B&N Community

Many are reporting "DRP Reader Failed" error message while trying to read cbz files.

 

The update to permit use of the Play store is a really good idea (it addresses my earlier Calibre Companion suggestion, for instance) but there are some issues.

 

For many customers the Article View feature in the stock browser was very helpful.  Also, there was decent Flash support in that browser, which is now missing.

 

The stock browser is still in the /system/app folder, and the bookmarks from it are still on the device, but the program seems to have been hidden from the operating system.  

 

Please reenable the stock browser for 2.1 customers.  Many prefer that Article View display to the alternatives and need Flash support. 

The stock NOOK browser in 2.0.6 had ArticleView which allowed me to read a web article in a single text-based format with large type and double spaced lines. The ArticleView Nook browser was removed and replaced by a Chrome browser without this capability in the Nook 2.1 update.
 
ArticleView was more than just a nice feature - it is nearly essential for those of us with vision problems. Barnes and Noble has taken a big step backwards for Accesibility (ADA).
 
BN: please allow us to reinstall the 2.0.6 Nook Browser from the BN Shop!
 
Please remember your older and vision impaired customers. The Nook HD's ArticleView browser and ePub book format were the reasons we chose the NOOK HD/HD+ over competitor's devices. We chose a Nook, not a generic Android tablet.  Please respect our choice and please help us with our special accessiblity needs. Give us back the ArticleView browser, at least as an option.

1) When I open a book on my computer, its page size is different than when I read a book on the nook, an iPad, or my phone.  Each device though only checks the page number from the previous device, and jmping to most recent page on the next device goes to a significantly different area.  It would be good to correctly offset pages

 

2) As I purchase more and more books they tend to run over each other and it becomes hard to sort them all (unless I remember the specific title I am searching for).  A user-driven category system (that correctly maps to different devices) would make it much easier to sort my books (technology, fantasy, humor, etc)

 

3) It took a very long time and google searches to find a place where I could leave feedback - not the case for apple, amazon, etc.  I want to support this product and, even if you don't have time to read all the feedback, it would make users feel more involved if they even think someone is reading their comments.  Please add a clear and visible 'Provide Feedback' and 'Report Problem' button in each device

 

4) Naturally B&N carries some publishers, Amazon others, and so on.  Instead of having to guess what we will purchase, you could create an (easily accessible) area fo us to leave requests for which books we wish we could read on the Nook.  Have us put in the ISBN of the specific books so you don't have to guess at what title we are talking about.  Then you could just set an automated system continually monitor that and your business team will get clear feedback and cost-benefit analysis

 

5) I love Amazon for a lot of things, but I love B&N for books over Amazon.  First because you do not censor books as Amazon has done twice in the past, but more importantly because you have physical book stores.  I like going into a store, browsing through books, drining a coffee, and if I like the book then purchasing it - for my nook.  My bookshelves are simply too full for more physical books.  Why not take advantage of that to let the nook (or my phone, iPad, Android tablet) scan the bar code on the back of the book to quickly see if an ebook is available?  The technology is out there and available from a number of free aps, impulse purchases would be more common, and you would gain suggestive feedback (if GPS or local network is enabled) which purchases are made as a result of seeing something in a B&N bookstore vs. other means.  I'm sure marketing could come up with a ton of info they would love as a result

 

6) Since the main call to fame for the Nook is the presence of physical stores, you may consider closer tie-ins between the Nook and the physical stores.  Eg. checking store's inventory for physcal copies of a book a user may want to browse, scaning a book in a store for suggestions of other books in the store to look at / find out which the 1st book in a series is, scan in purchased physical book barcodes to get reminders of what you already have / when a new book in a watched series is released, maybe on the splash screen showing when something interesting is happening at the nearby physical stores (author visits, group meetings) etc.  Stuff to bring the two experiences together and promote both as a result.  The Nook won't compete with the iPad and Android tablets, don't try that as the primary concern, focus on what the Nook already is best at and don't forget most of the time we will use non-nook devices (because my phone is always in my pocket, my computer has a giant screen, and so on)

I have been getting charged twice for my ebook purchases. I keep giftcards on file formy ebook purchases, and lately, my charge shows up being applied to one card, but the exact same amount is being deducted from a second card. Every time I speak or chat with customer service, I get a runaround and NO answers, help, or solutions! I cannot afford to pay double for my purchases and every time I try to get this resolved, I spend HOURS without any resolution or satisfaction. I refuse to spend any more money until I know the problem has been fixed.

When you enter the Archive section through the Library on an HD/HD+ there is a nice back arrow at the top left that brings you back to the Library.

e.x I tap Library from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. To go back to the Library I simply tap the back arrow at the top left.

 

Prior to 2.0.6 the Apps menu had a back arrow that brought you back to the Library. This was removed in the most recent update, but the removal of that back arrow means that when you enter the Archive from the Apps menu there is no way to navigate back.

ex. I tap Apps from the home screen, tap the navigation options in the bottom left corner, and tap View Archive. There is no way to navigate back to the Apps menu aside from going all the way back to the home screen.

 

Just need that back arrow back when you're viewing the Archive from the Apps menu.

 

A persistant back navigation would fix all of this as well... Just saying.

I currently have Angry Birds original version 2.3 on my Nook Color. I knoe version 3.0 is available and is the version currently for sale through B and N Nook apps. When I check for updates I see a message advising that all apps are up to date. Based on the message boards, it appears that I am not the only one with this problem. Since archiving/unarchiving will cause me to lose all progress on AB, I am loathe to do so in an attempt to bring down the latest version. Is there a way to get the update throufh the normal proccess?

The built in twitter app keeps redownloading itself daily on hd + even after reboot and redownload from cloud.

I had the 1st gen nook, which died just before the 1 year warranty.  Was replaced with  a new Simple touch.  After almost a year, had problems with screen freezing.  Store support couldn't fix it even after hard reset, so was given another one.

I paid for the 2 year plan with that one.

After less than 4 months, screen freezing again!

This time, the store didn't bother trying to fix it - just gave me a 'certified' reused.  Ok.  AND MADE ME PAY $20.00 FOR ANOTHER 2 YEARS BECAUSE IT IS SET TO THE SERIAL # AND NOT THE USER!!!!

And guess what?  After having this 'certified' Nook for 3 DAYS, it is frozen again.  I can't unlock.  It is fully powered and still won't unlock.  I did manage to get it to power down by holding the button for about 30 seconds and it is still locked.

I am totally fed up and am glad that most of the books I have on this thing were free friday or sale books, because if BN makes me pay for the two year plan again, I WILL switch to the Kindle.  My husband has had his for a few years and no problems.

Give me one good reason I should stay with the Nook?

One issue im having with Chrome in the update to Googleness.. Even though its unchecked, Chrome does NOT tend to load the mobile/tablet version of websites even with the Load desktop version option unchecked... Some websites are not very usable (cough MSN/Hotmail/Outlook) when they display in desktop format... The browser option to switch formats is broken... 

 

 

I have followed the update instructions meticulously, but my nook does not recognize the file or update the software. I have downloaded the update file twice, and I have tried installing it to my nook from 3 different computers with the same result. OTA update is not an option for me.

 

I have contacted support chat and was instructed how to install the update as I had already done according to the instructions on the update page.

 

Please help!

When opening Google Voice on the Nook HD+, it starts to load the inbox and then crashes immediately. It does this with complete regularity. This is not an isolated issue: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Nook-HD-v2-1-Google-Voice-crashes/td-p/1454619

While I'm overall quite pleased with the 2.1 update so fat, thre are a couple of issues I've run into.

First, the method for taking a screen shot - holding the n button and pressing volume down no longer works. I'd much rather have that functionality restored than have to resort to a 3rd party app.

 

Second, on my Nook Color, I had purchased QuickOffice Pro, but lost access to that app when moving to the Nook HD. After the 2.1 update, The Play store lists Quick Office Pro as compatible with the Nook HD.

What I want to know is why hasn't this app been approved by B&N for use on the Nook HD? I do not intend to buy the same application twice, especially when the same app is 3 times the price on the Play store.

 

Lastly, and this may be more of an issue you need to work with Google on, is that the icons for apps in the Play store are for the most part, noticeably lower resolution than the native nook app icons. The look blurry by comparison. It's a minor annoyance, but it detracts from the nice sharp dispay of the HD. I can only imagine it looks even worse on the HD+.

 

If an application is disabled in Settings, it automatically re-enables itself and can't be disabled permanently.  For example, if you disable Google Talk in order not to get spam chat requests, it will turn itself back on.

Just got the Nook HD+ a couple of days ago and the menus keeping popping up while I'm using it. I'll be reading and the bottom menu will pop up or the settings menu will suddenly appear. It's intermittent but quite annoying to try to turn the page or be trying to type and the menu appears and interrupts. I'm wondering if maybe I got a lemon or if this is because of the recent 2.1.0 update.

DRP Reader: 

Whenever I try and open .cbz files, I get a pop up saying DRP Reader Failed.

 

Vanishing Apps:

Twitter vanishes every day and I have to reinstall it at least once a day.

 

Failed Update:

Nook prompts me to update an app from the nook version to google play, but then says the app is already installed when it tries to update it. This happens with Office Suite Lite.

 

Black Bar:

The wallpaper no longer fills up the entire screen on the lock screen. Instead, there is a black bar on the bottom.

I have not found all that is messed up now, but I am very unhappy with all the Google Junk that was forced down that I don't want.

 

My existing Games dont run now no matter what I try, so it may even have lost all my settings and make me start over, if ever it works again.

 

What happened to the Web Browser?  What happened to all my Bookmarks/Favorites ? I do not like Google Browsers and Google Apps all over the place.  I want the older Web Browser back.  How do I get it back.  I want the freedom to choose to use or not to use Google Apps.

 

I don't want to have to register or create accounts in Google or other Apps that I don't want to use.  I want the freedom to choose.

 

You need to fix this newest software update, and give us back more control over our devices.

The new update has completely degraded the audio quality of streamed Bluetooth music such that the nook HD is no longer suitable to this task.  The audio quality used to be fine--though it was not as good as a wired connection, it still worked well. Now the sound is as if it is underwater.

 

This is not strictly a BN thing, lots of andriod users report this on 4.2 phones.  However, since the problem is well documented and a fix is readily available on the net, this probably did not need to happen.

 

The problem appears to be excessive bit reduction in the audio data.  The result is a loss of signal at the high end and an excess amount of bass.  Simple EQ cannot compensate for this since you cannot get the lost data back. The reduction in data is fine when using bluetooth for phone calls, where you want to cut out the high end and increase the bass.  (Talk radio uses the same filtering to make the people speaking more understandable.) But this filtering is devistating to music.  This compression algoritm should never be used on a nook, which cannot even be used to make phone calls.

 

The fixes out there do seem to work but require rooting.  I hope we get a patch soon that addresses this so I can avoid rooting my device.

I posted this on another board last night but realized that this seems to be the correct forum so I reposted here.

 

I am trying to read a book I purchased last November.  In my order status list on the website I can find the order number for the book and the status there says "in your nook library".  It is not in my Nook library though.  If I look online at my library it does not show up (not normally nor archived).  It is also not showing on my Nook nor using the Nook reader for PC.  I've erased and re-registered my Nook Simple Touch and the probably is exactly the same.  It also does not show up on my wife's Nook Color, we share an account.  The book is still available as a Nook Book so that is not the problem.  Without compiling an extensive list to be sure, it appears that ALL of our older purchases are not showing up in the library. 

When I click on the Netflix button, the red loading screen comes on for a few seconds and then the screen turns grey. Have tried to reboot many times, and other apps like crackle work just fine. Been going on for a little over a week now. Any thoughts? Thanks.

 

Stu

im trying to pick back up on an e book i purchased about a year and a half ago.  When i try to re-download the book, it says i have to purchase it from the Barnes and Noble store, only thing is im already more then half way through the book, and know i already purchased it.  any suggestions on how to retrieve a VERY lost book?

I have a Nook Simple Touch less than one year old. The Quick Nav button (raised "n") has stopped working. Device is fully charged and I rebooted. The button is not stuck; it just doesn't respond when I press it. I can only wake up the Nook by lightly pressing the power button on the back but I cannot access my library or the Quick Nav menu

Since my HD was updated to 2.06, battery life has been cut in half. I'm now only getting about 5 hours of reading time, or about 3 hours of video viewing before I have to recharge the battery. If I accidentally leave wi-fi on, almost 50% of the battery charge is lost within a 12-13 hour period of not use.

I downloaded Evernote app from Nook store. There is now an update available. When I download the update it won't run because Nook won't install app that doesn't come from it's store - even though Evernote did. If I send the app to the Cloud and reinstall I get the old version. If I delete the app and go to repurchase it, the store won't allow me to as it says I've already got the app. How am I supposed to update it?

B&N, you may consider this a "suggestion;" I consider it an "issue."

 

Some of us really like the Nooks, own more than one at this point, and purchase a lot of content.  But that doesn't necessarily mean we want all that content on our NST/NSTG's. 

 

Here's the issue.  Whenever I turn on the wi-fi on the NST and do a sync, it automatically downloads my last 5-6 purchases whether I want them on the device or not.  And the device doesn't have that much on board memory (it will hold a considerable number of standard epub books; but magazines and certain lengthy non-fiction titles are considerably larger files.)  Yes, I can go through and archive items that I don't want downloaded to the NST (and then unarchive them later on the other device.)  But that's taking away from my reading time, which in turn reduces the B&N purchases.  (The other alternative is that I archive everything on the NST one day, sideload all my content and never turn on the wi-fi again.)

 

Really hope that you will "fix" this on the NST/NSTG.  At a minimum, please incorporate this into the software for the next e-ink device.

Trying to shop for some new books I am unable to go to the shop and look at a list of books under many of the areas such as Fiction, Fantasy; and most of the others.  Reported it and sounds like a new issue.

Because there are many apps not available for the Nook HD/HD+ we depend on the browser a lot more to access things like Facebook. This needs a little work. I'm on the current release: 2.06.

 

• The browser, not infrequently, either freezes or crashes/suddenly closes. When it freezes I have to restart it to get it to be responsive again.
• There are times where there is a field to fill in and the keyboard covers the field so you can't see what you are typing. There's no way to scroll so you can see or set up the screen ahead of time so the keyboard doesn't cover it. I've run into this on Paypal and Facebook to name a few.
• It can be very slow and jerky at times.

 

Those are bugs. Then there are usability issues.

 

I wish the bookmarks had an option to not show a thumbnail. At first I liked the feature but as my bookmarks grew it became a pain. I'd like ways to sort them too as well as to have folders to categorize bookmarks.

 

I'd even like a CHOICE of browsers - to be able to use Firefox or Chrome if I wish.