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Missing book

Status: Open

I have the Nook app on my android phone and a Nook HD. Recently I noticed that a favorite book of mine had disappeared off my phone app. It still shows up on my Nook HD. It is also missing from my library on the website. I did not delete it. Again it is a favorite of mine. I bought is a few years ago and would rather not have to buy it again, especially since the price of that book has doubled. It would not be a big deal but I don't carry my Nook all the time. I am afraid it is going to disappear off my Nook too.:smileysad:  I have deleted the Nook app and reloaded it, with no change. I have synced with no change. They are charging $16.99 now for this book and I originally paid $7-8. Because I purchased it so long ago I can't even find a record of the purchase.


I have sent an email to B&N but no response yet.

Any ideas?

Categories: App, Books
by geertm on ‎10-01-2013 02:07 PM

If the book is no longer in your B&N library it should have disappeared from your Nook HD when you sync'ed it.

Are you sure it is not a sideloaded non-B&N book?


by GatorRN94 on ‎10-01-2013 08:49 PM

No, it was definitely a Nook book. I don't know how to side load books. 
That is the weird part about this. I have synced my Nook several times and keep expecting the book to disappear there too but it hasn't. 

I do know that the book was re-released last year with a different cover etc. The store doesn't recognize that I have already purchased it and keeps recommending the newer release. 


Very confusing!

by Tim40744 on ‎10-01-2013 11:14 PM

What's the name of the book? (If you don't mind me asking) It might help narrow down the time of purchase.

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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