When opened, 3 of my books open up to completely different authors and stories - on my Nook and PC. I have contacted Customer Service more than several times and I get the same disingenuous response each time - "the problem lies with the eBook file itself" - while it is great that BN's "Content Team" knows that the problem is with THEIR formatting, they don't fix it! In the same e-mail they ask for my patience and say it will be fixed within 1-2 weeks. Really? Not true!!
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