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Security Issues!

Status: Open

For the past week I have been dealing with a major issue regarding Nook's password security.


I changed my password on Barnes and Noble's website due to a possible email hack. After changing the password, I expected to enter it in to my nook, the nook app and the B&N app. That was not the case. I was able to download and purchase books through my Simple Touch, without being prompted for my new password. I was not asked to add my new password to the apps and they downloaded books as well. I rebooted the device and apps and they still did not require the new, updated password. They recognized the email address and that I had used the app before and functioned normally. This means that any device that may know my email address can upload or purchase books without requiring a password.


I have called several times this week only get the run around. I changed passwords (again) on the phone and they all told me that they can see books downloading, regardless of the new passwords. I was told there is nothing they can do and that someone should be working on it.

I ended up talking to three different managers throughout the week and all of them said I would get a call back in 24-48 hours... Each time, after three days of waiting, I ended up having to call back. In the meantime, my account is open to people that may know my email.


If you use the apps or have a Nook, I suggest you make sure this isn't happening to you too.

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Is anyone having an issue when trying to a paragraph the highlight selection skips lines and forcing you to highlight things you dont want. I find it very frustrating and ridiculous that I spent all this money on a textbook and the highlighting feature doesnt work correctly. I am running a Macbook Pro Retina with Mac OS X 10.8 (Mountain Lion). Please if anyone knows how to correct this let me know. Thanks.

Categories: issue, NOOK First, Nook Study
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(I am using a 32GB scandisc class4 micro SD card as recommended.)


Ghost picture, song and video files can appear in the built in Gallery and Music Player apps. These are duplicate copies of songs, pictures and videos stored on an SD card that won't play. 

Music - if you tap on a ghost, the device skips to the first music file it can play in that album or 'sorry the player does not support this type of audio file' message if whole album is a ghost;

Photo - Gallery shows two or three thumbs of the same photos and blank spaces - you may only see a scattering of pictures interspersed with blank spaces rather than the more usual solid grid of thumbnails. When you click onto a photo to view in full screen, the bar at the bottom of the device shows gaps in the thumbs available for viewing and if you swipe the screen to move to the next photo you get 'Thumbnail not available' message on black screen for the ghosts

Video - Seems to be an 'unsupported' message that comes up when you click on the ghost.


This seems to happen when:

- Swapping SD cards over with different file hierarchies, even though I powered down/unmounted before removing sd's;

- Replacing SD card with same hierarchy as used before;

- Trying to create a play list, though it may well be that I had tried to include a music file that had been corrupted during the 'write to SD via USB and device on 2.0.4' process;

- The music player glitches or becomes unresponsive. When you close and open it again, you have ghosts.

-The browser becomes unresponsive. Again, when you close and open you have ghost music, photo and video files.

- Accidently copying a zip file to sd via device usb;


These problems are not experienced when the files are stored on device storage.

Categories: issue
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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