New Message

I was aware in the past that the wishlists created on the devices were only stored locally on the device.  They were not saved online and when a device was reset, users would have to create a new wishlist on the device.  This was fine and dandy as far as I was concerned, except for when I bought a book BEFORE I took it off the wishlist.  This left a book on the wishlist that I COULD NOT REMOVE.  Resetting the device would fix this, as it erased the local wishlist along with everyhting else.

 

Fast forward to today.  I did a random erase/deregister because I am a complete geek and like to reset my computers/devices every once in awhile.  While setting up my preferences again, I went to go manually enter books into my wishlist.  TO MY ABSOLUTE HORROR I found my wishlist intact including all of my purchased books that could not be removed.

 

So, this brings me to 2 questions:

1)  Apparently the device wishlist is now stored online, possibly hidden with the profile database.  That's fine, and a sign of progress.  But can I please be allowed to edit this list online?

2) IF I BUY A BOOK THAT IS ALREADY ON THE WISHLIST CAN'T IT JUST AUTOMATICALLY BE REMOVED FROM THE WISHLIST?

Categories: Software

2.1 Update Can no longer read Comics

Status: Closed

Many are reporting "DRP Reader Failed" error message while trying to read cbz files.

Categories: Software

 

The update to permit use of the Play store is a really good idea (it addresses my earlier Calibre Companion suggestion, for instance) but there are some issues.

 

For many customers the Article View feature in the stock browser was very helpful.  Also, there was decent Flash support in that browser, which is now missing.

 

The stock browser is still in the /system/app folder, and the bookmarks from it are still on the device, but the program seems to have been hidden from the operating system.  

 

Please reenable the stock browser for 2.1 customers.  Many prefer that Article View display to the alternatives and need Flash support. 

Categories: Software, Video, web

Problems after Update 2.2.0

Status: Open
Every since update 2.2.0, I've experienced two problems. Neither has been fixed by a hard reset AND deregister/reset (called tech support this morning). First, my Nook HD+ battery has not been the same. It drains really fast and has shut itself off many times (the battery status is not being read correctly; when I put it down this morning it was at 85%, picked it up this afternoon 92%; then in 30 minutes it dropped to 52% and said it was critically low and then shut down). The next problem is that is constantly tries to update my Twitter app. Please BN push out a fix ASAP!
Categories: Software

It seems that creating a highlight in the "off white" theme (bottom left selection) will end up in the highlight not showing on the screen.  Also, when creating a highlight in any theme and then switching to another theme, then the highlight will disappear also.

 

The highlight just does not appear on screen.  It does show in the Content listing, and if you tap on a phrase you know is highlighted it will bring up the menu to remove/add note/change color.

 

Current workaround is to just not use "off white" or not switch themes but I would assume it should just work   :smileyhappy:

 

 

Categories: Books, Software

Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0

 

After only a few pages I get "unfortunately reader has stopped"

 

Happened multiple times, now the mag won't even come up.

 

My other mags seem fine. 

 

I had a few problems with this mag prior to the new software update, but never this bad.

 

Help!

 

Charles

Categories: Books, Software
I have been getting charged twice for my ebook purchases. I keep giftcards on file formy ebook purchases, and lately, my charge shows up being applied to one card, but the exact same amount is being deducted from a second card. Every time I speak or chat with customer service, I get a runaround and NO answers, help, or solutions! I cannot afford to pay double for my purchases and every time I try to get this resolved, I spend HOURS without any resolution or satisfaction. I refuse to spend any more money until I know the problem has been fixed.
Categories: Books, Software

NST/NSTG: Add option to turn off auto-download

Status: Open

B&N, you may consider this a "suggestion;" I consider it an "issue."

 

Some of us really like the Nooks, own more than one at this point, and purchase a lot of content.  But that doesn't necessarily mean we want all that content on our NST/NSTG's. 

 

Here's the issue.  Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not.  And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.)  Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.)  But that's taking away from my reading time, which in turn reduces the B&N purchases.  (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)

 

Really hope that you will "fix" this on the NST/NSTG.  At a minimum, please incorporate this into the software for the next e-ink device.

Categories: Books, Software, Wi-Fi

Highlights changing color on HD+

Status: Under Review

Last night I was highlighting text in a book I have been reading.  I change my highlights to yellow.  After an hour, I closed out.  I opened the book on my HD+ this am to continue and everything I highlighted last night changed to red or black.  Anything previous to last night was still yellow.  I continued reading and highlighting this am in yellow.  Highlights appeared to be yellow.  At lunch time at work on I went on Nook for PC and opened the book.  Same deal with last nights highlights- red or black. Also the stuff I highlighted this am was red.

 

Also, this am, if I tried to remove the highlights from the HD+, the reader froze up.

 

Any ideas why this is happening?

Categories: Books, Software

When opening Google Voice on the Nook HD+, it starts to load the inbox and then crashes immediately. It does this with complete regularity. This is not an isolated issue: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Nook-HD-v2-1-Google-Voice-crashes/td-p/1454619

Categories: App, Software
0 Kudos
I am not able to access my wish list (which I know is under the limit) when I click the Ewish list option under shop. The option to add a book to the Ewish list does not appear when a book is selected while browsing. In the past when I have lost functions like "shop" (I wish I was kidding), I have gone into the storefront, turned my device on and off and...voila! Not this time. I did have someone verify that I had the latest download. Any help/info aporeciated. Thanks.
Categories: Software
0 Kudos

PagePerfect books still not downloading to HD+

Status: Open

Apologize if this is a duplicate, could have sworn that this issue had been raised before, but can't seem to locate it.

 

As of today 4/4/14, "some" PagePerfect books are still not downloading to the HD+.

 

Prior to purchasing, via the main webpage

1) I checked the devices the book would work on.  It clearly stated that it would work on the HD/HD+.

2) I checked the book specs.  It doesn't say on the webpage that this is a PagePerfect book.  (If it had, I wouldn't have purchased it.)  It just says "epub."

3) If I had checked the book specs from the HD+, it does say that it is PagePerfect.  Why the conflicting info?

 

If you can't get these type of books to work on the HD+, then at a minimum, please fix the webpage specs!

 

 

 

Categories: Books, Software
0 Kudos
I have downloaded an English-language epub with some Greek words in it and have found that some of the Greek characters are displayed as question-marks.  I have just found on one of the threads on this forum that as long ago as 2010 this serious deficiency was reported!  It ought to have been seen to by now.

 

People at Nook!  Listen carefully!  English, French, and German, and a number of other European languages are partly derived from Greek!  We all use words derived from Greek words every day!  You cannot afford to let any Greek characters, with or without accent marks, display incorrectly!

 

For example, if in an English text the etymology or derivation of an English word is discussed it may well be that its root is Greek, and thus the Greek root-word will be given!  It must then, surely, appear perfectly on the Nook.  If not, then the Nook really is below par.  But this is what's happening.  Every Greek word has a stress mark over one of the letters, and at the moment the Nook can't handle such stressed letters.

 

Before you attend to anything else on the Nook, you need to sort out this fundamental problem.  Research this issue thoroughly.  Many Greek characters appear correctly, but, remember, in every Greek word one character is always accented, to show the correct syllable to be stressed.  The Nook has got to handle this!

 

At the moment the Nook can handle every Greek letter in a word except the letter that is accented.  The Nook thus replaces that letter with a question mark.

Categories: Books, Software
0 Kudos

New Glowlight Issues

Status: Open

I purchased a Glowlight less than two weeks ago.  I love the features and functions but after less than a week I had an issue where the screen would blink, then when it came back on it had forwarded to a random page in the book I was reading and would not go back.  It would turn pages forward but not back and you could not get the menu to come up by touching the center portion of the screen.  It also would not turn off or go to the screen saver when pressing either the home button or the power button.  After trying everything I took it back to my local store where the "expert" did not believe this was happening.  He also tried everything including factory reset and it did the same thing for him, so they reluctantly replaced it.  That was 5 days ago and now the new one is doing exactly the same thing.  This time I was able to get to the factory reset screen, cancel the factory reset and get back to a place in the book that is about 20 pages behind where I actually was when the screen blinked but at least it seems to be working for now.  Any idea what is going on? 

Categories: Hardware, Software
0 Kudos

I own several Nooks, and I also run the Nook Windows app on my Windows 8 tablet device.    I flew out of town last weekend and was reading a newly purchased book on my Windows tablet on the flight.   I tried to go back to continue reading that book a couple days later and it was no longer in my library.  It was then that I noticed a number of other newly purchased books were missing.    I tried synching my library but after the synch it returns the message "New Items: 0".    The books all show up in my library online on barnesandnoble.com.

Unfortunately I'm still out of town and my other Nook devices are at home, so I can not test the synch on those devices at this time.

 

I am on the latest version of the Nook Windows app.

 

Any ideas?  (and no, dumping my Windows tablet is not a worthwhile suggestion, just saying in advance)

Categories: App, Software
0 Kudos

Cannot update Adobe Air to a current version (slight security issue)

 

Have to load both the google play facebook apps and keep the original nook facebook on the HD+

Cannot update Google Play Music to the Play store version of the app, which allows chromecasting

Also cannot update the nook native twitter to the current Play store version of twitter...

 

Most other apps will allow you to install *both* versions* or one version (google play) will let you install over certain Nook apps... (facebook and many of the google native apps will let you overinstall)

 

Ideally i think the nook needs to be refreshed up to a current gen of Android esp with 4.4 allowing performance improvements for lower spec devices.. theres still quite a few glitches in 2.1.1 with menu appearances, touch sensitivity, sync issues,  even after a full factory restore... Also the nook doesnt seem to know how to make icons dissapear that use a registration app.... even with a reboot.. (I.E if you buy certain apps, they are used to verify registration payment and their icons are supposed to vanish from the screen on reboot.. they dont)

 

 

 

 

Categories: App, social, Software
0 Kudos

When will App2SD be supported?

Status: Open

Since the update that gave us Google Play access (2.06, I think), my son's Nook HD has filled up with apps because we are unable to leverage the SD card to offload apps from primary memory. What is the timeline to provide support for App2SD? I see little sense in having an SD card slot if it can only be used for personal music and other files.

 

I even went to my local B&N store where the Nook person called Nook Support directly while I stood nearby. It was confirmed that there was no way to do this today - either via app or native software coding, but this phone tech had no idea if an update to permit this was in the pipeline. However, they did note that this was something that was being asked about since Google Play came into the fold.

 

Related to this, you guys need to do a better job of making your timelines for software changes known - especially since B&N has decided to stop future Nook hardware updates. If you want us to use your ecosystem, you need to be more transparent in a public manner instead of digging through comments here in these forums.

Categories: App, Software
0 Kudos

We believe there may be a bug introduced to the default launcher in the 2.1.1 update.

 

Our app (https://play.google.com/store/apps/details?id=com.adsi.kioware.client.mobile.app) uses two different launchers. The problem is that regardless of which launcher icon you click on you always get the one activity.

 

Note: I wouldn't suggest testing using our app. It's a kiosk app and will lock you out unless you know how to exit. See below...

 

To confirm our suspicions we also tried it using Google+ which also uses two different launchers icons. "G+ Photos" and "Google+" both launch into the exact same screen when "G+ Photos" is obviously suppose to go into the photo's section of Google+. The icons worked correctly on a Nexus 10 and a Galaxy S3 but did not on the Nook HD+.

 

Model Number: BNTV600

 

I wasn't sure where to actually report this so I am posting it here. Please let me know where I actually need to send this if not here.

Categories: Software
0 Kudos

This weekend, I've been rereading some older books, namely anything by Philippa Gregory. I decided that I wanted to reread 'The Red Queen' earlier, and tried to find it on my Nook HD. Lo and behold, it has disappeared from both of my Nooks, my iPhone app, and my online archive-- it's no where to be found. I'm not sure if I'm missing any other books, right now I'm too angry to even begin to wrack my brain for that information. I know that I purchased that book right after it was released in 2010, and I know that it was on my Nook[s] earlier this year. But because the purchase is so old, I can't find the order number on my account page.

 

Needless to say, I'm pretty infuriated right now. I'm willing to repurchase, as it's on sale for $6-- but how many more of my ebooks are you going to delete without my knowledge? Am I purchasing these, or is this just a library, and I'm paying to borrow? Stop updating/messing with my library without letting me know!

Categories: Software
0 Kudos

NOOK for PC crashes

Status: Open

Every time I open and attempt to read the latest issues of my magazines, it crashes my NOOK for PC. I am allowed to get a few pages in then CRASH! and the following message appears:

 

We are sorry, but this Barnes & Noble application has encountered a

problem and it needs to close (code012).

 

 

And if I wish to download and read any of my magazines on my PC, the following message appears:

 

The title is currently not available for download for this application.

(Download: 2138)

 

 

How do I fix this?

 

 

 

 

 

Categories: Software
0 Kudos

I have allowed Google Play in my son's profile and have set the shop up so that a password has to be entered with every purchase. about 6weeks ago the app will not load on his profile. I have purchased several movies and shows for him and now he can't watch them unless he uses my profile. I get a box that says "Google Play has stopped working"  and then I am given the option to close or report. I report everytime, have changed the settings for his profile and nothing has worked. Incredibly frustrating.

#2 if I leave WiFi on while, when I read a book, without fail, everytime my Nook will update and reboot the whole system. When not reading it will also reboot at times, but it happens at least once a day where it restarts the whole system and is not uncommon for it to happen up to 3 or 4 times a day. I called customer support and they gave me the runaround about it and nothing she said made sense. I am highly disappointed in myself for purchasing this since I am unable to even enjoy it.  Any help is fixing these problems is welcome, otherwise I am returning and requesting a full refund, including all purchases made on the device, for the device.

Categories: Software
0 Kudos

http://www.barnesandnoble.com/u/nook-for-pc/379003591 this link says that i should be able to use bookshelves on my pc with nook. there are no options that i can find to set them up.

 

thx

 

Categories: Software
0 Kudos

I have had my nook for just over two years now, with relatively few problems. However, a couple days ago, my nook froze as it was syncing with my computer and has not responded at all since. It is not responding to any buttons or being plugged in. Does anyone know of anything I can do to save it????

Categories: Hardware, power, screen, Software
0 Kudos

Shop continues to stop working

Status: Open
As of late, I keep getting an error message when I'm browsing the shop. An error message saying something along the lines of "sorry, not functioning properly" and then the Nook returns to the home page.
Categories: Software
0 Kudos

I haven't been able to view my wishlist for about a week.  At the wishlist screen, the loading circle just keeps twirling and the list does not appear.  I'm using the Nook Color 1.4.3 software.  Any ideas on how to correct the problem?  Also, it would be great to be able to import the wishlist from the Nook Color to the Nook HD.  Thanks!

Categories: screen, Software
0 Kudos

Yesterday I purchased my first Nook Book.   But when I went to the B&N Website to download the Nook ap for my PC, I found two options:

 

Nook for Windows 8

Nook for Browser

 

Now, I'm fairly sure Nook was around a while before Windows 8.  What happened to the Windows XP / Windows 7 installations?

 

When I tried to use the Browser version, no matter which browser I used (I tried IE, Firefox and Opera all three) I got the message "Oops!  Can't download to this browser!"

 

Friendly feedback:   your ducks are wandering all over the place and need to be gotten back in a row.

 

I had to actually come to this forum and dig into the archives to find a link to the standard PC version of Nook.   My question:  why wasn't that link place right on the Nook software page?

 

A thought:   When someone buys a Nook Book, it seems to me they're going to want to be able to read it. ; )

 

If anyone else needs them, here are the links:

 

Nook for PC: http://www.barnesandnoble.com/download/ereader/ereader-windows.asp

 

Nook for Mac: http://www.barnesandnoble.com/download/ereader/ereader-mac.asp

Categories: Software
0 Kudos

Please, Please update the Nook Tablet, Nook Tablet users would love to use the Google Play store. I don't think it's very fair we get shafted just because there is the new Nook Hd and HD+. I paid good money for my Nook Tablet and still pay good money for my books and games that I have on it.  So PLEASE give us an UPDATE!!!! Thank You

Categories: Software
0 Kudos

Issues with HD+

Status: Open

My HD+ is 2 weeks old and for the most part I am liking it.  I have the newest update, it loaded when I registered it.  Anyway, there are a few quirks and outright problem (I think) that I would like to share here and see if there is anything that can be done.

 

1.  Books that won't leave the wish list if you buy them outside the wish list.  I have seen this issue mentioned in other threads, but I haven't seen a resolution.  The books in the wishlist show a "read" button instead of a "buy" button.  When I go to the info page for the book, there is no wish list icon for me to uncheck.  So my paid for book is stuck in the wish list with no way that I can see to remove it.  It's annoying.

 

2  Duplicate books appearing without anyway to remove them.  Somehow I have managed to get 2 copies of the Quick Start Guide on my HD+.  Of course, I have no idea what I might have done to do that.  I can't delete either one, they both give the same options, none of which are "delete".  I also have a duplicate book in my wish list, one of the ones I purchased outside the list that now only allow me to read them.  How did that happen? I don't know.

 

3.  I have discovered some ebooks that are on bn.com that I cannot find on my HD+, no matter how I search.  For example, the author Kris DeLake and her book, Assassins in Love.  I can find it on bn.com website, and I actually have it on my bn.com wish list.  But it does not show up in the HD+ store list, no matter whether I search by the title or the author.

 

To me, problems 1 and 2 are more an annoyance at this time, but item 3 is disturbing.  It's a problem if I can't trust the store on the HD+ to have the books I want to read show up.  There also appears to be a problem trusting that all pre-orders show up on the HD+.  Until it actually went on sale, the book Alien in the House by Gini Koch did not show on the HD+, even though I could find it on bn.com.  I haven't seen this particular problem posted by users, although I certainly could have missed it.

 

I hope something can be done for these issues.

 

Thank you.

Categories: Software
0 Kudos

I have followed the update instructions meticulously, but my nook does not recognize the file or update the software. I have downloaded the update file twice, and I have tried installing it to my nook from 3 different computers with the same result. OTA update is not an option for me.

 

I have contacted support chat and was instructed how to install the update as I had already done according to the instructions on the update page.

 

Please help!

Categories: Software
0 Kudos

Just got the Nook HD+ a couple of days ago and the menus keeping popping up while I'm using it. I'll be reading and the bottom menu will pop up or the settings menu will suddenly appear. It's intermittent but quite annoying to try to turn the page or be trying to type and the menu appears and interrupts. I'm wondering if maybe I got a lemon or if this is because of the recent 2.1.0 update.

Categories: Software
0 Kudos

DRP Reader, Vanishing/Failed Update Apps, and black bar.

Status: Open

DRP Reader: 

Whenever I try and open .cbz files, I get a pop up saying DRP Reader Failed.

 

Vanishing Apps:

Twitter vanishes every day and I have to reinstall it at least once a day.

 

Failed Update:

Nook prompts me to update an app from the nook version to google play, but then says the app is already installed when it tries to update it. This happens with Office Suite Lite.

 

Black Bar:

The wallpaper no longer fills up the entire screen on the lock screen. Instead, there is a black bar on the bottom.

Categories: App, social, Software
0 Kudos

HD+ is not working well with new software update

Status: Open

I have not found all that is messed up now, but I am very unhappy with all the Google Junk that was forced down that I don't want.

 

My existing Games dont run now no matter what I try, so it may even have lost all my settings and make me start over, if ever it works again.

 

What happened to the Web Browser?  What happened to all my Bookmarks/Favorites ? I do not like Google Browsers and Google Apps all over the place.  I want the older Web Browser back.  How do I get it back.  I want the freedom to choose to use or not to use Google Apps.

 

I don't want to have to register or create accounts in Google or other Apps that I don't want to use.  I want the freedom to choose.

 

You need to fix this newest software update, and give us back more control over our devices.

Categories: Software
0 Kudos

im trying to pick back up on an e book i purchased about a year and a half ago.  When i try to re-download the book, it says i have to purchase it from the Barnes and Noble store, only thing is im already more then half way through the book, and know i already purchased it.  any suggestions on how to retrieve a VERY lost book?

Categories: Books, Software
0 Kudos

Battery Life on HD's vastly diminished since the Janary 2013 update.

Status: Open

Since my HD was updated to 2.06, battery life has been cut in half. I'm now only getting about 5 hours of reading time, or about 3 hours of video viewing before I have to recharge the battery. If I accidentally leave wi-fi on, almost 50% of the battery charge is lost within a 12-13 hour period of not use.

Categories: Software
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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