2.5 Year old goes on spending spree when parental controls have SHOP DISABLED for child's profile

Status: More Info Needed

I have 9 issues to report. I will post them 1 at a time. some may be functionality choices--for whatever reason--, several are security, a couple are complaints, but most are issues.


We have a NookHD, have passcode set for adult profiles and parental controls limit our son to his apps, nothing else....so when I started seeing charges for games and additional apps on my bank statement....that my wife and I didn't pay for--- I started investigating....and when I found that all of the apps I tested from a restricted profile (that disabled SHOP) were allowed to call the function to display the shop screen for the additional software linked or advertised within a game/app...I was shocked...and my son was happy because 2 clicks later he has circumvented the programming expertise of the nook parental profiles.


As a parent I am completely dissapointed.  As a developer I am shocked, and as a consumer, I chose the Nook for 3 specific reasons, one being the profiles/parental controls.   And this issue has been enough for my wife and I to consider demanding a return/refund and to invest in a competing product.


My testing found children's books that advertised another book (and linked to the shop screen for that book would limit the shop screen (showing the details of the book) to allow for a sample only...whereas an application would allow the child to buy it by clicking buy-confirm.


Thank you for addressing this concern. 





by Melissa19 on ‎02-04-2013 11:18 PM

Try settings, applications, shop, manage password for adult profiles. Put in your Barnes and Noble password you created on registration. This would have to be put in each time something is purchased from shop.

by on ‎02-06-2013 02:02 AM

Melissa's workaround will prevent purchases, yes, but will not restrict access to the shop itself.


I agree with the OP that that's a breathtaking fail of parental controls;  the tickbox describing the access restriction pretty clearly says "allow to browse shop" and unticking it should, in fact, prevent access to the shop.  Removing the Shop button on the home screen is nowhere near what I'd have expected unchecking "allow to browse Shop" to accomplish. 

by on ‎02-06-2013 05:55 PM

While this does seem, generally, a glaring programming hole, I also wonder at allowing a toddler enough unfettered and unsupervised access to the device to allow it to happen.


Needs to be fixed for general purpose/older kids, but a toddler should never have been given the chance.

by Administrator BN_AlexG on ‎02-12-2013 01:01 PM
Status changed to: More Info Needed
Hi uwh, Can you please PM me with details regarding this incident? This certainly shouldn't have happened and would love to work with you regarding this error. - Alex
by anb6708 on ‎06-03-2013 10:57 PM

I Completely agree with OP on the issue with the Parental controls within a minor's account. It took my toddlers about 2 seconds before they found that clicking multiple times would take them to the store and they are 2 and 3! I have only had my HD for two days and they have tried to make purchases. Thankfully I was close enough that I noticed but they easily could have purchased something. If you don't mind sharing, was the issue resolved by admins? Is there another setting or something? Thanks

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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