11-02-2012 01:44 AM
Communication is VERY important with ANYTHING in life.
One cannot guess what is happening and One cannot assume!
Since there is no 800 number to call and if there is no manpower to respond to emails, I would suggest UPDATES posting on this board. That would put authors at ease, in keeping us in the loop, because we know that things happen that are beyond control, but you if let us know, what is going on and that B&N is working on the issues that would put everyone at ease.
11-02-2012 12:06 PM
They simply don't care. I've been telling you people this for two years now. PubIt! does NOT care about indie authors. They just don't.
11-02-2012 12:22 PM
11-02-2012 02:17 PM
With all due respect, this problem of PubIt! not communicating with its authors goes back to the very beginning. It has NOTHING to do with this storm. Storm or no storm, PubIt! doesn't respond. Don't cloud the issue.
11-02-2012 06:41 PM
I agree that communication is extremely important and I have read many posts in this forum from authors who are frustrated with the lack of communication coming from the Pubit team. I do understand it though. Barnes and Noble has to consider the costs of communication and the value they get from such communication. You don’t have to spend much time in this forum to realize that the majority of requests on here come from authors who represent a relatively low percentage of their overall Pubit sales. It’s the whole 80/20 rule. 80% of your costs are bringing in only 20% of your revenue.
We don’t pay for a Pubit subscription, the service is provided for free and then self-help resources are made available for us to figure out our problems for ourselves. I notice that on Amazon, they seem much more responsive to their indie author’s requests. This comes at a price though. Amazon does not pay me as high a royalty for the books I sell there. If you ask me, I’d rather have the royalties than the occasional help solving a problem that often times I can eventually figure out for myself.
11-03-2012 01:13 PM - edited 11-03-2012 01:18 PM
Wow, wow, wow. You're a PubIt! apologist if there ever was one.
Yeah, if you're selling books at 99 cents or less, you're making more money here. But if you have any respect for your own work at all, you're between $2.99 and $9.99 and making only 65% compared to Amazon's 70%. That shoots your argument down right there.
Amazon is so many notches above Barnes & Noble in EVERY respect that it's not even funny. Amazon will be around five years from now. Barnes & Noble will, by then, be a bad memory.
Amazon has tools to help indie authors sell books. PubIt! offers very little. Amazon responds to nearly every support query. PubIt! responds to very few, almost none of them at all.
Your argument is weak, weak, weak.
11-03-2012 09:45 PM
Maybe if they could solve our problems, they could sell more of our books--and thus make more money off us. I have a title that's in the top 1000 paid on Amazon. On BN? Hasn't sold one. Not one. Possibly because there's a problem with the paperback listing. I've been emailing since JULY about it. I can't even get an answer. Maybe once a month I get an autoresponder that says something like "Our team is working on it." But it's a blow-off. They just. do. not. care.
A Barnes & Noble store employee told me that last quarter, the only thing that kept them in the black was sales of 50 Shades of Grey--which started as in indie title. There IS money to be made off indies. But, just like any books, you have to handle them well.
I still list books here, when I have a free moment and I remember to, and if for some reason I can't or don't want to put them into Kindle Select. That's only because it doesn't lose me any money to upload them here. But I don't even bother to check my sales every week anymore. On Amazon, I check every day, because the numbers go up every day. The book listings even look better on BN--so why can't they sell books? Why is everyone making more money off Amazon? I would think they would be interested in the answer to that question. Instead, they blow us off and let kids play "Warrior Cats" in their reviews. This could be such a great place. I truly do not get why it isn't. They could even get college interns working for free who could help them. SOMEthing.
11-04-2012 12:15 PM
I will definitely say that the titles that do well on Amazon are different from the titles that do well on the nook. Why that is, I have no idea.
Sometimes I make more through KDP and sometimes a little more through Pubit, but there's never more than a $50 difference.
11-04-2012 03:44 PM
11-04-2012 07:20 PM - edited 11-04-2012 07:21 PM
If it makes you feel better you wouldn't be selling anything with only one book anyway. Gotta build a library before you start seeing a profit, unless you're really lucky.
Pubit isn't perfect. Not saying they are. I've been sending them email after email to get them to remove some of my work that's off-sale in Pubit out of the UK nook store.
But give them a break, man, they've just been through a hurricane, and they were only a day or so late with my October payment.
11-04-2012 10:26 PM
PubIt! doesn't need any excuses. They've offered terrible service from their very first day of business.
It has NOTHING to do with any storm.
End of story.
11-05-2012 09:36 AM
Their customer service is awful, but if you honestly believe that their present issues have NOTHING to do with the storm, your cognitive dissonance is reaching critical levels and I suggest you seek therapy.