Update issues

Status: Duplicate
The latest software update made my shelves disappear and all of my purchased apps can not be accessed.
Comments
by Wulfraed on ‎01-30-2013 10:59 PM
Have you verified that those applications have an [x] in your profile privilege list? It is possible that your profile lost the "access" during the update, but the applications are still on the device.
by Seniram on ‎01-30-2013 11:04 PM

By the way, I am using a Nookhd.

by Seniram on ‎01-31-2013 11:27 AM

I verified my profile privileges and found one more app I could add, however I stll have no access to many others (Fishbowl,  Dolphin browser, some games,etc).  I also seem to have lost some books when my shelves were zapped.  The apps appear to still be on my NookHD as I can see them in the applications settings menu, but not on my applications window.  Very annoying and frustrating.  Any help is appreciated.

by on ‎02-03-2013 09:27 PM

This is an issue that others have had too.

 

1) Restart your Nook.

 

Power Off: Press and hold power button for 20 seconds.

Power On: Press and hold power button for 4 seconds.

 

Now go check Profile Privileges and also Settings and Home Screen SEttings about what is shown.

 

*****

 

If this doesn't work, then unfortunately, you'll have to erase and dergister and register again and download everything again.

by Administrator BN_AlexG on ‎02-12-2013 03:23 PM
Status changed to: Duplicate
This issue has been presented in this post: http://bookclubs.barnesandnoble.com/t5/NOOK-Issue-Reporting/HD-2-0-6-update-wiped-access-to-Apps/idi... Please make sure to add any kudos there. - Alex
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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