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I have a first generation Nook. I always download my books at time of purchase. I had to unregister and re register my Nook due to an issue. I have over 400 books and am now expected to download each book individually. You can not tell which books have been downloaded and which have not without clicking on the book. There needs to be a. Download all function or some indication that a book needs to be downloaded without clicking on it. If it has been downloaded and you click on it, it opens the book , and moves the book to page 1 of my library, thus you lose your place as to where you were in the download process. If this is not possible , then there should be a way of contacting customer support and customer support can then force a download all. It was extremely aggravating to be on a cruise without internet access and discover books that I wanted to read had not been downloaded due to the unregister/ re register process necessitated by an issue that customer service told me to do. I feel that I have been abandoned when first edition nook owners are told to refer to the website for help when you call in. There has not been a software update in years. We paid $269 for our Nooks and deserve more support than we are getting. Please help us.
Categories: Service and Support
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