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The shopping experience for nook books is very tedious with regards to the review system.  There are literally hundreds of spam reviews that make the customer rating system highly inaccurate.  I have three suggestions:

 

1.  Don't allow for reviews to post right away.  Have there be a 24-48 hour delay.

 

2.  Label a review with a "verified purchase" title if the reviewer has purchased the nook book AND allow to sort ratings by verified purchases.

 

3. Reviews must be approved before being posted.

 

Reporting the spam reviews doesn't seem to remove them.  I open up the shop window on my nook with the intent to make purchases, but I usually don't end up purchasing anything.  Many times I simply close the shop window because it's too much of a hassel to try to find legitimate reviews.  I realize I have the option of going to a competitor site and read reviews there, but if I have to continuously do that, then the convenient thing for me (or anyone) to do would be to stop making them the middle man and instead purchase from them because I'm already at their site.  I would prefer to continue purchasing from Barnes and Noble.

 

Barnes and Noble staff please take into serious consideration these suggestions.  Thank you for your time.

Categories: Service and Support

I think it would be fantastic if the nook library had a system, like a shelf, with a list of books that you have already read. It gets pretty frustrating for an avid reader, like me, to have to constantly weed out the books I’ve read. A separate tab in my library would be awesome, and if I wanted to re-read any of them- it won’t be a problem because they are all organized!!

I wish Barnes & Noble had something similar to Amazon's BookMatch.  Essentially a service where if you buy the physical book from B&N you can get the Nook Book version for free, 1, 2, or 3 dollars depending on the book.  Basically the book version of digital copy movies.

Most alphabetizing by title ignores "a" and "the."  B & N's unconventional use of "A" and "The" when alphabetizing titles makes books difficult to find.  First I have to look at the overall list, then look at all the titles beginning with "A" and then all the titles beginning with "The."  Is there a reason the convention is nor followed?  Can we get it changed?

Categories: Service and Support

Flagging Books that have already been read

Status: New Idea

I may have missed a post on this, but I would really like to know how to flag books that I've already read. (Or have the ability to do so added.) I recently switched from the Nook Color to Nook HD+ and have had to redownload my books. I'm not sure which ones I have read now and usually have to wait until I open to know for sure.

I have a first generation Nook. I always download my books at time of purchase. I had to unregister and re register my Nook due to an issue. I have over 400 books and am now expected to download each book individually. You can not tell which books have been downloaded and which have not without clicking on the book. There needs to be a. Download all function or some indication that a book needs to be downloaded without clicking on it. If it has been downloaded and you click on it, it opens the book , and moves the book to page 1 of my library, thus you lose your place as to where you were in the download process. If this is not possible , then there should be a way of contacting customer support and customer support can then force a download all. It was extremely aggravating to be on a cruise without internet access and discover books that I wanted to read had not been downloaded due to the unregister/ re register process necessitated by an issue that customer service told me to do. I feel that I have been abandoned when first edition nook owners are told to refer to the website for help when you call in. There has not been a software update in years. We paid $269 for our Nooks and deserve more support than we are getting. Please help us.
Categories: Service and Support

Tie Magazine Subscriptions back to Publishers

Status: Under Review

Example: Taunton Press publishes Fine Cooking magazine. Fine Cooking has a website with features that are provided to subscribers. HOWEVER, they have no record of my subscription, therefore, I am not treated as a subscriber. When will Barnes and Noble, share the information (after asking of course) to provide them my subscription so I can also have the same features as a regular subscriber? NO OTHER PLATFORM has this issue, but Nook. 

Nook Library - series organization

Status: New Idea

I have a lot (300+) books on my NOOK Simple Touch with GlowLight

 

I want to read series in the correct order but the titles do not always include what number the book is in the series.

 

Romance books need to be ordered by Author and series by author.

 

WHEN will this be added? It is REALLY annoying to have to keep going back to my library on the web to figure out which book to read next in the series!!!! :smileyfrustrated:

Tot education game apps mixed in with reference apps that grownups would use. Okay if there's only a couple pages of apps, but it's a nightmare wading through it all trying to browse for what might work for me. Like looking for a needle in a haystack. Can we get more sub categories to help us out here? Would save on batteries and TIME if we weren't spending three to four times as long looking for what we might need. I tend to just give up after a while. Separate GAMES from apps with specific functions.

The greatest joy is sharing a new series with someone.  It would be great it you could bundle a new nook with a collection of titles.  Such as a fantasy, romance, non-fiction, etc... collection.  Users can select from any in that genre up to a limited number of titles, depending on price point. 

 

Since the unit has to be registered first, I would reimagine the gift card so that the customer can pre-load the gift card with the purchases.  The gift card would be encoded with the collection and then activated online where the verified purchases will then be automatically loaded to the user's library.

 


There are some infrastructure tweaks this would obviously require, but this is something that isn't offered anywhere else and for serious readers, it would be an awesome way to "gift" books to a nook.

Categories: Service and Support

Barnes and Noble / Nook now has the backing of Microsoft and some of the biggest publishers in the world. This means they have the ability to push the publishers in the inevitable direction that music has already gone -- with the elimination of DRM (Digital Restrictions Management).  Its high time to do away with DRM.  There are so many ludicrous things about DRM - let me tell you about just one ridiculous situation that came up tonight. 

 

Tonight I bought a gift NookBook for my mother in law.  Except for some reason it never got to her.  Suffice it to say that it was a technical snafu and it ended up in my account instead of hers.  But when I called to ask to have them transfer it to her account the "customer service rep." actually said that they didn't have a way to do that!!!  Can you  believe that??? They actually suggested I buy it as a gift a second time to "solve" the problem!!!  In other words they made an insulting suggestion instead of offering some kind of solution.  Yeah, I'm going to give more money to you to buy the book (that I don't want for myself -- its for her not me) because your company isn't competent enough to offer real customer service?!?!?

 

What a joke DRM is.  If it weren't for DRM I would just move it myself, problem solved.  When I buy a physical book I can gift it to whoever I want.  I don't need some special key to remove the lock on the book or to give me the ability to actually read the book.  We have the right to do with our possessions and to share them as we please.  DRM is unethical.

I have a first generation Nook. I always download my books at time of purchase. I had to unregister and re register my Nook due to an issue. I have over 400 books and am now expected to download each book individually. You can not tell which books have been downloaded and which have not without clicking on the book. There needs to be a. Download all function or some indication that a book needs to be downloaded without clicking on it. If it has been downloaded and you click on it, it opens the book , and moves the book to page 1 of my library, thus you lose your place as to where you were in the download process. If this is not possible , then there should be a way of contacting customer support and customer support can then force a download all. It was extremely aggravating to be on a cruise without internet access and discover books that I wanted to read had not been downloaded due to the unregister/ re register process necessitated by an issue that customer service told me to do. I feel that I have been abandoned when first edition nook owners are told to refer to the website for help when you call in. There has not been a software update in years. We paid $269 for our Nooks and deserve more support than we are getting. Please help us.
Categories: Service and Support

Will you be updating the featured favorite in the Nook store section called "picked just for you?"  Far From Heaven has been up there for a while and it would be nice to see other suggestions.

 

Thanks!

Categories: Service and Support

I have the Nook Simple Touch and after just a few pages of looking at books, I get the "more" selector.  Why is this?  It would seem obvious since I select the down arrow to get to the next page of items that yes, I do want to see more.  Can you please fix this in the next update?  It's very annoying.

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Allow Nook Trade Ins

Status: Acknowledged

Subject line sys it all.

 

Yes, it seems like they discontinued a piece of hardware and replaced it with something else in the blink of an eye. Now that they are out of the hardware business perhap we could trade in the many perfectly good Nooks we purchased -on whatever the latest hardware is that they are selling.

 

These trade-in Nooks could be reconditioned and re-sold.

 

Just my nickel.

 

Thanks fore reading.

Categories: Service and Support
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"Remove From Device" is not the same as Archive and does not serve the same function.  When I wish to archive a book I want it to disappear from my active library but be recoverable later.

 

Having to go to the website to archive a book should not be necessary.  A fully functional Nook app should allow for all library management functions, one of which is archiving.  Somebody must have made a deliberate decision to not include an archive option on this device, which makes no sense at all.  Do you people never, ever actually communicate with your users and ask how they use devices?

 

http://bookclubs.barnesandnoble.com/t5/NOOK-Tablet-Support/Samsung-Galaxy-Tab-4-Nook-How-to-archive-books/m-p/1530539

 

Edit:  Thanks to NookGardener, I'm informed that the option is there, but hidden, accessible through the undocumented trick of holding the volume-up and pressing on the book cover simultaneously.

 

Unhide it.

Categories: Service and Support
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I would like to be able to FLAG the book in some way on the outside (ie "pre-order", "new", etc). Then I wouldn't have to assign a book to a "tab" as suggested above. What happens if you don't finish the book? I would like to be able to have my own custom "flags" (ie Outlook) that would be visible from my libray in any sort option and they're specific to the way I want to "categorize" my books.

 

I added this to another post but it was suggested it should have its "own" post...

 

Thanks!

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Awe C'Mon B&N - Need More Info Here

Status: New Idea

WHY is it there is no place I can go on the web site to see WHEN my Nook subscritpion is next being charged?  All my bank's web site shows is B&N and the amount. All YOUR web site shows me is a date and an amount - NO item.  Seriosuly?  In the area where you show all the subscriptions, you tell us how much each issue is and the subscription price along with when the next issue comes out. WHY can't it also list when the next billing date is? I even tried calling CS and ask for the info but even they couldn't figure it out!  Now that's just crazy and really, just unacceptable. Can we PLEASE do something about that??????

Categories: Service and Support
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Web Site Improvements

Status: New Idea

My suggestions center around the web site and how it works. There doesn't seem to be much of anything here about that. Here are my suggestions and forgive me if some of these are "stolen" from Amazon.  They didn't get huge by being bad.

 

1.  Have a one click button next to content to add it to the wish list - No freakin drop down menu

2.  When canceling subscriptions, ASK for the reason why. You might actually learn what your customers want/don't want that way (duh)

3.  Provide another button by each items purchased for instant access to reporting problems with content and/or requesting refund.

4. Not sure if they have this, but a notify list of some sort that tells you when favorite authors are coming out with new books so you don't have to always be looking around for them

5. Perhaps some kind of subscription video service similar to Netflix or Amazon Prime

 

I honestly have very few complaints with the Nook itself (just that screen is very hard to keep clean). All my complaints/suggestions seem to center around the web site and customer service actually.  Those are areas I would think B&N can really step up their game and do better than Amazon. Why not poll your Nook customer base and see what they have to say? It's not rocket science.  I don't even ding them when I find books more expensive than Amazon. It isn't all books and I'm not sure it's even totally under their control but they DO control the way their web site works. I don't know about everyone else but the device itself isn't the only basis for me deciding what eRaeder to get. The whole eco system behind it is also very important. Amazon has some advantages there (immersion reading between book and Audible audio content, Amazon Prime) but that isn't to say that B&N can't give them a run for their money IF they have the desire.  They just need to listen to their customers.

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TAKE NOOK HD OUT OF DEMO MODE: PLEASE READ

Status: New Idea

Somehow, my 3-year-old nephew put my Nook HD in demo mode. I googled it and found: Settings > Device Information. While holding down the Volume + button, tap just above the right side of the volume bar. A menu should pop up.

 

One of the options is "Enable Demo Mode." I tried unchecking this, but when I reaccessed the menu it REMAINED CHECKED. Demo Mode sucks because the device will not properly sleep (and therefore drains the battery life), and most of the settings are blocked.

 

 

TO THE NOOK DEVELOPERS: In the NEXT SOFTWARE UPDATE for the Nook HD, please have a proper way to take the Nook HD out of demo mode. At least, make sure that if you uncheck "Enable Demo Mode" on the hidden menu, it actually will take the device out of demo mode. 99% of people don't know how to access this hidden menu, so the in-store demo devices will probably not be taken out of demo mode by someone trying the device. Please help, because Demo mode really sucks for me.

 

 

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