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This primarily occurs on graphic-heavy items such as digital comic books. The page display arbitrarily switches between expanded and full page views, jumps within the expanded page, skips forward or back one or more pages, Additionally, when the page is on expanded view, it occasionally locks into position, so that you cannot hold and drag the image to see another part of the graphic page. This occurs whether the unit is fully discharged or 75% or more discharged, and when the behavior begins, the battery discharge appears to accelerate, so that when this behavior begins to occur, a fully-charged unit may need recharging after one hour of use. A hard reset doesn't appear to help, nor does cleaning the screen. The behavior is inconsistent, but appears to be more frequent if the unit has been in frequent use during a day. The same issue does not occur with text-based products. This is very annoying, and makes the Nook Color almost unusable for my primary purpose.

 

Categories: screen
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I have the nook tablet and it worked great.  About a month or so ago I started having problems when connected to Wi-Fi.  Works great when its turned off.  No problems reading books or any non Wi-Fi needed apps.  But when I turn on Wi-Fi its fine for a few minutes then it starts to "wig out". It just randomly starts opening pages. Then it will say "battery critically low" even if its fully charged then just turn off.  Once I turn Wi-Fi back off its fine again.  Any suggestions?

Categories: power, screen, Wi-Fi
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All of a sudden, my nook seems frozen on the "drag to unlock your nook" screen, I cannot even turn it off...cannot slide to open, nothing. Has anyone had this problem? Does anyone know what I can do to fix it?  I even tried putting it on the charger to see if that would pull up the "charging" screen..nothing.  I really want to read the two new books I purchased a few days ago, but cannot do anything. Very frustrating,..I would appreciate any help or suggestions anyone has. If it had batteries, I would pull them out and start again, but no such luck.....Help!!  BW

Categories: screen
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BROKEN SCREEN ON NOOK S'T WITH G'L I AM TOO FAR TO GET ANY WANRENTEE ON IT BECAUSE I GOT IT LAST CHRISTMAS,AND I AM NOT IN THE U.S.A, NOW THERE IS A BIG BLACK NOTHING IN HALF OF IT CAN SOMEONE DO SOMETHING FOR ME PLEASE 

Categories: screen
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HELP!! Nook Simple Touch screen is off

Status: Open

When I am in the shelves of my Library, I touch the edit button on any shelf to add a book to the shelf and the Nook changes the page I am on.  SO FRUSTRATED!!! I am getting ready to go back to my 1st edition.  I have had this Nook Simple Touch less than a year.

Categories: Books, screen
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I have had my nook for just over two years now, with relatively few problems. However, a couple days ago, my nook froze as it was syncing with my computer and has not responded at all since. It is not responding to any buttons or being plugged in. Does anyone know of anything I can do to save it????

Categories: Hardware, power, screen, Software
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I haven't been able to view my wishlist for about a week.  At the wishlist screen, the loading circle just keeps twirling and the list does not appear.  I'm using the Nook Color 1.4.3 software.  Any ideas on how to correct the problem?  Also, it would be great to be able to import the wishlist from the Nook Color to the Nook HD.  Thanks!

Categories: screen, Software
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Is there a reason I cannot read using my NOOK when outside. The screen is nearly impossible to read. Is there an overlay or something to help with this?

Categories: screen
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Pixel debris around My nook today button intermittent

Status: Open

Cosmetic bug.... Nook hd+ post play.... Random tiny squares and pixels around bottom of Your nook today button when not activated..... To resolve just do an activity that causes the display to refresh or sometimes opening your nook today screen will resolve it.  Its intermittent. Also some apps show white text on grey background in some app settings/preferences menus

Categories: screen
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I had the 1st gen nook, which died just before the 1 year warranty.  Was replaced with  a new Simple touch.  After almost a year, had problems with screen freezing.  Store support couldn't fix it even after hard reset, so was given another one.

I paid for the 2 year plan with that one.

After less than 4 months, screen freezing again!

This time, the store didn't bother trying to fix it - just gave me a 'certified' reused.  Ok.  AND MADE ME PAY $20.00 FOR ANOTHER 2 YEARS BECAUSE IT IS SET TO THE SERIAL # AND NOT THE USER!!!!

And guess what?  After having this 'certified' Nook for 3 DAYS, it is frozen again.  I can't unlock.  It is fully powered and still won't unlock.  I did manage to get it to power down by holding the button for about 30 seconds and it is still locked.

I am totally fed up and am glad that most of the books I have on this thing were free friday or sale books, because if BN makes me pay for the two year plan again, I WILL switch to the Kindle.  My husband has had his for a few years and no problems.

Give me one good reason I should stay with the Nook?

Categories: screen
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While I'm overall quite pleased with the 2.1 update so fat, thre are a couple of issues I've run into.

First, the method for taking a screen shot - holding the n button and pressing volume down no longer works. I'd much rather have that functionality restored than have to resort to a 3rd party app.

 

Second, on my Nook Color, I had purchased QuickOffice Pro, but lost access to that app when moving to the Nook HD. After the 2.1 update, The Play store lists Quick Office Pro as compatible with the Nook HD.

What I want to know is why hasn't this app been approved by B&N for use on the Nook HD? I do not intend to buy the same application twice, especially when the same app is 3 times the price on the Play store.

 

Lastly, and this may be more of an issue you need to work with Google on, is that the icons for apps in the Play store are for the most part, noticeably lower resolution than the native nook app icons. The look blurry by comparison. It's a minor annoyance, but it detracts from the nice sharp dispay of the HD. I can only imagine it looks even worse on the HD+.

 

Categories: App, screen
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Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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