0 Kudos

Software update wiped out everything on my Nook HD+ - even from the archive. It's all gone.

Status: Duplicate

I don't know what to do. I've been crying for an hour. It took so long to download everything when I upgraded from Nook Color. It's all gone. Everything. I'm just sick about it. Why did they do this? Why?????

Categories: HD+ Software Update
by HopewellKat on ‎02-03-2013 01:18 AM

It's not even available in the archive. I hate this. I don't even know where to start!

by on ‎02-03-2013 09:31 PM

Kat, what happens when you restart your Nook?


For people who got this error they had to do a few things


1) Go to Profile privileges and allow access on your profile for apps.


2) Erase and De-register and then register again.


Everyone got everything back.


Please don't cry. It's a problem other users ran into too. And they were able to fix it.


Try this thread for steps: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Update-2-0-6-Wiped-Out-Apps/td-p/1432492/j...

by BN_Hemen1 on ‎02-12-2013 04:39 PM
Status changed to: Under Review
by Administrator BN_AlexG on ‎02-12-2013 05:26 PM
Status changed to: Duplicate
This issue has been presented in this post: http://bookclubs.barnesandnoble.com/t5/NOOK-Issue-Reporting/Update-issues/idi-p/1432773#M198 Please make sure to add any kudos there. - Alex
by bugeek on ‎02-14-2013 12:12 PM

Also if your using profiles that you go to the master profile and enable apps to be seen by other profiles.. There are a few apps that will not be restored to the HD series.. but you should get back your books and most of your apps.. 

Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
Message Statuses
Top Kudoed Authors
User Kudos Count