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Evernote won't update

Status: Open
I downloaded Evernote app from Nook store. There is now an update available. When I download the update it won't run because Nook won't install app that doesn't come from it's store - even though Evernote did. If I send the app to the Cloud and reinstall I get the old version. If I delete the app and go to repurchase it, the store won't allow me to as it says I've already got the app. How am I supposed to update it?
Categories: App
Comments
by on ‎04-18-2013 11:11 AM

havephage you tried contacting Evernote to see if there is some issue with the update?

by AlbionRose on ‎04-18-2013 07:04 PM

Android phone version updated fine. This looks like an issue with the Nook HD+ refusing to update if it doesn't like the look of what I'm trying to run, even if it is legit. That's the gist if the error message that pops up.  I don't think I would get a Nook notification of an update on a Nook purchsed app if it was dubious and I wasn't supposed to run it. 

by NookGardener on ‎04-18-2013 08:29 PM

The "notification" you recieved, are you talking about in the notification area? If so, dont think that it was sent by B&N. In 2+ years, theyve ever notified me of an app update that way. You just have to periodically check for them.

 

Evernote may have a general update available for Google Play. B&N app version is usually behind (sometimes the update wouldnt matter to us anyway, say if it was camera related.)

 

If you get the notification again, see if you can see where its being sent from (you have to be really quick.) The "notification" thing and Evernote was an issue about a year ago when the NT came out for a few months. Then they changed/fixed it. 

 

Were you able to get the app reinstalled on your nook? If not, send Alex a PM and see if he canfix it for you.

by NookGardener on ‎04-19-2013 07:02 AM

FYI, version 5.0.3 is available for update in B&N store.(In US anywat.) Looks like it was made available in last 24-48 hours.  And no, didnt recieve any notification on it. Just went and checked for it.

by AlbionRose on ‎04-21-2013 04:36 AM

Hi NookGardener,

Thanks for the info.

The notification appeared top centre of my HD+ screen, not in the app or anywhere else, and has reappeared after I have cleared it.

When I checked the Shop, the latest UK version is 4.4.1 and there is no update button.

Does this mean that when an update is available for the Nook version of Evernote there will be an update button when I check the Shop? And notifications in my Notification area don't necessarily apply to me, but just say that in general Evernote has an update for Google playstore users?

Sorry to be thick - I don't tend to use many apps. Hardly any useful-to me-Apps available in the UK (no BBC, no ITV, no Channel 4, no Ancestry, only just got OverDrive) and the updates seem to wipe my ability to access the ones I do use - so I treat them with caution!

 

 

by NookGardener on ‎04-21-2013 11:04 AM

AlbionRose,

To check for updates on the HD+, select the APP button on the homescreen, then the four bars in the lower left corner, then "Check for Updates." You should get an option to select the apps you want to update (if more than one app has an update.)  That's how it works in the US anyway.  As far as when it will be available in the B&N UK store, I don't know. 

 

And you're not being thick.  As far who is sending out the Evernote notifications is concerned, all I know for sure is that they weren't being sent by B&N specifically for their app. It was more of a general notification that anyone who had the app seemed to get. At least at year ago when they were being sent out here, it caused confusion for 2 or 3 months until it got straightened out.  The next time the notification appears, see if you can tap on it and if it will show you where it was sent through.  You have to be really watching for it to see it; it will pop up and dissappear.

 

Hope that helps.  If you need more, let me know.

by AlbionRose on ‎04-28-2013 02:00 AM

Thanks again for your help, NookGardener. I did the check for updates as you suggested just now and Evernote updated. Version 5.03 had just become available in the UK shop.  :smileyhappy:

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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