I had the 1st gen nook, which died just before the 1 year warranty. Was replaced with a new Simple touch. After almost a year, had problems with screen freezing. Store support couldn't fix it even after hard reset, so was given another one.
I paid for the 2 year plan with that one.
After less than 4 months, screen freezing again!
This time, the store didn't bother trying to fix it - just gave me a 'certified' reused. Ok. AND MADE ME PAY $20.00 FOR ANOTHER 2 YEARS BECAUSE IT IS SET TO THE SERIAL # AND NOT THE USER!!!!
And guess what? After having this 'certified' Nook for 3 DAYS, it is frozen again. I can't unlock. It is fully powered and still won't unlock. I did manage to get it to power down by holding the button for about 30 seconds and it is still locked.
I am totally fed up and am glad that most of the books I have on this thing were free friday or sale books, because if BN makes me pay for the two year plan again, I WILL switch to the Kindle. My husband has had his for a few years and no problems.
Give me one good reason I should stay with the Nook?
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