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Problem with my basic nook

Status: Open

All of a sudden, my nook seems frozen on the "drag to unlock your nook" screen, I cannot even turn it off...cannot slide to open, nothing. Has anyone had this problem? Does anyone know what I can do to fix it?  I even tried putting it on the charger to see if that would pull up the "charging" screen..nothing.  I really want to read the two new books I purchased a few days ago, but cannot do anything. Very frustrating,..I would appreciate any help or suggestions anyone has. If it had batteries, I would pull them out and start again, but no such luck.....Help!!  BW

Categories: screen
by on ‎10-06-2013 03:28 PM

Try press and hold the button on the back.  Sometimes that will reboot it when nothing else will.

by ladyluck04251 on ‎10-11-2013 08:52 AM

I am having the same problem with my nook freezing on me as the person above. The response given to reboot by holding down the power button was no help as they had stated that the nook didnt respond even to that. so what should we do? Please help.

by hondo4u on ‎12-11-2013 12:31 PM

When purchasing any ebook, one should check any diagrams/pictures for the ability to enlarge since ebooks are unreturnable and unrefundable. My first chess book and subsequent problems came with these issues. 

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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