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Over charging gift cards

Status: Under Review

B&N overcharged my gift cards, again.. On April 19, gift card XXX1125 had $23.44 and gift card XXXX4796 (which was loaded in 4/18) had $25. I then purchased 4 nook books prices were: $14.99, $7.99, $.099, $7.99. $1.99. The total purchase was .$33.95.  I should have a balance of $14.49 remaining, and currently I show no gift cards and a balance of $0.  I called immediately to customer service on 4/19.  It has now been 2 weeks and still no resolution.  This is at least the third time this has happened to me. Twice with preordering as B&N will 'reserve' the amount of the preorder and supposedly when the book finally delivers it will 'release' any over charges.  When I figured out what was happening the first time was over 3 months old and customer service said it was too late. The second time after I started to call daily, I finally received my funds back, but I had the gift card still showing a balance even though incorrect. Now, I show no gift cards, but since I was watching so closely, I know exactly what my balance should be. I guess I will need to start calling daily again. Luckily, I have the full gift card numbers this time.



I am really nervous if my credit card has been treated the same way. 

Categories: Books
by Administrator BN_AlexG on ‎05-03-2013 01:10 PM
Status changed to: Under Review
by akluv2read on ‎05-04-2013 12:07 PM

Reloaded in one of the gift cards, and $5.51 showed back up. Will try the second gift card on Monday when I have access to the numbers to see if I can get the remaining amount on card ending in 1125

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