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Missing books in library on Windows tablet running Nook Windows software

Status: Open

I own several Nooks, and I also run the Nook Windows app on my Windows 8 tablet device.    I flew out of town last weekend and was reading a newly purchased book on my Windows tablet on the flight.   I tried to go back to continue reading that book a couple days later and it was no longer in my library.  It was then that I noticed a number of other newly purchased books were missing.    I tried synching my library but after the synch it returns the message "New Items: 0".    The books all show up in my library online on barnesandnoble.com.

Unfortunately I'm still out of town and my other Nook devices are at home, so I can not test the synch on those devices at this time.


I am on the latest version of the Nook Windows app.


Any ideas?  (and no, dumping my Windows tablet is not a worthwhile suggestion, just saying in advance)

Categories: App, Software
by steve10 on ‎11-21-2013 01:22 PM

For what it's worth, it's the most recent 12 books that seem to be missing, dating back to purchases in July.   And I'm fairly certain all of these books were on my tablet from prior synchs.

by steve10 on ‎11-21-2013 03:30 PM

Well that was easy.   I contacted support on a chat session.   They had me log out of the app and back in.  The missing books showed up. 

by sldonb42 on ‎04-01-2014 12:43 AM

I have the Android tablet app from March 2014.


Just noticed at least one book from Nov 203 that I read a week or two ago suddenly gone from my device.


Frankly, I'm furious...

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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