I was aware in the past that the wishlists created on the devices were only stored locally on the device. They were not saved online and when a device was reset, users would have to create a new wishlist on the device. This was fine and dandy as far as I was concerned, except for when I bought a book BEFORE I took it off the wishlist. This left a book on the wishlist that I COULD NOT REMOVE. Resetting the device would fix this, as it erased the local wishlist along with everyhting else.
Fast forward to today. I did a random erase/deregister because I am a complete geek and like to reset my computers/devices every once in awhile. While setting up my preferences again, I went to go manually enter books into my wishlist. TO MY ABSOLUTE HORROR I found my wishlist intact including all of my purchased books that could not be removed.
So, this brings me to 2 questions:
1) Apparently the device wishlist is now stored online, possibly hidden with the profile database. That's fine, and a sign of progress. But can I please be allowed to edit this list online?
2) IF I BUY A BOOK THAT IS ALREADY ON THE WISHLIST CAN'T IT JUST AUTOMATICALLY BE REMOVED FROM THE WISHLIST?
Since September 11 or 12, 2013, newly purchased B&N movies, and UV redeemed movies that are not listed as unsupported (ones that can be played directly from the Nook video library) are no longer downloading with covers. Only those videos redeemed elswhere, but listed as unsupported in the Nook video library are showing up with covers.
This is occurring on all 4 of our HS/HD+ devices.
The stock NOOK browser in 2.0.6 had ArticleView which allowed me to read a web article in a single text-based format with large type and double spaced lines. The ArticleView Nook browser was removed and replaced by a Chrome browser without this capability in the Nook 2.1 update.
ArticleView was more than just a nice feature - it is nearly essential for those of us with vision problems. Barnes and Noble has taken a big step backwards for Accesibility (ADA).
BN: please allow us to reinstall the 2.0.6 Nook Browser from the BN Shop!
Please remember your older and vision impaired customers. The Nook HD's ArticleView browser and ePub book format were the reasons we chose the NOOK HD/HD+ over competitor's devices. We chose a Nook, not a generic Android tablet. Please respect our choice and please help us with our special accessiblity needs. Give us back the ArticleView browser, at least as an option.
Prior to September 23, 2013 I received The New Yorker magazine in a custom format that worked quite well on the Nook. It included a way to view all cartoons in the issue in one screen, as well as many other helpful features. Since that date, however, the format has changed. The week after that I received the issue in completely plain ePub format. It was completely useless for magazine content. After that the issues are arriving in plain PDF format. That might work on a larger screen but is, again, useless on a small screen. And only the main articles include "Article View" that allows content to be read outside of the fixed format of a pdf file.
I'm trying to find out if this is a permanent change in file format. I much prefer the previous, custom file format. The people at The New Yorker keep referring me back to Nook support. Nook Support says they are only distributing the file. Who can answer this question?
Here is the text of my original message to Support at The New Yorker:
The Nook edition of the New Yorker has been delivered electronically
over the last few weeks once in ePub format and twice in PDF format. I
much prefer the digital format that the magazine was delivered in prior
to the Sep 23, 2013 edition. That custom format was much easier to read
on the Nook. I am even considering canceling my subscription if I
continue to receive the magazine in plain PDF format. Is this a
permanent change or a temporary technical problem?
1) When I open a book on my computer, its page size is different than when I read a book on the nook, an iPad, or my phone. Each device though only checks the page number from the previous device, and jmping to most recent page on the next device goes to a significantly different area. It would be good to correctly offset pages
2) As I purchase more and more books they tend to run over each other and it becomes hard to sort them all (unless I remember the specific title I am searching for). A user-driven category system (that correctly maps to different devices) would make it much easier to sort my books (technology, fantasy, humor, etc)
3) It took a very long time and google searches to find a place where I could leave feedback - not the case for apple, amazon, etc. I want to support this product and, even if you don't have time to read all the feedback, it would make users feel more involved if they even think someone is reading their comments. Please add a clear and visible 'Provide Feedback' and 'Report Problem' button in each device
4) Naturally B&N carries some publishers, Amazon others, and so on. Instead of having to guess what we will purchase, you could create an (easily accessible) area fo us to leave requests for which books we wish we could read on the Nook. Have us put in the ISBN of the specific books so you don't have to guess at what title we are talking about. Then you could just set an automated system continually monitor that and your business team will get clear feedback and cost-benefit analysis
5) I love Amazon for a lot of things, but I love B&N for books over Amazon. First because you do not censor books as Amazon has done twice in the past, but more importantly because you have physical book stores. I like going into a store, browsing through books, drining a coffee, and if I like the book then purchasing it - for my nook. My bookshelves are simply too full for more physical books. Why not take advantage of that to let the nook (or my phone, iPad, Android tablet) scan the bar code on the back of the book to quickly see if an ebook is available? The technology is out there and available from a number of free aps, impulse purchases would be more common, and you would gain suggestive feedback (if GPS or local network is enabled) which purchases are made as a result of seeing something in a B&N bookstore vs. other means. I'm sure marketing could come up with a ton of info they would love as a result
6) Since the main call to fame for the Nook is the presence of physical stores, you may consider closer tie-ins between the Nook and the physical stores. Eg. checking store's inventory for physcal copies of a book a user may want to browse, scaning a book in a store for suggestions of other books in the store to look at / find out which the 1st book in a series is, scan in purchased physical book barcodes to get reminders of what you already have / when a new book in a watched series is released, maybe on the splash screen showing when something interesting is happening at the nearby physical stores (author visits, group meetings) etc. Stuff to bring the two experiences together and promote both as a result. The Nook won't compete with the iPad and Android tablets, don't try that as the primary concern, focus on what the Nook already is best at and don't forget most of the time we will use non-nook devices (because my phone is always in my pocket, my computer has a giant screen, and so on)
There is this one book 'Legacy by Kate Brian' which i have purchased but am unable to read.
Whenever i try to view the book it comes up with the message 'error dialogue:sorryannot open this book' it seems to be only thi book, and when trying to view it on the computer at barnes and nobles in my library all it says is 'product data not available'.
I've restarted my nook a lot, repurchased and redownloaded the book and yet it stays unreachable to me -any suggestions on what to do?
Trying to read the latest issue of Popular Mechanics on my HD+ running 2.1.0
After only a few pages I get "unfortunately reader has stopped"
Happened multiple times, now the mag won't even come up.
My other mags seem fine.
I had a few problems with this mag prior to the new software update, but never this bad.
When you enter the Archive section through the Library on an HD/HD+ there is a nice back arrow at the top left that brings you back to the Library.
e.x I tap Library from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. To go back to the Library I simply tap the back arrow at the top left.
Prior to 2.0.6 the Apps menu had a back arrow that brought you back to the Library. This was removed in the most recent update, but the removal of that back arrow means that when you enter the Archive from the Apps menu there is no way to navigate back.
ex. I tap Apps from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. There is no way to navigate back to the Apps menu aside from going all the way back to the home screen.
Just need that back arrow back when you're viewing the Archive from the Apps menu.
A persistant back navigation would fix all of this as well... Just saying.
B&N, you may consider this a "suggestion;" I consider it an "issue."
Some of us really like the Nooks, own more than one at this point, and purchase a lot of content. But that doesn't necessarily mean we want all that content on our NST/NSTG's.
Here's the issue. Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not. And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.) Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.) But that's taking away from my reading time, which in turn reduces the B&N purchases. (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)
Really hope that you will "fix" this on the NST/NSTG. At a minimum, please incorporate this into the software for the next e-ink device.
Even with my HD+ linked to my UltraViolet account my videos are not shown in my library. I have two UltraViolet videos (Hobbit and Life of PI) both are available from the B&N store but they still do not show in my library, only in the Flixster app.
The new update has completely degraded the audio quality of streamed Bluetooth music such that the nook HD is no longer suitable to this task. The audio quality used to be fine--though it was not as good as a wired connection, it still worked well. Now the sound is as if it is underwater.
This is not strictly a BN thing, lots of andriod users report this on 4.2 phones. However, since the problem is well documented and a fix is readily available on the net, this probably did not need to happen.
The problem appears to be excessive bit reduction in the audio data. The result is a loss of signal at the high end and an excess amount of bass. Simple EQ cannot compensate for this since you cannot get the lost data back. The reduction in data is fine when using bluetooth for phone calls, where you want to cut out the high end and increase the bass. (Talk radio uses the same filtering to make the people speaking more understandable.) But this filtering is devistating to music. This compression algoritm should never be used on a nook, which cannot even be used to make phone calls.
The fixes out there do seem to work but require rooting. I hope we get a patch soon that addresses this so I can avoid rooting my device.
I just updated to 2.0.6 and now I can't upload anything to the SD card
using a PC (Win 7 x64). The upload doesn't even start. I can upload to
the main memory fine.
As you might imagine this appears as a serious issue to me.
I have tried removing/reinserting the card, soft reset. Nothing resolves
I own several Nooks, and I also run the Nook Windows app on my Windows 8 tablet device. I flew out of town last weekend and was reading a newly purchased book on my Windows tablet on the flight. I tried to go back to continue reading that book a couple days later and it was no longer in my library. It was then that I noticed a number of other newly purchased books were missing. I tried synching my library but after the synch it returns the message "New Items: 0". The books all show up in my library online on barnesandnoble.com.
Unfortunately I'm still out of town and my other Nook devices are at home, so I can not test the synch on those devices at this time.
I am on the latest version of the Nook Windows app.
Any ideas? (and no, dumping my Windows tablet is not a worthwhile suggestion, just saying in advance)
I am having difficulty recharging my Nook, I believe that the port itself has become loose from the memory board. I believe this problem could be avoided by moving the port to the top of the Nook instead of the bottom. I hold the Nook close to me as I would a book which results in stress on the port as I usually continue to read even when my Nook is recharging. If the port was located at the top edge of the nook instead of the bottom edge it would not be affected when being used while recharging as the cord would not be bent at the plug as it is when the plug is at the bottom and it is used while recharging.
Cannot update Adobe Air to a current version (slight security issue)
Have to load both the google play facebook apps and keep the original nook facebook on the HD+
Cannot update Google Play Music to the Play store version of the app, which allows chromecasting
Also cannot update the nook native twitter to the current Play store version of twitter...
Most other apps will allow you to install *both* versions* or one version (google play) will let you install over certain Nook apps... (facebook and many of the google native apps will let you overinstall)
Ideally i think the nook needs to be refreshed up to a current gen of Android esp with 4.4 allowing performance improvements for lower spec devices.. theres still quite a few glitches in 2.1.1 with menu appearances, touch sensitivity, sync issues, even after a full factory restore... Also the nook doesnt seem to know how to make icons dissapear that use a registration app.... even with a reboot.. (I.E if you buy certain apps, they are used to verify registration payment and their icons are supposed to vanish from the screen on reboot.. they dont)
I think this would be a great idea, not only for ease of access, but to show potential Nook buyers that there is a community out there. Otherwise, you feel disconnected and wonder if anyone else owns the device. BN should be proud of the bookclubs and tout them.
This primarily occurs on graphic-heavy items such as digital comic books. The page display arbitrarily switches between expanded and full page views, jumps within the expanded page, skips forward or back one or more pages, Additionally, when the page is on expanded view, it occasionally locks into position, so that you cannot hold and drag the image to see another part of the graphic page. This occurs whether the unit is fully discharged or 75% or more discharged, and when the behavior begins, the battery discharge appears to accelerate, so that when this behavior begins to occur, a fully-charged unit may need recharging after one hour of use. A hard reset doesn't appear to help, nor does cleaning the screen. The behavior is inconsistent, but appears to be more frequent if the unit has been in frequent use during a day. The same issue does not occur with text-based products. This is very annoying, and makes the Nook Color almost unusable for my primary purpose.
Product: Nook with Glowlight (Model BNRV350)
Software version: 1.1.5
Open a book (any book). Hold on any *complete* word for a moment, and it will show as "selected"; at the bottom of the interface, you'll have options to Highlight, Add Note, Share, or Look Up.
Browse to a page, or adjust your text size settings, so that you see a work that is hyphenated at the end of the line (right side). Try to select either side of the word, and you'll find it impossible. You can only highlight the word by bumping or decreasing text size. Users should be able to highlight text-wrapped words.
With my font settings, I see about 150 words on an average page; of these, about 5 are typically auto-hyphenated. This means I can't readily use the dictionary for about 3% of the words I see at any given time.
Since the update that gave us Google Play access (2.06, I think), my son's Nook HD has filled up with apps because we are unable to leverage the SD card to offload apps from primary memory. What is the timeline to provide support for App2SD? I see little sense in having an SD card slot if it can only be used for personal music and other files.
I even went to my local B&N store where the Nook person called Nook Support directly while I stood nearby. It was confirmed that there was no way to do this today - either via app or native software coding, but this phone tech had no idea if an update to permit this was in the pipeline. However, they did note that this was something that was being asked about since Google Play came into the fold.
Related to this, you guys need to do a better job of making your timelines for software changes known - especially since B&N has decided to stop future Nook hardware updates. If you want us to use your ecosystem, you need to be more transparent in a public manner instead of digging through comments here in these forums.
We believe there may be a bug introduced to the default launcher in the 2.1.1 update.
Our app (https://play.google.com/store/apps/details?id=com.adsi.kioware.client.mobile.app) uses two different launchers. The problem is that regardless of which launcher icon you click on you always get the one activity.
Note: I wouldn't suggest testing using our app. It's a kiosk app and will lock you out unless you know how to exit. See below...
To confirm our suspicions we also tried it using Google+ which also uses two different launchers icons. "G+ Photos" and "Google+" both launch into the exact same screen when "G+ Photos" is obviously suppose to go into the photo's section of Google+. The icons worked correctly on a Nexus 10 and a Galaxy S3 but did not on the Nook HD+.
Model Number: BNTV600
I wasn't sure where to actually report this so I am posting it here. Please let me know where I actually need to send this if not here.
When opened, 3 of my books open up to completely different authors and stories - on my Nook and PC. I have contacted Customer Service more than several times and I get the same disingenuous response each time - "the problem lies with the eBook file itself" - while it is great that BN's "Content Team" knows that the problem is with THEIR formatting, they don't fix it! In the same e-mail they ask for my patience and say it will be fixed within 1-2 weeks. Really? Not true!!
This weekend, I've been rereading some older books, namely anything by Philippa Gregory. I decided that I wanted to reread 'The Red Queen' earlier, and tried to find it on my Nook HD. Lo and behold, it has disappeared from both of my Nooks, my iPhone app, and my online archive-- it's no where to be found. I'm not sure if I'm missing any other books, right now I'm too angry to even begin to wrack my brain for that information. I know that I purchased that book right after it was released in 2010, and I know that it was on my Nook[s] earlier this year. But because the purchase is so old, I can't find the order number on my account page.
Needless to say, I'm pretty infuriated right now. I'm willing to repurchase, as it's on sale for $6-- but how many more of my ebooks are you going to delete without my knowledge? Am I purchasing these, or is this just a library, and I'm paying to borrow? Stop updating/messing with my library without letting me know!
Whenever updating twitter from to the most recent version via the play store, the update will uninstall after turning on the wifi later and the library syncs. With the nook version of twitter this is less noticeable since the twitter app version is 4.1.7 and not 4.1.8. Please fix.
I have the nook tablet and it worked great. About a month or so ago I started having problems when connected to Wi-Fi. Works great when its turned off. No problems reading books or any non Wi-Fi needed apps. But when I turn on Wi-Fi its fine for a few minutes then it starts to "wig out". It just randomly starts opening pages. Then it will say "battery critically low" even if its fully charged then just turn off. Once I turn Wi-Fi back off its fine again. Any suggestions?
All of a sudden, my nook seems frozen on the "drag to unlock your nook" screen, I cannot even turn it off...cannot slide to open, nothing. Has anyone had this problem? Does anyone know what I can do to fix it? I even tried putting it on the charger to see if that would pull up the "charging" screen..nothing. I really want to read the two new books I purchased a few days ago, but cannot do anything. Very frustrating,..I would appreciate any help or suggestions anyone has. If it had batteries, I would pull them out and start again, but no such luck.....Help!! BW
I have the Nook app on my android phone and a Nook HD. Recently I noticed that a favorite book of mine had disappeared off my phone app. It still shows up on my Nook HD. It is also missing from my library on the website. I did not delete it. Again it is a favorite of mine. I bought is a few years ago and would rather not have to buy it again, especially since the price of that book has doubled. It would not be a big deal but I don't carry my Nook all the time. I am afraid it is going to disappear off my Nook too. I have deleted the Nook app and reloaded it, with no change. I have synced with no change. They are charging $16.99 now for this book and I originally paid $7-8. Because I purchased it so long ago I can't even find a record of the purchase.
I have sent an email to B&N but no response yet.
Every time I open and attempt to read the latest issues of my magazines, it crashes my NOOK for PC. I am allowed to get a few pages in then CRASH! and the following message appears:
We are sorry, but this Barnes & Noble application has encountered a
problem and it needs to close (code012).
And if I wish to download and read any of my magazines on my PC, the following message appears:
The title is currently not available for download for this application.
How do I fix this?
The new issues of both Analog and Asimov's magazines are missing their cover art, both on the web pages for the magazines (linked) and on downloaded copies. The cover art does appear within the epub file once you download it, but won't display in the issue list on the Nook.
nook video not working on nook HD+, linked to ultraviolet, but no show in library.
also on the website (my nook library)
that link is dead
We are sorry...
There was a problem with the page you requested. Click here to continue shopping.
Yesterday 48 NEW pornographic titles (a few examples: Threesome with Daddy, Lesbian Sex, ...) showed up out of the blue of my two nooks. Looks like some sort of advertising. I am extremely annoyed, especially since one of the nooks is used by my young son. Customer support told me that they push what seems to match my interest. None of the books that I purchased in the past even remotely suggest any interest in this type of "literature". I am not even sure that this practice is legal. For now I deleted them (they show up in the archived section). Tedious work, as they have to be deleted one by one...
Has this happened to anyone else?
I have allowed Google Play in my son's profile and have set the shop up so that a password has to be entered with every purchase. about 6weeks ago the app will not load on his profile. I have purchased several movies and shows for him and now he can't watch them unless he uses my profile. I get a box that says "Google Play has stopped working" and then I am given the option to close or report. I report everytime, have changed the settings for his profile and nothing has worked. Incredibly frustrating.
#2 if I leave WiFi on while, when I read a book, without fail, everytime my Nook will update and reboot the whole system. When not reading it will also reboot at times, but it happens at least once a day where it restarts the whole system and is not uncommon for it to happen up to 3 or 4 times a day. I called customer support and they gave me the runaround about it and nothing she said made sense. I am highly disappointed in myself for purchasing this since I am unable to even enjoy it. Any help is fixing these problems is welcome, otherwise I am returning and requesting a full refund, including all purchases made on the device, for the device.
Add an icon to the e-mail trash folder to delete all of the items in trash. I have over 20,000 items and it's just not realistic to flag each item, 25 on a page, for delete. A "delete all" is really needed.
I bought 4 books and they didn't load at that time in my nook 3G. I've tried to download them and every time I get bars showing the signal is good but I get a popup that says I need to check connectivity or it said download starting and then download queing. Whats with that?
I am requesting (politely & nicely) someone from the Barnes & Noble support team to address this problem and let us know what the heck is going on with us not getting a magazine download?
What happened to the Sept 9th issue of BusinessWeek?
No one from Barnes & Noble or BusinessWeek has made any kind of comment as to why we did not get that issue.
Do we need to start cancelling our subscriptions....???
http://www.barnesandnoble.com/u/nook-for-pc/379003591 this link says that i should be able to use bookshelves on my pc with nook. there are no options that i can find to set them up.
BROKEN SCREEN ON NOOK S'T WITH G'L I AM TOO FAR TO GET ANY WANRENTEE ON IT BECAUSE I GOT IT LAST CHRISTMAS,AND I AM NOT IN THE U.S.A, NOW THERE IS A BIG BLACK NOTHING IN HALF OF IT CAN SOMEONE DO SOMETHING FOR ME PLEASE
I have over 300 books on my nook and as many as 25% of them give me this message when I try to open them, "We're working on making this title available on NOOK® for Web. In the meantime, read it on our free NOOK Reading Apps." 1. I do not want to read on my computer 2. Why was I sold a book (many books, actually) that have not been configured to work with my nook? How soom will these issues be fixed as there are many books I'd like to read but cannot because the title is "not available". If you are selling a shirt in a store but the buttons do not work, do you sell the shirt and tell the customer you are working on it? Then why would you sell ,many non-working nooks and tell me you are working on fixing them so I can read them with my Nook? It doesn't make sense.
Also, I put a $50.00 credit card on my b & N account so I could buy nooks but it does not use my gift card - it pulls payment from my credit card instead. I thought it was supposed to pull payment from gift cards first. Why am I having issues with that as well?
Plwase get back to me as I am getting a bit frustrated with my Nook. Regards, Debra
When I am in the shelves of my Library, I touch the edit button on any shelf to add a book to the shelf and the Nook changes the page I am on. SO FRUSTRATED!!! I am getting ready to go back to my 1st edition. I have had this Nook Simple Touch less than a year.
I have had my nook for just over two years now, with relatively few problems. However, a couple days ago, my nook froze as it was syncing with my computer and has not responded at all since. It is not responding to any buttons or being plugged in. Does anyone know of anything I can do to save it????
Hey guys, I have the first edition Nook and I have been having some trouble with it. The Nook refuses to download any of the books that are in the library and i'm not sure why. I have Wifi in the house and it's connected to the Nook. Not sure what could be the problem. It has the latest updates and everything. Any help would be greatly appreciated!
My Nook HD won't get past the loading part of turning on. It sits on 99%. What can I do to fix it. I've had my Nook since Christmas. My son was playing a game on his profile when it started restarting itself and now it won't turn on. I put it on my charger and it acts like it's going to turn on but never gets past loading to 99%
Problem: When I log into My NOOK it seems to try to load, but only returns a totally blank page.
Chrome Version 28.0.1500.72 m
I don't seem to be the only one, as there is discussion over at the NOOK Talk section about this issue.
I have always been able to pin items from Pinterest on my NOOK- however, as of a few days ago-whenever I try to do anything on Pinterest (pin or open my boards)- it simply stays on the same page that it originally opened. Any suggestions or ideas?? I use Pinterest a lot for my job so I really need to be able to access it. Thanks so much!!-
Cannot open Shop on either Nook HD+ or Nook Color. Try to download free Friday book on web page and it says I already own the book. Which I do not. Tried to add free Friday app to my online shopping cart. Says my cart is empty! My wi-fi is working, so must be a BN issue. Hope you are working on it because I would like this week's free Friday items! Thanks!