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Really, B&N???  What am I supposed to do with this number now that I have it?  Or am I supposed to be somehow happy that I have a 13-digit number, suitable for framing?

 

For anyone who hasn't gotten one yet, you can get it here: http://www.barnesandnoble.com/u/ebook-settlement/379003739/

 

As for what to do with it once you get it, we can all wait with bated breath.

Categories: Books

It seems that creating a highlight in the "off white" theme (bottom left selection) will end up in the highlight not showing on the screen.  Also, when creating a highlight in any theme and then switching to another theme, then the highlight will disappear also.

 

The highlight just does not appear on screen.  It does show in the Content listing, and if you tap on a phrase you know is highlighted it will bring up the menu to remove/add note/change color.

 

Current workaround is to just not use "off white" or not switch themes but I would assume it should just work   :smileyhappy:

 

 

Categories: Books, Software

Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0

 

After only a few pages I get "unfortunately reader has stopped"

 

Happened multiple times, now the mag won't even come up.

 

My other mags seem fine. 

 

I had a few problems with this mag prior to the new software update, but never this bad.

 

Help!

 

Charles

Categories: Books, Software

Hi,

There is this one book 'Legacy by Kate Brian' which i have purchased but am unable to read.

Whenever i try to view the book it comes up with the message 'error dialogue:sorryannot open this book' it seems to be only thi book, and when trying to view it on the computer at barnes and nobles in my library all it says is 'product data not available'.

I've restarted my nook a lot, repurchased and redownloaded the book and yet it stays unreachable to me -any suggestions on what to do?

Thanks

Categories: Books
I have been getting charged twice for my ebook purchases. I keep giftcards on file formy ebook purchases, and lately, my charge shows up being applied to one card, but the exact same amount is being deducted from a second card. Every time I speak or chat with customer service, I get a runaround and NO answers, help, or solutions! I cannot afford to pay double for my purchases and every time I try to get this resolved, I spend HOURS without any resolution or satisfaction. I refuse to spend any more money until I know the problem has been fixed.
Categories: Books, Software

NST/NSTG: Add option to turn off auto-download

Status: Open

B&N, you may consider this a "suggestion;" I consider it an "issue."

 

Some of us really like the Nooks, own more than one at this point, and purchase a lot of content.  But that doesn't necessarily mean we want all that content on our NST/NSTG's. 

 

Here's the issue.  Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not.  And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.)  Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.)  But that's taking away from my reading time, which in turn reduces the B&N purchases.  (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)

 

Really hope that you will "fix" this on the NST/NSTG.  At a minimum, please incorporate this into the software for the next e-ink device.

Categories: Books, Software, Wi-Fi

Highlights changing color on HD+

Status: Under Review

Last night I was highlighting text in a book I have been reading.  I change my highlights to yellow.  After an hour, I closed out.  I opened the book on my HD+ this am to continue and everything I highlighted last night changed to red or black.  Anything previous to last night was still yellow.  I continued reading and highlighting this am in yellow.  Highlights appeared to be yellow.  At lunch time at work on I went on Nook for PC and opened the book.  Same deal with last nights highlights- red or black. Also the stuff I highlighted this am was red.

 

Also, this am, if I tried to remove the highlights from the HD+, the reader froze up.

 

Any ideas why this is happening?

Categories: Books, Software

The New Yorker magazine file format change. Is it permanent?

Status: Open

Prior to September 23, 2013 I received The New Yorker magazine in a custom format that worked quite well on the Nook. It included a way to view all cartoons in the issue in one screen, as well as many other helpful features. Since that date, however, the format has changed. The week after that I received the issue in completely plain ePub format. It was completely useless for magazine content. After that the issues are arriving in plain PDF format. That might work on a larger screen but is, again, useless on a small screen. And only the main articles include "Article View" that allows content to be read outside of the fixed format of a pdf file.

 

I'm trying to find out if this is a permanent change in file format. I much prefer the previous, custom file format. The people at The New Yorker keep referring me back to Nook support. Nook Support says they are only distributing the file. Who can answer this question?

 

Here is the text of my original message to Support at The New Yorker:

The Nook edition of the New Yorker has been delivered electronically 
over the last few weeks once in ePub format and twice in PDF format. I 
much prefer the digital format that the magazine was delivered in prior 
to the Sep 23, 2013 edition. That custom format was much easier to read 
on the Nook. I am even considering canceling my subscription if I 
continue to receive the magazine in plain PDF format. Is this a 
permanent change or a temporary technical problem?

Categories: Books
0 Kudos
I've been subscribing to the Tribune ever since I got a Nook. No issues yesterday or today.
Categories: Books
0 Kudos

Where does one report "Nook Issues" . . .

Status: Open

. . . now that B&N has announced that it has abandoned the B&N Community fora (even though the fora are still here)??

 

After having my Nook for 3 months I noticed that I was being charged sales tax for  Nook purchases, even though I live in a state with NO sales tax, and bought the Nook at a B&N in this state.  That was back in March; I reported it here, and a B&N rep suggested a fix which, apparently hasn't worked, as I am still being charged sales tax on purchases.  It's starting to add up -- at this point I've been charged close to $40 in fake sales tax.

 

A PM to the B&N rep has produced no responce for nearly a month, leading me to conclude that they really have abandoned the Community.

 

OK, fine, technology marches on, and with it discussion fora.  But what's the new alternative for reporting issues?

 

Or does abandonment of the fora also mean that B&N has abandoned all support for their eReaders?

 

 

Categories: Books
0 Kudos

This book will not download to a Nook HD+ - it gets to 100% and then starts over.... The issue has been reported and verified but not fixed. How long is it reasonable to wait for a fix before getting a refund?

Categories: Books
0 Kudos

Saturday 3/29/14 I was trying to download a book directly from the store on my nook simple touch when I realized my nook wasn't connecting to the WiFi. The last time I downloaded a book successfully was Friday 3/28/14. So I figured no big deal I will just manually download the book onto my computer then onto my Nook. That didn't work either since I couldn't get the book to download onto my computer. Got in touch with customer service who tell me they are performing system maintenance which was affecting both downloads and WiFi and to try back later. Still have not been able to get it to connect to the WiFi or get books to download to my computer, however I can now get them to download to my phone and iPad which wasn't working on Saturday. Any ideas? As of right now my Nook is completely useless unless reading previously bought and downloaded books.

Categories: Books, web, Wi-Fi
0 Kudos

PagePerfect books still not downloading to HD+

Status: Open

Apologize if this is a duplicate, could have sworn that this issue had been raised before, but can't seem to locate it.

 

As of today 4/4/14, "some" PagePerfect books are still not downloading to the HD+.

 

Prior to purchasing, via the main webpage

1) I checked the devices the book would work on.  It clearly stated that it would work on the HD/HD+.

2) I checked the book specs.  It doesn't say on the webpage that this is a PagePerfect book.  (If it had, I wouldn't have purchased it.)  It just says "epub."

3) If I had checked the book specs from the HD+, it does say that it is PagePerfect.  Why the conflicting info?

 

If you can't get these type of books to work on the HD+, then at a minimum, please fix the webpage specs!

 

 

 

Categories: Books, Software
0 Kudos

Books deleted and useless support

Status: Open

A couple days ago, I noticed that a book I purchased in November was suddenly missing from my book list and devices. I had accessed it a week or two ago.

 

I have been trying to access customer support but every time I try, they're down for routine maintenance or closed for the day.

 

Getting furious. A WANT MY FRICKING BOOKS BACK.

Categories: Books
0 Kudos
I have downloaded an English-language epub with some Greek words in it and have found that some of the Greek characters are displayed as question-marks.  I have just found on one of the threads on this forum that as long ago as 2010 this serious deficiency was reported!  It ought to have been seen to by now.

 

People at Nook!  Listen carefully!  English, French, and German, and a number of other European languages are partly derived from Greek!  We all use words derived from Greek words every day!  You cannot afford to let any Greek characters, with or without accent marks, display incorrectly!

 

For example, if in an English text the etymology or derivation of an English word is discussed it may well be that its root is Greek, and thus the Greek root-word will be given!  It must then, surely, appear perfectly on the Nook.  If not, then the Nook really is below par.  But this is what's happening.  Every Greek word has a stress mark over one of the letters, and at the moment the Nook can't handle such stressed letters.

 

Before you attend to anything else on the Nook, you need to sort out this fundamental problem.  Research this issue thoroughly.  Many Greek characters appear correctly, but, remember, in every Greek word one character is always accented, to show the correct syllable to be stressed.  The Nook has got to handle this!

 

At the moment the Nook can handle every Greek letter in a word except the letter that is accented.  The Nook thus replaces that letter with a question mark.

Categories: Books, Software
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Product: Nook with Glowlight (Model BNRV350)

Software version: 1.1.5

 

Open a book (any book). Hold on any *complete* word for a moment, and it will show as "selected"; at the bottom of the interface, you'll have options to Highlight, Add Note, Share, or Look Up.

 

Browse to a page, or adjust your text size settings, so that you see a work that is hyphenated at the end of the line (right side). Try to select either side of the word, and you'll find it impossible. You can only highlight the word by bumping or decreasing text size. Users should be able to highlight text-wrapped words.

 

With my font settings, I see about 150 words on an average page; of these, about 5 are typically auto-hyphenated. This means I can't readily use the dictionary for about 3% of the words I see at any given time.

Categories: Books
0 Kudos

When opened, 3 of my books open up to completely different authors and stories - on my Nook and PC. I have contacted Customer Service more than several times and I get the same disingenuous response each time -  "the problem lies with the eBook file itself" - while it is great that BN's "Content Team" knows that the problem is with THEIR formatting, they don't fix it!  In the same e-mail they ask for my patience and say it will be fixed within 1-2 weeks. Really? Not true!!

 
I have been waiting since May 29 to get one of these fixed and it's October 28 now.  I'm tired of waiting and then having to be the one to follow-up with e-mails reminding them there is a problem because they NEVER follow-up.
 
This is ridiculous. Two of these books are parts of a two different series so it's not just these books that are affected but a total of 7 books.
 
I've tried to call and been put on hold.  I'm busy, I'm the customer and I should be able to send an e-mail and then get the problem resolved.
 
Categories: Books
0 Kudos

Missing book

Status: Open

I have the Nook app on my android phone and a Nook HD. Recently I noticed that a favorite book of mine had disappeared off my phone app. It still shows up on my Nook HD. It is also missing from my library on the website. I did not delete it. Again it is a favorite of mine. I bought is a few years ago and would rather not have to buy it again, especially since the price of that book has doubled. It would not be a big deal but I don't carry my Nook all the time. I am afraid it is going to disappear off my Nook too.:smileysad:  I have deleted the Nook app and reloaded it, with no change. I have synced with no change. They are charging $16.99 now for this book and I originally paid $7-8. Because I purchased it so long ago I can't even find a record of the purchase.

 

I have sent an email to B&N but no response yet.

Any ideas?

Categories: App, Books
0 Kudos

The new issues of both Analog and Asimov's magazines are missing their cover art, both on the web pages for the magazines (linked) and on downloaded copies.  The cover art does appear within the epub file once you download it, but won't display in the issue list on the Nook.

Categories: Books
0 Kudos

Yesterday 48 NEW pornographic titles (a few examples: Threesome with Daddy, Lesbian Sex, ...) showed up out of the blue of my two nooks. Looks like some sort of advertising. I am extremely annoyed, especially since one of the nooks is used by my young son. Customer support told me that they push what seems to match my interest. None of the books that I purchased in the past even remotely suggest any interest in this type of "literature".  I am not even sure that this practice is legal. For now I deleted them (they show up in the archived section). Tedious work, as they have to be deleted one by one...

Has this happened to anyone else?

Categories: Books
0 Kudos

I bought 4 books and they didn't load at that time in my nook 3G. I've tried to download them and every time I get bars showing the signal is good but I get a popup that says I need to check connectivity or it said download starting and then download queing. Whats with that?

Categories: Books
0 Kudos

books wil not open from my library

Status: Open

I have over 300 books on my nook and as many as 25% of them give me this message when I try to open them, "We're working on making this title available on NOOK® for Web. In the meantime, read it on our free NOOK Reading Apps." 1. I do not want to read on my computer 2. Why was I sold a book (many books, actually) that have not been configured to work with my nook? How soom will these issues be fixed as there are many books I'd like to read but cannot because the title is "not available". If you are selling a shirt in a store but the buttons do not work, do you sell the shirt and tell the customer you are working on it? Then why would you sell ,many non-working nooks and tell me you are working on fixing them so I can read them with my Nook? It doesn't make sense.

 

 Also, I put a $50.00 credit card on my b & N account so I could buy nooks but it does not use my gift card - it pulls payment from my credit card instead. I thought it was supposed to pull payment from gift cards first. Why am I having issues with that as well?

 

Plwase get back to me as I am getting a bit frustrated with my Nook. Regards, Debra

Categories: Books
0 Kudos

HELP!! Nook Simple Touch screen is off

Status: Open

When I am in the shelves of my Library, I touch the edit button on any shelf to add a book to the shelf and the Nook changes the page I am on.  SO FRUSTRATED!!! I am getting ready to go back to my 1st edition.  I have had this Nook Simple Touch less than a year.

Categories: Books, screen
0 Kudos

Hey guys, I have the first edition Nook and I have been having some trouble with it. The Nook refuses to download any of the books that are in the library and i'm not sure why. I have Wifi in the house and it's connected to the Nook. Not sure what could be the problem. It has the latest updates and everything. Any help would be greatly appreciated!

Categories: Books
0 Kudos

Problem: When I log into My NOOK it seems to try to load, but only returns a totally blank page.

 

Windows 8
Chrome Version 28.0.1500.72 m

 

I don't seem to be the only one, as there is discussion over at the NOOK Talk section about this issue.

Categories: Books
0 Kudos

Nook HD+ issues I'm having

Status: Open
Let me preface this by saying that my reading experience has been enhanced since I began reading on an ereader, NookColor, in 2010. However, there have been so many problems with the Nook HD device, some issues reported I've never had, but I've experienced a lot of the issues, including certain books and apps not downloading properly. As it stands today, I still can't download previously bought Page Perfect books or any that are enhanced. I can't see my wishlist when I need to. I don't understand any of this, why don't things work the way they're supposed to?
Categories: Books
0 Kudos

Sue Grafton O IS FOR OUTLAW has wrong cover

Status: Open

Just purchased Sue Grafton's O IS FOR OUTLAW. It's the right book, but has the L IS FOR LAWLESS cover. Is there any way this can be fixed? Thanks!

Categories: Books
0 Kudos

I am currently reading The Zombie Survival Guide on my Nook Simple Touch.  This book has a number of lists that are all intended to fit on one page.  Some of these lists are longer than one page size on the nook simple touch.  Rather than extending to the next page, these lists are simply cut off.

Categories: Books
0 Kudos

Ender's Game Pricing Discrepancy

Status: Open

I want to buy Ender's Game by Orson Scott Card. The price shows $1.99 (matching Amazon's current price), but when I go to buy the book, I get a message I will be charged $4.35.

 

 

Categories: Books
0 Kudos

Nook Simple Touch Skipping Ahead Pages

Status: Open

Does anyone else have issues with their Nook Simple Touch skipping ahead 100+ pages sometimes when turning the page forward?  This happens to me quite frequently.  BN advised me to de-register my Nook and that did not resolve my issue.

 

Any ideas?  This is super frustrating! :smileymad:

 

Thanks.

 

Angela

Categories: Books
0 Kudos

Older purchases on my Order Status list do not show up in library

Status: Open

I posted this on another board last night but realized that this seems to be the correct forum so I reposted here.

 

I am trying to read a book I purchased last November.  In my order status list on the website I can find the order number for the book and the status there says "in your nook library".  It is not in my Nook library though.  If I look online at my library it does not show up (not normally nor archived).  It is also not showing on my Nook nor using the Nook reader for PC.  I've erased and re-registered my Nook Simple Touch and the probably is exactly the same.  It also does not show up on my wife's Nook Color, we share an account.  The book is still available as a Nook Book so that is not the problem.  Without compiling an extensive list to be sure, it appears that ALL of our older purchases are not showing up in the library. 

 

Has anyone else run in to this?  Any suggestions?

Categories: Books
0 Kudos

B&N overcharged my gift cards, again.. On April 19, gift card XXX1125 had $23.44 and gift card XXXX4796 (which was loaded in 4/18) had $25. I then purchased 4 nook books prices were: $14.99, $7.99, $.099, $7.99. $1.99. The total purchase was .$33.95.  I should have a balance of $14.49 remaining, and currently I show no gift cards and a balance of $0.  I called immediately to customer service on 4/19.  It has now been 2 weeks and still no resolution.  This is at least the third time this has happened to me. Twice with preordering as B&N will 'reserve' the amount of the preorder and supposedly when the book finally delivers it will 'release' any over charges.  When I figured out what was happening the first time was over 3 months old and customer service said it was too late. The second time after I started to call daily, I finally received my funds back, but I had the gift card still showing a balance even though incorrect. Now, I show no gift cards, but since I was watching so closely, I know exactly what my balance should be. I guess I will need to start calling daily again. Luckily, I have the full gift card numbers this time.

 

 

I am really nervous if my credit card has been treated the same way. 

Categories: Books
0 Kudos

im trying to pick back up on an e book i purchased about a year and a half ago.  When i try to re-download the book, it says i have to purchase it from the Barnes and Noble store, only thing is im already more then half way through the book, and know i already purchased it.  any suggestions on how to retrieve a VERY lost book?

Categories: Books, Software
0 Kudos

I purchased a new version of Pumping Insulin 

http://www.barnesandnoble.com/w/pumping-insulin-john-t-walsh/1101605451?ean=2940015514636

 

Even when using publishers defaults I have problems with overlapping content, pages being cutoff, and some pages even have a blank column on the right... Have tried setting publishers defaults on the HD+, archiving/cloud and redownload the book... and it hasn't resolved.. Really would like to see it fixed. Thanks

 

 

Categories: Books
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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