1) When I open a book on my computer, its page size is different than when I read a book on the nook, an iPad, or my phone. Each device though only checks the page number from the previous device, and jmping to most recent page on the next device goes to a significantly different area. It would be good to correctly offset pages
2) As I purchase more and more books they tend to run over each other and it becomes hard to sort them all (unless I remember the specific title I am searching for). A user-driven category system (that correctly maps to different devices) would make it much easier to sort my books (technology, fantasy, humor, etc)
3) It took a very long time and google searches to find a place where I could leave feedback - not the case for apple, amazon, etc. I want to support this product and, even if you don't have time to read all the feedback, it would make users feel more involved if they even think someone is reading their comments. Please add a clear and visible 'Provide Feedback' and 'Report Problem' button in each device
4) Naturally B&N carries some publishers, Amazon others, and so on. Instead of having to guess what we will purchase, you could create an (easily accessible) area fo us to leave requests for which books we wish we could read on the Nook. Have us put in the ISBN of the specific books so you don't have to guess at what title we are talking about. Then you could just set an automated system continually monitor that and your business team will get clear feedback and cost-benefit analysis
5) I love Amazon for a lot of things, but I love B&N for books over Amazon. First because you do not censor books as Amazon has done twice in the past, but more importantly because you have physical book stores. I like going into a store, browsing through books, drining a coffee, and if I like the book then purchasing it - for my nook. My bookshelves are simply too full for more physical books. Why not take advantage of that to let the nook (or my phone, iPad, Android tablet) scan the bar code on the back of the book to quickly see if an ebook is available? The technology is out there and available from a number of free aps, impulse purchases would be more common, and you would gain suggestive feedback (if GPS or local network is enabled) which purchases are made as a result of seeing something in a B&N bookstore vs. other means. I'm sure marketing could come up with a ton of info they would love as a result
6) Since the main call to fame for the Nook is the presence of physical stores, you may consider closer tie-ins between the Nook and the physical stores. Eg. checking store's inventory for physcal copies of a book a user may want to browse, scaning a book in a store for suggestions of other books in the store to look at / find out which the 1st book in a series is, scan in purchased physical book barcodes to get reminders of what you already have / when a new book in a watched series is released, maybe on the splash screen showing when something interesting is happening at the nearby physical stores (author visits, group meetings) etc. Stuff to bring the two experiences together and promote both as a result. The Nook won't compete with the iPad and Android tablets, don't try that as the primary concern, focus on what the Nook already is best at and don't forget most of the time we will use non-nook devices (because my phone is always in my pocket, my computer has a giant screen, and so on)
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