to reinstall the app?