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Credit Card 'dings' with gift card

Status: Closed
by AikiPen
Status: Closed B&N Store: New Hope Commons, Durham,NC

What is the plan for fixing the CC dings with I buy an ebook with a gift card?

 

When I buy a book I understand you hit my CC for a few cents (usually 1 - 4). After acknowledging that the CC is valid it should come off. Instead those pennies are being deducted from my order total and the balance is being charged to my gift card and my CC statement comes with a bunch of 0.01 charges. I'm putting together a spreadsheet with all these charges and this has been going on at least since August of last year, I still have to go back to Feb. 2010.

 

Yes I have removed and readded both credit cards and gift cards, as was suggested by customer support. She has no other solutions except 'check the account after every purchase and call us when it happens'. That does not sound like a solution but like something is broken.

 

It used to work so any idea when it will work again?

Categories: Credit Card, gift card
8 comments
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by EB613 on ‎02-10-2013 04:59 PM
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Hi AikiPen,

 

I'm been having a similar issue as well. I have a CC account in which everytime I use the giftcard, a $1 is taken off my CC account. It goes back in...a week later. This is just weird. I haven't been buying anything because I don't want to deal with this. And I got a great gift card too. :smileyfrustrated:

 

My CC account is actually one of those prepaid things (I don't like the idea of a real CC) so I wonder if that has anything to do with it. It's only been with the last two giftcards. The other ones before this, back to 2010, haven't done this.

 

 

by bklvr896 on ‎02-10-2013 06:37 PM
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That's te system pinging the card to make sure it is still valid for the DRM.  it doesn't always happen with each book it seems.  i get these little hits all the time when I buy things online.

by Administrator BN_AlexG February
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Status changed to: Closed
We apologize for the inconvenience. This issue has been corrected and the only charges appearing on your statement should be authorizations. Should you still be encountering "penny" charges, please PM me directly and I'll be more than happy to assist. - Alex
by AikiPen March
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Still happening as of 3/14/2013.

 

by AikiPen March
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Still not fixed as of 3/22/2013. Sent a PM and have not heard anything back. :smileysad:

by AikiPen a month ago
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April 10, 2013 - still happening. This has not been fixed! In spite of them closing this problem, my PMing them and reporting here. Should I be calling customer service for every ding?:smileymad:

by AikiPen 4 weeks ago
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Still happening.

by EB613 4 weeks ago
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AikiPen,

 

It's still happening to me too. I think B&N itself is broken. :smileysad:

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