02-18-2012 11:09 AM
I am new to Publt and one of the requirements show you need a credit card in case of returns. I did not know you could return an ebook. What am I missing and how likely will someone return a 99cent ebook?? Has anyone had a returned book?
02-18-2012 05:05 PM
02-19-2012 09:17 PM
Returns are a plague to me because of the type of thing I sell. I am in a different category than most book authors. I sell my own original crochet pattern designs which are doing phenomenally well on Nook and Kindle. Crafters like the ease of having their pattern in this form, rather on paper. But the big drawback is that they are easily copied, because they are only a few pages. Then unscrupulous buyers return the "book." Most designers do not allow returns on their patterns. In my other sites that I sell I can state they are nonrefundable, but here and kindle they can be returned. I don't have many returns, but when they occur, I am sure that is what the buyer did. If they legitimately want to return the pattern because they thought they were buying a fiction book named Sock Monkey Crochet pattern, I would understand. But it is clearly labled that it is a pattern, for goodness sake.
Well I guess, that is just the cost of doing business here, and I should not complain too much because I am happy with the results of my adventure on here. I just wish I could ask or find out why they were not happy with my pattern so that I might be able to improve it or correct what their problem with it is if they had a legitimate reason to return it.
06-01-2012 05:51 AM
I had another RETURN of one of my e-patterns 3 days after purchase. Which gave the person plenty of time to make a copy. Does anyone know if there is a policy about returns?
06-01-2012 10:46 AM
Yes. The return policy for BN is 3 days from purchase. Amazon has a 7 day return policy. They both suck because its far too much time for an avid reader to read and then get a refund. I'm all for a return policy if there were a way for them to know if a file hadn't already been opened, but they don't. Unfortunately, returns happen.
06-01-2012 04:15 PM
Atully I think the sample Amazon gives is nearly a chapter in length. That ought to be enough for anyone to tell whether or not a book is worth reading, so I don't think returns should be allowed except in cases where something was glitchy with the book formatting.