New Message

I was aware in the past that the wishlists created on the devices were only stored locally on the device.  They were not saved online and when a device was reset, users would have to create a new wishlist on the device.  This was fine and dandy as far as I was concerned, except for when I bought a book BEFORE I took it off the wishlist.  This left a book on the wishlist that I COULD NOT REMOVE.  Resetting the device would fix this, as it erased the local wishlist along with everyhting else.

 

Fast forward to today.  I did a random erase/deregister because I am a complete geek and like to reset my computers/devices every once in awhile.  While setting up my preferences again, I went to go manually enter books into my wishlist.  TO MY ABSOLUTE HORROR I found my wishlist intact including all of my purchased books that could not be removed.

 

So, this brings me to 2 questions:

1)  Apparently the device wishlist is now stored online, possibly hidden with the profile database.  That's fine, and a sign of progress.  But can I please be allowed to edit this list online?

2) IF I BUY A BOOK THAT IS ALREADY ON THE WISHLIST CAN'T IT JUST AUTOMATICALLY BE REMOVED FROM THE WISHLIST?

Categories: Software

Since September 11 or 12, 2013, newly purchased B&N movies, and UV redeemed movies that are not listed as unsupported (ones that can be played directly from the Nook video library) are no longer downloading with covers. Only those videos redeemed elswhere, but listed as unsupported in the Nook video library are showing up with covers.

 

This is occurring on all 4 of our HS/HD+ devices.

Categories: Video

Problems after Update 2.2.0

Status: Open
Every since update 2.2.0, I've experienced two problems. Neither has been fixed by a hard reset AND deregister/reset (called tech support this morning). First, my Nook HD+ battery has not been the same. It drains really fast and has shut itself off many times (the battery status is not being read correctly; when I put it down this morning it was at 85%, picked it up this afternoon 92%; then in 30 minutes it dropped to 52% and said it was critically low and then shut down). The next problem is that is constantly tries to update my Twitter app. Please BN push out a fix ASAP!
Categories: Software

Archive has no back button in 2.0.6

Status: Open

When you enter the Archive section through the Library on an HD/HD+ there is a nice back arrow at the top left that brings you back to the Library.

e.x I tap Library from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. To go back to the Library I simply tap the back arrow at the top left.

 

Prior to 2.0.6 the Apps menu had a back arrow that brought you back to the Library. This was removed in the most recent update, but the removal of that back arrow means that when you enter the Archive from the Apps menu there is no way to navigate back.

ex. I tap Apps from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. There is no way to navigate back to the Apps menu aside from going all the way back to the home screen.

 

Just need that back arrow back when you're viewing the Archive from the Apps menu.

 

A persistant back navigation would fix all of this as well... Just saying.

Categories: HD, HD+, Navigation

Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0

 

After only a few pages I get "unfortunately reader has stopped"

 

Happened multiple times, now the mag won't even come up.

 

My other mags seem fine. 

 

I had a few problems with this mag prior to the new software update, but never this bad.

 

Help!

 

Charles

Categories: Books, Software

Hi,

There is this one book 'Legacy by Kate Brian' which i have purchased but am unable to read.

Whenever i try to view the book it comes up with the message 'error dialogue:sorryannot open this book' it seems to be only thi book, and when trying to view it on the computer at barnes and nobles in my library all it says is 'product data not available'.

I've restarted my nook a lot, repurchased and redownloaded the book and yet it stays unreachable to me -any suggestions on what to do?

Thanks

Categories: Books
I have been getting charged twice for my ebook purchases. I keep giftcards on file formy ebook purchases, and lately, my charge shows up being applied to one card, but the exact same amount is being deducted from a second card. Every time I speak or chat with customer service, I get a runaround and NO answers, help, or solutions! I cannot afford to pay double for my purchases and every time I try to get this resolved, I spend HOURS without any resolution or satisfaction. I refuse to spend any more money until I know the problem has been fixed.
Categories: Books, Software

NST/NSTG: Add option to turn off auto-download

Status: Open

B&N, you may consider this a "suggestion;" I consider it an "issue."

 

Some of us really like the Nooks, own more than one at this point, and purchase a lot of content.  But that doesn't necessarily mean we want all that content on our NST/NSTG's. 

 

Here's the issue.  Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not.  And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.)  Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.)  But that's taking away from my reading time, which in turn reduces the B&N purchases.  (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)

 

Really hope that you will "fix" this on the NST/NSTG.  At a minimum, please incorporate this into the software for the next e-ink device.

Categories: Books, Software, Wi-Fi

I am having difficulty recharging my Nook, I believe that the port itself has become loose from the memory board.  I believe this problem could be avoided by moving the port to the top of the Nook instead of the bottom.  I hold the Nook close to me as I would a book which results in stress on the port as I usually continue to read even when my Nook is recharging.  If the port was located at the top edge of the nook instead of the bottom edge it would not be affected when being used while recharging as the cord would not be bent at the plug as it is when the plug is at the bottom and it is used while recharging.

Categories: Cord, Hardware, power

The New Yorker magazine file format change. Is it permanent?

Status: Open

Prior to September 23, 2013 I received The New Yorker magazine in a custom format that worked quite well on the Nook. It included a way to view all cartoons in the issue in one screen, as well as many other helpful features. Since that date, however, the format has changed. The week after that I received the issue in completely plain ePub format. It was completely useless for magazine content. After that the issues are arriving in plain PDF format. That might work on a larger screen but is, again, useless on a small screen. And only the main articles include "Article View" that allows content to be read outside of the fixed format of a pdf file.

 

I'm trying to find out if this is a permanent change in file format. I much prefer the previous, custom file format. The people at The New Yorker keep referring me back to Nook support. Nook Support says they are only distributing the file. Who can answer this question?

 

Here is the text of my original message to Support at The New Yorker:

The Nook edition of the New Yorker has been delivered electronically 
over the last few weeks once in ePub format and twice in PDF format. I 
much prefer the digital format that the magazine was delivered in prior 
to the Sep 23, 2013 edition. That custom format was much easier to read 
on the Nook. I am even considering canceling my subscription if I 
continue to receive the magazine in plain PDF format. Is this a 
permanent change or a temporary technical problem?

Categories: Books
NONE OF THE MOVIES OR TV SERIES IN THE NOOK SHOP COME WITH COVER ART ANYMORE. THE MODS SEEM TO BE IGNORING THIS ALTHOUGH SOMEONE ELSE POSTED SEVERAL HELP TOPICS. ALSO NOT ONE, YES, NOT ....ONE...APP HAS SCREENSHOTS IN THE NOOK SHOP ANYMORE. AS NO ONE WISHES TO ADDRESS THESE FORMIDABLE ISSUES I ASSUME NOT ONE OF YOU GIVES A RATS A%$#
Categories: Video

Angry Birds 3.0 update not available

Status: Open
I currently have Angry Birds original version 2.3 on my Nook Color. I knoe version 3.0 is available and is the version currently for sale through B and N Nook apps. When I check for updates I see a message advising that all apps are up to date. Based on the message boards, it appears that I am not the only one with this problem. Since archiving/unarchiving will cause me to lose all progress on AB, I am loathe to do so in an attempt to bring down the latest version. Is there a way to get the update throufh the normal proccess?
Categories: app updates

Even with my HD+ linked to my UltraViolet account my videos are not shown in my library. I have two UltraViolet videos (Hobbit and Life of PI) both are available from the B&N store but they still do not show in my library, only in the Flixster app.

 

James

Categories: Video

When opening Google Voice on the Nook HD+, it starts to load the inbox and then crashes immediately. It does this with complete regularity. This is not an isolated issue: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Nook-HD-v2-1-Google-Voice-crashes/td-p/1454619

Categories: App, Software

The new update has completely degraded the audio quality of streamed Bluetooth music such that the nook HD is no longer suitable to this task.  The audio quality used to be fine--though it was not as good as a wired connection, it still worked well. Now the sound is as if it is underwater.

 

This is not strictly a BN thing, lots of andriod users report this on 4.2 phones.  However, since the problem is well documented and a fix is readily available on the net, this probably did not need to happen.

 

The problem appears to be excessive bit reduction in the audio data.  The result is a loss of signal at the high end and an excess amount of bass.  Simple EQ cannot compensate for this since you cannot get the lost data back. The reduction in data is fine when using bluetooth for phone calls, where you want to cut out the high end and increase the bass.  (Talk radio uses the same filtering to make the people speaking more understandable.) But this filtering is devistating to music.  This compression algoritm should never be used on a nook, which cannot even be used to make phone calls.

 

The fixes out there do seem to work but require rooting.  I hope we get a patch soon that addresses this so I can avoid rooting my device.

Categories: Wi-Fi

I just updated to 2.0.6 and now I can't upload anything to the SD card

using a PC (Win 7 x64). The upload doesn't even start. I can upload to

the main memory fine.

 

As you might imagine this appears as a serious issue to me.

 

I have tried removing/reinserting the card, soft reset. Nothing resolves

the issue.

0 Kudos

adobe air uopdates

Status: Open

Adobe air appears to be built into OS 2.2.0 on the HD+ and is version 3.x but the current google play version is 14.0.0.137.  Attempts to upgrade always fail with the error application already exists.  I need to upgrade to the newest version, please assist!

Categories: App
0 Kudos

. . . now that B&N has announced that it has abandoned the B&N Community fora (even though the fora are still here)??

 

After having my Nook for 3 months I noticed that I was being charged sales tax for  Nook purchases, even though I live in a state with NO sales tax, and bought the Nook at a B&N in this state.  That was back in March; I reported it here, and a B&N rep suggested a fix which, apparently hasn't worked, as I am still being charged sales tax on purchases.  It's starting to add up -- at this point I've been charged close to $40 in fake sales tax.

 

A PM to the B&N rep has produced no responce for nearly a month, leading me to conclude that they really have abandoned the Community.

 

OK, fine, technology marches on, and with it discussion fora.  But what's the new alternative for reporting issues?

 

Or does abandonment of the fora also mean that B&N has abandoned all support for their eReaders?

 

 

Categories: Books
0 Kudos

Nook Profile

Status: Open

I have an old first edition Nook reader which is registered under a previous email address.  I am unable to change the email address on the Nook.   I have the Nook app on my tablet which is registered using my current email address:  brenda.price049@hotmail.com.   I went through the process to unregister and re-register the Nook, but when I change the email address it tells me the address is already already in use.

Categories: email
0 Kudos
I am not able to access my wish list (which I know is under the limit) when I click the Ewish list option under shop. The option to add a book to the Ewish list does not appear when a book is selected while browsing. In the past when I have lost functions like "shop" (I wish I was kidding), I have gone into the storefront, turned my device on and off and...voila! Not this time. I did have someone verify that I had the latest download. Any help/info aporeciated. Thanks.
Categories: Software
0 Kudos

I have a Nook HD that locks up from time to time- once I able to do a hard shutdown and restart, I notice there are massive amounts of junk dowloads- one time it numbered over 100, this current time I stopped it at 75. They are not Nook based- each file is marked with random alpha-numeric codes followed by (dot)AndroidCoverMedium_Aspect.

 

One example is 01Q007CsPEOdi36lupS7UA.AndroidCoverMedium_Aspect. No two are the same- all random in the format described. In order to remove them, I have to delete each one individually. Is the Nook HD susceptible to a virus or uninvited file downloads?  Not real confident in hooking the device up to a computer at this point- cannot find anything on Android forums describing this. Please advise.

Categories: Hardware
0 Kudos

Saturday 3/29/14 I was trying to download a book directly from the store on my nook simple touch when I realized my nook wasn't connecting to the WiFi. The last time I downloaded a book successfully was Friday 3/28/14. So I figured no big deal I will just manually download the book onto my computer then onto my Nook. That didn't work either since I couldn't get the book to download onto my computer. Got in touch with customer service who tell me they are performing system maintenance which was affecting both downloads and WiFi and to try back later. Still have not been able to get it to connect to the WiFi or get books to download to my computer, however I can now get them to download to my phone and iPad which wasn't working on Saturday. Any ideas? As of right now my Nook is completely useless unless reading previously bought and downloaded books.

Categories: Books, web, Wi-Fi
0 Kudos

PagePerfect books still not downloading to HD+

Status: Open

Apologize if this is a duplicate, could have sworn that this issue had been raised before, but can't seem to locate it.

 

As of today 4/4/14, "some" PagePerfect books are still not downloading to the HD+.

 

Prior to purchasing, via the main webpage

1) I checked the devices the book would work on.  It clearly stated that it would work on the HD/HD+.

2) I checked the book specs.  It doesn't say on the webpage that this is a PagePerfect book.  (If it had, I wouldn't have purchased it.)  It just says "epub."

3) If I had checked the book specs from the HD+, it does say that it is PagePerfect.  Why the conflicting info?

 

If you can't get these type of books to work on the HD+, then at a minimum, please fix the webpage specs!

 

 

 

Categories: Books, Software
0 Kudos

Books deleted and useless support

Status: Open

A couple days ago, I noticed that a book I purchased in November was suddenly missing from my book list and devices. I had accessed it a week or two ago.

 

I have been trying to access customer support but every time I try, they're down for routine maintenance or closed for the day.

 

Getting furious. A WANT MY FRICKING BOOKS BACK.

Categories: Books
0 Kudos
I have downloaded an English-language epub with some Greek words in it and have found that some of the Greek characters are displayed as question-marks.  I have just found on one of the threads on this forum that as long ago as 2010 this serious deficiency was reported!  It ought to have been seen to by now.

 

People at Nook!  Listen carefully!  English, French, and German, and a number of other European languages are partly derived from Greek!  We all use words derived from Greek words every day!  You cannot afford to let any Greek characters, with or without accent marks, display incorrectly!

 

For example, if in an English text the etymology or derivation of an English word is discussed it may well be that its root is Greek, and thus the Greek root-word will be given!  It must then, surely, appear perfectly on the Nook.  If not, then the Nook really is below par.  But this is what's happening.  Every Greek word has a stress mark over one of the letters, and at the moment the Nook can't handle such stressed letters.

 

Before you attend to anything else on the Nook, you need to sort out this fundamental problem.  Research this issue thoroughly.  Many Greek characters appear correctly, but, remember, in every Greek word one character is always accented, to show the correct syllable to be stressed.  The Nook has got to handle this!

 

At the moment the Nook can handle every Greek letter in a word except the letter that is accented.  The Nook thus replaces that letter with a question mark.

Categories: Books, Software
0 Kudos

New Glowlight Issues

Status: Open

I purchased a Glowlight less than two weeks ago.  I love the features and functions but after less than a week I had an issue where the screen would blink, then when it came back on it had forwarded to a random page in the book I was reading and would not go back.  It would turn pages forward but not back and you could not get the menu to come up by touching the center portion of the screen.  It also would not turn off or go to the screen saver when pressing either the home button or the power button.  After trying everything I took it back to my local store where the "expert" did not believe this was happening.  He also tried everything including factory reset and it did the same thing for him, so they reluctantly replaced it.  That was 5 days ago and now the new one is doing exactly the same thing.  This time I was able to get to the factory reset screen, cancel the factory reset and get back to a place in the book that is about 20 pages behind where I actually was when the screen blinked but at least it seems to be working for now.  Any idea what is going on? 

Categories: Hardware, Software
0 Kudos

A few months ago I was charging my nook but suddenly my nook went into factory reset. I lost all my books on my ereader though they are still in my account. Everywhere I take my tablet I get the same message "check wifi connectivity". On the top right of my tablet the wifi icon is now grey instead of green and under network settings it says that wifi is on.  I've used wifi in several places (friends and family) but I can't get my books back. How do I get them back?

Categories: Wi-Fi
0 Kudos

I just got a NT its been working good until today. I went to open one of my apps that requires wi-fi and it said I wasn't connected so I went to my settings to connect. It then showed no networks not even B&N so I went to add a network. I put all the info in and pressed save but it didn't save or add the network. I haven't got the MAC filtering pop up yet, but it does say that my MAC address is unavailable. What do I do?

Categories: Wi-Fi
0 Kudos
I sideloaded an HTML file recently that I had converted into EPUB format with Calibre and there was now a space between each paragraph. If I turn on Publisher Default the space disappears. I haven't sideloaded any converted eBooks since the 2.1 update so I can't say exactly when this change occurred. All of the hundreds of converted eBooks I had sideloaded prior to 2.1 are still fine - none of them have a space between each paragraph. In fact if I sideload an eBook identical to one sideloaded previously it now has a space and the original (identical) does not. This behavior is identical to what browsers do with the original HTML, i.e. they put a space between each paragraph. They also don't indent but thankfully the Nook does (for now anyway). This may appear trivial but once Publisher Default is turned on one can't change ANYTHING. Not background color, font, etc. Oh - and I'm not a pirate. There ARE free eBooks out there but they need edited and converted. Gutenberg is one such site.
Categories: Hardware
0 Kudos

I own several Nooks, and I also run the Nook Windows app on my Windows 8 tablet device.    I flew out of town last weekend and was reading a newly purchased book on my Windows tablet on the flight.   I tried to go back to continue reading that book a couple days later and it was no longer in my library.  It was then that I noticed a number of other newly purchased books were missing.    I tried synching my library but after the synch it returns the message "New Items: 0".    The books all show up in my library online on barnesandnoble.com.

Unfortunately I'm still out of town and my other Nook devices are at home, so I can not test the synch on those devices at this time.

 

I am on the latest version of the Nook Windows app.

 

Any ideas?  (and no, dumping my Windows tablet is not a worthwhile suggestion, just saying in advance)

Categories: App, Software
0 Kudos

Cannot update Adobe Air to a current version (slight security issue)

 

Have to load both the google play facebook apps and keep the original nook facebook on the HD+

Cannot update Google Play Music to the Play store version of the app, which allows chromecasting

Also cannot update the nook native twitter to the current Play store version of twitter...

 

Most other apps will allow you to install *both* versions* or one version (google play) will let you install over certain Nook apps... (facebook and many of the google native apps will let you overinstall)

 

Ideally i think the nook needs to be refreshed up to a current gen of Android esp with 4.4 allowing performance improvements for lower spec devices.. theres still quite a few glitches in 2.1.1 with menu appearances, touch sensitivity, sync issues,  even after a full factory restore... Also the nook doesnt seem to know how to make icons dissapear that use a registration app.... even with a reboot.. (I.E if you buy certain apps, they are used to verify registration payment and their icons are supposed to vanish from the screen on reboot.. they dont)

 

 

 

 

Categories: App, social, Software
0 Kudos

Add Bookclubs link to bn.com

Status: Open

I think this would be a great idea, not only for ease of access, but to show potential Nook buyers that there is a community out there. Otherwise, you feel disconnected and wonder if anyone else owns the device. BN should be proud of the bookclubs and tout them.

Categories: social, web
0 Kudos

This primarily occurs on graphic-heavy items such as digital comic books. The page display arbitrarily switches between expanded and full page views, jumps within the expanded page, skips forward or back one or more pages, Additionally, when the page is on expanded view, it occasionally locks into position, so that you cannot hold and drag the image to see another part of the graphic page. This occurs whether the unit is fully discharged or 75% or more discharged, and when the behavior begins, the battery discharge appears to accelerate, so that when this behavior begins to occur, a fully-charged unit may need recharging after one hour of use. A hard reset doesn't appear to help, nor does cleaning the screen. The behavior is inconsistent, but appears to be more frequent if the unit has been in frequent use during a day. The same issue does not occur with text-based products. This is very annoying, and makes the Nook Color almost unusable for my primary purpose.

 

Categories: screen
0 Kudos

Product: Nook with Glowlight (Model BNRV350)

Software version: 1.1.5

 

Open a book (any book). Hold on any *complete* word for a moment, and it will show as "selected"; at the bottom of the interface, you'll have options to Highlight, Add Note, Share, or Look Up.

 

Browse to a page, or adjust your text size settings, so that you see a work that is hyphenated at the end of the line (right side). Try to select either side of the word, and you'll find it impossible. You can only highlight the word by bumping or decreasing text size. Users should be able to highlight text-wrapped words.

 

With my font settings, I see about 150 words on an average page; of these, about 5 are typically auto-hyphenated. This means I can't readily use the dictionary for about 3% of the words I see at any given time.

Categories: Books
0 Kudos

When will App2SD be supported?

Status: Open

Since the update that gave us Google Play access (2.06, I think), my son's Nook HD has filled up with apps because we are unable to leverage the SD card to offload apps from primary memory. What is the timeline to provide support for App2SD? I see little sense in having an SD card slot if it can only be used for personal music and other files.

 

I even went to my local B&N store where the Nook person called Nook Support directly while I stood nearby. It was confirmed that there was no way to do this today - either via app or native software coding, but this phone tech had no idea if an update to permit this was in the pipeline. However, they did note that this was something that was being asked about since Google Play came into the fold.

 

Related to this, you guys need to do a better job of making your timelines for software changes known - especially since B&N has decided to stop future Nook hardware updates. If you want us to use your ecosystem, you need to be more transparent in a public manner instead of digging through comments here in these forums.

Categories: App, Software
0 Kudos

We believe there may be a bug introduced to the default launcher in the 2.1.1 update.

 

Our app (https://play.google.com/store/apps/details?id=com.adsi.kioware.client.mobile.app) uses two different launchers. The problem is that regardless of which launcher icon you click on you always get the one activity.

 

Note: I wouldn't suggest testing using our app. It's a kiosk app and will lock you out unless you know how to exit. See below...

 

To confirm our suspicions we also tried it using Google+ which also uses two different launchers icons. "G+ Photos" and "Google+" both launch into the exact same screen when "G+ Photos" is obviously suppose to go into the photo's section of Google+. The icons worked correctly on a Nexus 10 and a Galaxy S3 but did not on the Nook HD+.

 

Model Number: BNTV600

 

I wasn't sure where to actually report this so I am posting it here. Please let me know where I actually need to send this if not here.

Categories: Software
0 Kudos

When opened, 3 of my books open up to completely different authors and stories - on my Nook and PC. I have contacted Customer Service more than several times and I get the same disingenuous response each time -  "the problem lies with the eBook file itself" - while it is great that BN's "Content Team" knows that the problem is with THEIR formatting, they don't fix it!  In the same e-mail they ask for my patience and say it will be fixed within 1-2 weeks. Really? Not true!!

 
I have been waiting since May 29 to get one of these fixed and it's October 28 now.  I'm tired of waiting and then having to be the one to follow-up with e-mails reminding them there is a problem because they NEVER follow-up.
 
This is ridiculous. Two of these books are parts of a two different series so it's not just these books that are affected but a total of 7 books.
 
I've tried to call and been put on hold.  I'm busy, I'm the customer and I should be able to send an e-mail and then get the problem resolved.
 
Categories: Books
0 Kudos

This weekend, I've been rereading some older books, namely anything by Philippa Gregory. I decided that I wanted to reread 'The Red Queen' earlier, and tried to find it on my Nook HD. Lo and behold, it has disappeared from both of my Nooks, my iPhone app, and my online archive-- it's no where to be found. I'm not sure if I'm missing any other books, right now I'm too angry to even begin to wrack my brain for that information. I know that I purchased that book right after it was released in 2010, and I know that it was on my Nook[s] earlier this year. But because the purchase is so old, I can't find the order number on my account page.

 

Needless to say, I'm pretty infuriated right now. I'm willing to repurchase, as it's on sale for $6-- but how many more of my ebooks are you going to delete without my knowledge? Am I purchasing these, or is this just a library, and I'm paying to borrow? Stop updating/messing with my library without letting me know!

Categories: Software
0 Kudos

Twitter updates

Status: Open

Whenever updating twitter from to the most recent version via the play store, the update will uninstall after turning on the wifi later and the library syncs.  With the nook version of twitter this is less noticeable since the twitter app version is 4.1.7 and not 4.1.8.  Please fix.

Categories: App, social
0 Kudos

I have the nook tablet and it worked great.  About a month or so ago I started having problems when connected to Wi-Fi.  Works great when its turned off.  No problems reading books or any non Wi-Fi needed apps.  But when I turn on Wi-Fi its fine for a few minutes then it starts to "wig out". It just randomly starts opening pages. Then it will say "battery critically low" even if its fully charged then just turn off.  Once I turn Wi-Fi back off its fine again.  Any suggestions?

Categories: power, screen, Wi-Fi
0 Kudos

All of a sudden, my nook seems frozen on the "drag to unlock your nook" screen, I cannot even turn it off...cannot slide to open, nothing. Has anyone had this problem? Does anyone know what I can do to fix it?  I even tried putting it on the charger to see if that would pull up the "charging" screen..nothing.  I really want to read the two new books I purchased a few days ago, but cannot do anything. Very frustrating,..I would appreciate any help or suggestions anyone has. If it had batteries, I would pull them out and start again, but no such luck.....Help!!  BW

Categories: screen
0 Kudos

Missing book

Status: Open

I have the Nook app on my android phone and a Nook HD. Recently I noticed that a favorite book of mine had disappeared off my phone app. It still shows up on my Nook HD. It is also missing from my library on the website. I did not delete it. Again it is a favorite of mine. I bought is a few years ago and would rather not have to buy it again, especially since the price of that book has doubled. It would not be a big deal but I don't carry my Nook all the time. I am afraid it is going to disappear off my Nook too.:smileysad:  I have deleted the Nook app and reloaded it, with no change. I have synced with no change. They are charging $16.99 now for this book and I originally paid $7-8. Because I purchased it so long ago I can't even find a record of the purchase.

 

I have sent an email to B&N but no response yet.

Any ideas?

Categories: App, Books
0 Kudos

NOOK for PC crashes

Status: Open

Every time I open and attempt to read the latest issues of my magazines, it crashes my NOOK for PC. I am allowed to get a few pages in then CRASH! and the following message appears:

 

We are sorry, but this Barnes & Noble application has encountered a

problem and it needs to close (code012).

 

 

And if I wish to download and read any of my magazines on my PC, the following message appears:

 

The title is currently not available for download for this application.

(Download: 2138)

 

 

How do I fix this?

 

 

 

 

 

Categories: Software
0 Kudos

The new issues of both Analog and Asimov's magazines are missing their cover art, both on the web pages for the magazines (linked) and on downloaded copies.  The cover art does appear within the epub file once you download it, but won't display in the issue list on the Nook.

Categories: Books
0 Kudos

nook video not working

Status: Open

nook video not working on nook HD+, linked to ultraviolet, but no show in library.

 

also on the website (my nook library)

http://www.barnesandnoble.com/account/video-locker

that link is dead

 

We are sorry...

There was a problem with the page you requested. Click here to continue shopping.

Categories: Video, web
0 Kudos

Yesterday 48 NEW pornographic titles (a few examples: Threesome with Daddy, Lesbian Sex, ...) showed up out of the blue of my two nooks. Looks like some sort of advertising. I am extremely annoyed, especially since one of the nooks is used by my young son. Customer support told me that they push what seems to match my interest. None of the books that I purchased in the past even remotely suggest any interest in this type of "literature".  I am not even sure that this practice is legal. For now I deleted them (they show up in the archived section). Tedious work, as they have to be deleted one by one...

Has this happened to anyone else?

Categories: Books
0 Kudos

I have allowed Google Play in my son's profile and have set the shop up so that a password has to be entered with every purchase. about 6weeks ago the app will not load on his profile. I have purchased several movies and shows for him and now he can't watch them unless he uses my profile. I get a box that says "Google Play has stopped working"  and then I am given the option to close or report. I report everytime, have changed the settings for his profile and nothing has worked. Incredibly frustrating.

#2 if I leave WiFi on while, when I read a book, without fail, everytime my Nook will update and reboot the whole system. When not reading it will also reboot at times, but it happens at least once a day where it restarts the whole system and is not uncommon for it to happen up to 3 or 4 times a day. I called customer support and they gave me the runaround about it and nothing she said made sense. I am highly disappointed in myself for purchasing this since I am unable to even enjoy it.  Any help is fixing these problems is welcome, otherwise I am returning and requesting a full refund, including all purchases made on the device, for the device.

Categories: Software
0 Kudos

Add an icon to the e-mail trash folder to delete all of the items in trash.  I have over 20,000 items and it's just not realistic to flag each item, 25 on a page, for delete.  A "delete all" is really needed.

Categories: email
0 Kudos

I bought 4 books and they didn't load at that time in my nook 3G. I've tried to download them and every time I get bars showing the signal is good but I get a popup that says I need to check connectivity or it said download starting and then download queing. Whats with that?

Categories: Books
0 Kudos

I am requesting (politely & nicely) someone from the Barnes & Noble support team to address this problem and let us know what the heck is going on with us not getting a magazine download?

 

What happened to the Sept 9th issue of BusinessWeek? 

 

No one from Barnes & Noble or BusinessWeek has made any kind of comment as to why we did not get that issue.

 

Do we need to start cancelling our subscriptions....???

Categories: App
Welcome to the NOOK Issue Reporting exchange. Post your issue and come back later to check its status, as well as commentary from myself and BN developers. - Alex
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