11-26-2012 09:24 AM
I have a title that has been "processing" Since October 27th---that's 30 days.
I emailed Customer Support, and after 2 weeks, someone emailed me back to say processing times are running slower than normal.
This is ridiculous, don't you think?
12-20-2012 03:37 PM
Well, I tried to publish 3 new titles (under a pen name), got a "technical error, try again later" message, and now they all say "processing" but I have no way to "try again later because there's no menu available letting me into the listing.
12-20-2012 04:41 PM
12-21-2012 05:27 PM
Well, they should have a clearer-written error message then.
And it's never taken this long before.
I'm tempted to pull all my catalog from B&N if they don't fix the PubIt issues soon... It's becoming more headaches than sales...
12-22-2012 01:48 PM
My title has been processing since October 27th---nearly 2 months.
I've received two messages from Customer Support that just as well might have been written from a man on Mars. Absolutely zero realization about what I'm talking about.
If I had the energy, I would re-list the book in its entirety.
I have 30 titles listed on Barnes and Noble, and the same 30 listed on Amazon for the Kindle.
I sell nearly 200 copies on Kindle each month, 1 to 3 on Barnes and Noble, and it's this kind of Customer Support that is probably the reason.
12-23-2012 10:43 AM
12-24-2012 12:11 PM
Decided to check and see if my paperback version had populated yet and lo' and behold, the ebook version is there, all three versions. So even though my dashboard says "processing" under all of the ones I tried to upload last week, it is on the site. So freaking annoying.
01-03-2013 05:27 PM
Well, here it is January 2013 and the processing problem is STILL there. Must be one hell of glitch, if it's been months now with no solution in sight. Where are your IT guys? I'd recommend firing the lot of them and finding someone who can fix a problem.