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Over charging gift cards

Status: Under Review

B&N overcharged my gift cards, again.. On April 19, gift card XXX1125 had $23.44 and gift card XXXX4796 (which was loaded in 4/18) had $25. I then purchased 4 nook books prices were: $14.99, $7.99, $.099, $7.99. $1.99. The total purchase was .$33.95.  I should have a balance of $14.49 remaining, and currently I show no gift cards and a balance of $0.  I called immediately to customer service on 4/19.  It has now been 2 weeks and still no resolution.  This is at least the third time this has happened to me. Twice with preordering as B&N will 'reserve' the amount of the preorder and supposedly when the book finally delivers it will 'release' any over charges.  When I figured out what was happening the first time was over 3 months old and customer service said it was too late. The second time after I started to call daily, I finally received my funds back, but I had the gift card still showing a balance even though incorrect. Now, I show no gift cards, but since I was watching so closely, I know exactly what my balance should be. I guess I will need to start calling daily again. Luckily, I have the full gift card numbers this time.



I am really nervous if my credit card has been treated the same way. 

Categories: Books
by Administrator BN_AlexG on ‎05-03-2013 01:10 PM
Status changed to: Under Review
by akluv2read on ‎05-04-2013 12:07 PM

Reloaded in one of the gift cards, and $5.51 showed back up. Will try the second gift card on Monday when I have access to the numbers to see if I can get the remaining amount on card ending in 1125

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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